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| Enrollment Numbers
As of May 5, 2010 | | |
Senior Care Options Program = 2639 members
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| Contact Information |
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Commonwealth Care Alliance
30 Winter Street
Boston, MA 02108
Telephone 617.426.0600
Enrollment Fax 617.830.0534
Clinical Fax 617.507.0416
MS Fax 617.426.1311
Claims Information
Commonwealth Care Alliance
148 State Street, 10th floor
Boston, MA 02109
ATTN: Claims Department
1.800.306.0732
Cheryl M. Snyder
Member Services Manager
Quality Issues
Kerry Markert
Quality Improvement Manager
617.426.0600 ext. 261
Contracting Issues Diane Ryberg
Provider Network Manager 617.426.0600 ext. 254
dryberg@commonwealthcare.org
| | Staff Spotlight |  |
Shona Gibson
Nurse Practitioner
Shona Gibson is a nurse practitioner at Commonwealth Care Alliance Clinical Group working primarily with Cambridge Health Alliance. We interviewed Shona to find out a little more about her:
Tell us about yourself:I grew up in Scotland. Met my partner, Robin, in 1990 when we were both teaching English in Bratislava, Slovakia. Moved to the US in 1993 and to Arlington in 2000. We have two lovely children, adopted from Ethiopia. Our son, Yisak, is 5 and daughter, Hirut, is 2. Most of my extended family still lives in Scotland, though my youngest sister and family live in Malawi in southern Africa. Tell us about your professional background:I've been a nurse for 24 years, except for a period from 1990 to 1991 when I taught English to 10 year olds in Bratislava. I was outnumbered 35:1, so I think I learned more Slovak than they did English. I can still sing "If you're happy and you know it..." in Slovak! I trained as a nurse in Oxford, England and worked in Oxford and London before moving to Boston in 1993. I thought I'd continue my life as a pediatric nurse when I moved here, but took a job as a visiting nurse and ended up loving it, which led to the work I do today at CCACG. After a few years as a visiting nurse, I was curious about the role of the nurse practitioner and graduated from Simmons with my Masters in Nursing in 1999. I've spent the past 10 years working in a variety of settings including sub-acute rehab, traumatic brain injury unit, geriatric psych, long-term care as well as home care. What does a typical workday look like for you?
My days and weeks are varied and fly past! Some days are hands on patient care followed by documentation and follow up. Other days it's working with colleagues at CCACG and Commonwealth Care Alliance to make our processes as user-friendly as possible. On other days it's meeting with our partners at Cambridge Health Alliance, Somerville-Cambridge Elder Services and others in the community to understand how we work best together. What is the best part of your job?Working with an amazing group of professionals who are kind, conscientious, smart, talented and love what they do. It makes for a lot of fun and a great place to work.
What makes Commonwealth Care Alliance special?
Our vision: providing high quality, personalized, appropriate medical care to low-income seniors and our dedication to making that vision come to life for the patients in our care. What do you like to do when you are not at work?
Hanging out with Robin, our kids, the dog. Gardening -- I love to grow garlic, because it comes up in early March and makes me think summer is on the way! I'm working on a project to turn our yard into perennials and vegetables, so I can get rid of the lawn mower! Martial Arts. Woodworking with hand tools -- though this has been on the back-burner for the past year since bringing Hirut home -- not enough hours in the week.
If you could invite any five people to dinner, who would you choose?
My kids' birth parents and an interpreter. |
| New Staff Hires
January-March |
Shaohua Deng, Nurse Practitioner
Commonwealth Care Alliance Clinical Group
Deborah Grimes, Office Manager
Commonwealth Care Alliance Clinical Group
Gina Kupski, Outreach & Marketing Specialist
Commonwealth Care Alliance
Amanda Horowitz, Community Health Worker Supervisor
Commonwealth Care Alliance Clinical Group
Ana Limbaco, Nurse Practitioner
Boston's Community Medical Group
Rosemary Peck, Member Services Representative
Commonwealth Care Alliance
Maraget Reeve Panahi, Nurse Practitioner
Commonwealth Care Alliance Clinical Group
Carolina Rivillas, Outreach & Marketing Specialist
Commonwealth Care Alliance
Dulce Rolfe, Transportation Coordinator
Commonwealth Clinical Alliance
Tatiana Sloutsky, Outreach & Marketing Coordinator
Commonwealth Care Alliance |
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Dear Network Provider:
My response to the successful passing of health care reform legislature is one of relief and cautious optimism. As a nation, we have now taken a long overdue step to right a shameful wrong. The legislation is far from perfect, however, it is just as significant as the legislation that created Social Security in the 1930s and Medicare and Medicaid in the 1960s with respect to the fundamental change that it will bring about. Social Security, Medicare, and Medicaid at their inception were also far from perfect, but they have been continuously improved since and so will this be. Most significantly, there is a new "stake in the ground" that defines our nation's social compact going forward from which there is no going back. What Senator Kennedy called "the unfinished business of America" is now significantly closer to being completed. Closer to home, this legislation also codifies important provisions into law that supports much of what we have been working towards for years. Specifically, there is: - A three-year extension of the SNP statutory authority.
- The establishment of an office within CMS, reporting directly to the administrator to promote Medicare and Medicaid integration, in ways that are intended to foster Commonwealth Care Alliance type care models.
- A mandated CMS study of the current risk adjustment payment formula for the highest risk Medicare beneficiaries (our members) to respond to mounting evidence that there is underpayment for this highest cost group.
- Authority given to the Secretary of Health and Human Services to institute a PACE like frailty payment adjuster in 2011 for plans like Commonwealth Care Alliance, where there are large numbers of elders who are nursing home certifiable; also in response to evidence that a frailty adjuster is needed in addition to correct underpayment for nursing certifiable enrollees.
- An exemption of Commonwealth Care Alliance type nonprofit entities from the "Cadillac" excise tax that will go into effect in 2014.
This legislation charts the course to near universal entitlement. It validates our work and the policies that support it.
Robert J. Master, MD
President & CEO |
| Contracts Corner |
Please join us in welcoming the following providers to Commonwealth Care Alliance's network:
Questions? Please contact Provider Network Management at 617.426.0600 ext. 234 |
| Provider Enrollment Reminder | | Tell Us About Any Changes
Please be sure to send any provider roster changes (additions, terminations, updates, etc.) to:
Carol St. John Provider Network Management 30 Winter Street Boston, MA 02108 Telephone 617.426.0600 ext. 234
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| Medicare Reimbursement |
Another Reason Why Your Documentation Matters
As you may be aware, Medicare reimburses Commonwealth Care Alliance according to the chronic conditions of our members. To receive reimbursements, we must submit to Medicare diagnosis information extracted from provider claims, and complete an annual review of our primary care medical records. It is vital that Commonwealth Care Alliance ensures accurate and thorough diagnosis coding to reflect the disease burden of our population. This not only ensures maximum reimbursement to better care for our members but it also enhances Commonwealth Care Alliance's chances of passing a Medicare audit of provider documentation. Medicare began auditing medical records of providers contracting with Medicare Advantage plans in 2009, looking for provider documentation to support the chronic conditions by which they reimburse health plans. To prepare for an audit, Commonwealth Care Alliance is conducting a sample audit of 100 members across multiple provider types to assess our strengths and areas for improvement in provider documentation. Sample audit results will be shared in May. Commonwealth Care Alliance is currently evaluating our business strategy to ensure the success of our providers under Medicare's diagnosis-driven reimbursement model. One strategy will be to offer training on clinical code documentation for nurse practitioners and other interested parties at our primary care sites. We will be hiring an expert trainer to conduct the sessions, in addition, we have hired a nurse clinical coder who will act as an ongoing resource for our primary care sites. Subsequent primary care site newsletters and Small Dose communications will also feature coding tips. Questions? Please contact Kara Curtis, Director of Strategic Business Initiatives and Compliance, at 617.426.0600 ext. 236 or kcurtis@commonwealthcare.org |
| Life Choices |
Palliative Care Program Among the most difficult aspects of caring for patients is discussing end-of-life issues. Providers and patients form a bond and relationship over years of interaction and facing the reality of our mortality can be overwhelming. Groundbreaking work published in the Dartmouth Health Atlas shows that end-of-life care in the United States is driven by the medical culture and institutions that provide their communities medical care, not patient's wishes. In most cases this leads to expensive, intervention driven care ordered by providers who have only known patients for a short term. End-of-life care in the United States is often done by default, far from the shared decision and coordinated care models that are the hallmark of the Commonwealth Care Alliance Senior Care Options program. Commonwealth Care Alliance's Life Choices program has been developed to shift this paradigm. Early discussion about end-of-life care and patients' desires and choices are the cornerstone of our efforts. Is it our goal to have patients who are facing life-limiting medical conditions have a dedicated visit to discuss their disease trajectory and prognosis, need for symptom management, and goal of care including code status before a crisis arises. We have partnered with Beacon Palliative Care services to provide palliative care consults and expertise. We also work to smoothly transition to hospice, when needed, in a manner where primary care teams stay engaged until the patient's death. For each of our patients, we want to create a care model where their passing honors and reflects the values and wished they held during their lives.. Questions? Please contact John Loughnane, Director of Palliative Care & Hospice Medicine, at 617.638.7062 or john.loughnane@bmc.org |
| Chronic Disease Self-Management Program |
 My Life, My Health My Life, My Health, the Stanford University model for chronic disease self-management has been offered by Commonwealth Care Alliance to members since 2006. The program continues to enable participants to build self confidence to assume a major role in maintaining their health and managing their chronic health conditions. Recently, three of our staff completed their lay-leader certification in the Spanish language version of the program, Mi Vida, Mi Salud. Congratulations to Maria Ramos, Rose Peck, and Renata Morales. Questions? Please contact Rosa Palacios, Department of Health Education and Caregiver Training, at 617.426.0600 ext. 226 or rpalacios@commonwealthcare.org |
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If you have submissions or suggestions for this primary care site newsletter, please send me a note via email at nfry@commonwealthcare.org or call me during office hours at 617.426.0600 ext. 244.
Sincerely,
Nerissa J. Fry Communications Coordinator Commonwealth Care Alliance |
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