Pilothouse Communications, LLC
The Pilothouse Navigator
 
Your Guiding Light to  Business Communications
January , 2009 - Vol 3 Issue 1
In This Issue
Telephone Equitte Tip
Did You Know?
Data Security Tips
Join Our Mailing List!
Quick Links
Greetings!

Happy New Year to All!
 
I hope everyone had a nice holiday season. I enjoy the holidays but look do look forward to getting back to "normal" I find it tough getting into things with the 2  shortened weeks.
 
I'd like to recap some of our activities and accomplishments in 08.
  • We did our first Video Surveillance Camera Solution for a large food distributor in Cheshire, installing 37 cameras throughout and outside their warehouse and refrigeration facilities.
  • We installed our first outbound call center solution for a large non-profit fundraising organization.
  • We became Paetec Agents
  • We launched our new website
  • We launched our new blog

We are excited for 2009 and hope to speak with many of you during the coming year to assist with any of technology needs. Call us to say "Hi". Please check out our Blog -CJ even has a video blog. Leave us a comment, we hope to provide useful dialogue in the blog on Technology, Business and Whatever else we think is interesting.

 Sincerely,
 
Sue Carlson
Good Phone Habits for Everyone-Answering Your Phone
 

1. Answer your calls within 3 rings.(if possible)

 

2. Always identify yourself when you answer the phone: "This is ____________."

3. Speak in a pleasant tone of voice-the caller will appreciate it. 
 
4. Learn to listen actively and listen to others without interrupting
 
   
5. When you are out of the office change your voicemail greeting to reflect that so callers don't expect an immediate call back
 
6.Use the hold button when leaving a line so that the caller does not accidentally overhear conversations being held nearby.
 

phone etiq

                                                        DID YOU KNOW?????

           
 
All of the Products and Services we can provide you?
 
We are not just "The Phone People."  If you are in need of ANY type of communications technology -PLEASE call us first ...it's very frustrating to hear-"Oh I didn't know you did that." 
 
Here's a partial list of our Products and Services:
Telephone systems                                                Video Surveillance Cameras
IT/Data support                                                      Voice and Data Cabling
Computer/Server/Laptop Hardware                       Projectors/SMART Boards
Email Security (SPAM filters)                                 Telephone/Internet Service
Remote VPN Access, Internet Access                    Data Backup Solutions
Firewall/Router Hardware and set up                    and more....         


                                 STOP
Call us first we ARE your Technology Advisor.

 
Make Sure that your company doesn't fall prey
 IT support
 
 
The banking crisis has enabled phishers to run havoc with companies, their employees and business partners. Fraudulent emails inherently damage critical business relationships.
 
As an example, a recent Chase Manhattan phishing attack led customers to divulge their private financial information on a fake Chase Web Site, compromising their finances, security and trust.
 
Measures can be taken within IT to lessen the damage of these attacks.
 
 
Call today for information on this and other security issues that may be damaging your business.
Free Data Evaluation to new data customers.
 
 
 

              magnet

 
There's just one call you make and we can take care of it all and you can be assured that you will be taken care of with the same commitment to service, technical expertise and concern for your business that you have come to expect from Pilothouse.
 
Call for information on these and other communications services we can provide as your communications business partner. 203-649-6405 or toll free 866-887-5792.
 
Thank you for your continued business.