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Timely Tips October 2008:  A Decision "Tree" for Every E-mail You Receive
Follow this recommended process from my Taming E-mail book and have a plan for each and every e-mail you receive

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ALSO NOTE:  An Update on the Postponed Managing Stress Teleseminar for Timely Tips Subscribers
in this issue
An E-mail "Decision Tree"
Open Time & E-mail Management Courses in Lansing Nov. 4th
Happy Halloween!

Greetings!

Wow -- quite a bit sure has happened since the last Timely Tips!  Not only did I go through perhaps the busiest 6-week stretch since starting my business 5 years ago, we also find ourselves in the midst of an unprecedented financial crisis and perhaps the most closely fought presidential election in a lifetime. 
 
Because of these final two variables, George Beshara and I have decided to postpone the Stress Management Teleseminar to November 18 (look for a specific e-mail regarding registration options in the next week or so -- to learn more on George Beshara and the Managing My Life series of programs, visit the information page here.)  Even though some people might say that this is the perfect time for a program on "Stress Management", both George and I felt that all of us might be a bit too distracted by these bigger events, and that we should push the program past the election.  So watch for more news on this soon.
 
I'll also be making some important announcements on the status of the paperback launch of Taming the E-mail Beast, as well as some key upgrades to the advanced audio version of Taming E-mail, so watch for these notices in coming Timely Tips.  You can see some of the many new author and expert testimonials I am receiving on this book right now by clicking here:
 
 
We'll also be collecting and posting many more program attendee testimonials and book buyer bonuses over coming weeks, as well as getting significant visibility through public relations activities, guest blog postings, media interviews, and more.
 
Related to this, this month, I'd like to share a special Timely Tips edition.  It is actually a new article that I just penned for the local business magazine, The Greater Lansing Business Monthly (http://www.lansingbusinessmonthly.com), and will be appearing in the GLBM in December (I've been a frequent contributor for the GLBM the last several years -- the GLBM is truly a gem, with some great back issue articles to search through). As a Timely Tips subscriber, you "get the scoop" and get to read it now.  It is all about a "grand strategy" for how to think about and handle each and every e-mail received -- a strategy even better developed in my new Taming E-mail book.  Here's the article:  
Use a Smart "Decision Tree" to Keep Your E-mails Under Control 
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You've probably heard the phrase:  E-mail Bankruptcy.  Busy professionals all over America are considering the idea of declaring e-mail bankruptcy.  Basically, this is when a person completely loses control of his or her e-mail account, and sees no option other than shutting down his or her existing account and starting over again.  (I've even heard rumors of people leaving their well-liked jobs simply due to the stress of their e-mail inbox.) 
 
Hundreds and even thousands of old e-mails (both read and unread) start clogging their inbox and destroying their productivity.  And, with tens or hundreds of e-mails coming in every day, how can you possibly keep up, not to mention getting caught up?
 
It really doesn't have to be impossible.  Following some smart, fundamental time management and organizational strategies, you can keep up with the new e-mails coming in, as well as start knocking down those existing e-mails just sitting in your inbox.  In my speaking and training programs on this topic, I've helped users with literally thousands of e-mails get down to ZERO e-mails in their inbox in very short periods of time (and without them simply and aggressively using the "Delete" button!)  And I've pulled them back from the brink of e-mail bankruptcy.  Here's how:
 
I recommend following a simple, but thorough, "decision tree" with each and every e-mail received.  By following this decision tree, you can quickly determine exactly what to do with each and every e-mail received, then take the designated action, and then move or delete the e-mail out of your inbox.  Let's look at the details of this process:

  1. Follow a "One Look" rule with each and every e-mail received.  I learned the "One Look" rule nearly 20 years ago from David Allen, Mr. Getting Things Done.  Using the One Look rule, you basically promise yourself to only look at each e-mail one time, and before you move on to something else, before you close that e-mail, you determine what the embedded task(s) are for you to accomplish in that e-mail.  Never open an e-mail without determining the task (including deadline), as well as how long it will take for you to complete the task. 
  2. Use the Three-Minute Rule.  If, when you look at the e-mail, you determine that the embedded task is something "quick and little", meaning something you can get done in three minutes or less (another David Allen gem), don't save it for later - DO IT NOW!  You don't want to "stack up" quick, little e-mails, because, by the time you look at them the third time, you've basically doubled the time it would take to have gotten the task done in the first place.  BE RUTHLESS with quick little tasks.
  3. If longer than three minutes, PRIORITIZE.  If you look at the embedded task and determine it will take longer than 3 minutes, then I recommend you add the task to your task list (on paper, or in Outlook or some other task-planning software).  Give it an appropriate due date, and fit it in with the other key projects and tasks that you have to get done, giving you the opportunity to accomplish the task when (and if) you need to.  You could also simply print the e-mail, and stack it with other open tasks and deliverables in a "Priority File", with the most important and/or urgent tasks on top, and the least important tasks on the bottom.  Spend the majority of your time working on the highest priority stuff and you'll probably do just fine in your work and life!
  4. Once you either DO IT or TASK IT, file or delete it!  Why are you keeping e-mails in your inbox that you've either gotten done (3-minute rule) or that you've added to your task list?  All this does is increase the likelihood that you'll come back to that e-mail later and read it again, when you've already taken the necessary action of doing or tasking.  Re-reading a "done" e-mail is a pure waste of time!  That e-mail, once tasked or completed, should either be filed or deleted.  I recommend having a series of subfolders in your e-mail software tool where you move or file messages that have archival value, but don't keep those same "completed" e-mails in your inbox. 
  5. If you don't have a file for the message you want to keep, CREATE IT!  One of the biggest reasons I hear that people don't move their messages out of their e-mail inbox is that they don't have a smart file folder structure to which they can move their messages.  This is a pretty empty argument.  MS Outlook and other e-mail system users know that creating a new file folder within your e-mail software is a simple two-to-three step process - a process that only takes a few seconds.  The argument that you don't have time to move your archival e-mails is an empty one when you consider how much time you are unnecessarily re-reading "completed" messages.  And you can pretty much have an unlimited number of folders.  File the message, and create the file if you don't have it!  

This simple five-step process gives you a decision tree on how to handle basically every single new e-mail received.  And once you feel you can regularly keep up with your new e-mails following this decision tree process, start using the same system on your older e-mails just sitting there in your inbox too.  Pretty soon, you'll have the account back under control.  This is of course only a small part of the bigger set of strategies and systems that I share in my broader Taming E-mail staff and conference sessions, but will give you at least a good start on how to get that insane e-mail account a bit more under control on a regular daily basis. 

Looking for a Time and/or E-mail Management Course?  Will you be in the Lansing area on November 4th?  Consider this option through MSBO/MIEM:
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On November 4th, I'll be leading 3.25 hour versions of two of my most popular programs for the Michigan School Business Officers/Michigan Institute for Educational Management (MSBO/MIEM): 
 
 
and
 
 
While these courses are offered as a service to MSBO/MIEM members, you do not have to be a member to register for these courses.  If you have been looking for a good open enrollment option to attend one of my courses, check these election-day options out!
Until Next Time ...
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In addition to the MSBO/MIEM programs coming up, also look for me in coming weeks in Houston, Texas for one of my banking clients, at MSU's Human Resources and College of Business for a few different programs, at Central Michigan University's HR group, doing a morning session for the Greater Lansing CVB, and doing some programs on U. of Michigan's campus -- not to mention doing some great Trick or Treating here in East Lansing with my two little ones (and probably a little candy pilfering from them too!) 
Until next time,
 
Stay Timely!
Presented by: 
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Randall Dean Consulting & Training, LLC

phone: 517-336-8906 * e-mail:  timelyman@gmail.com * www.randalldean.com
 
Visit our new web site -- http://www.emailsanityexpert.com -- for more information on Taming Your E-mail Beast and Saving Your E-mail Sanity!
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