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Rick Maurer Tip #70

What Happens When Toyota Forgets the Toyota Way?
 February 11, 2010
 
Greetings!
 
 
What Happens When Toyota Forgets the Toyota Way?
For decades, Toyota has been synonymous with quality. The Toyota Way is required reading is some corporations. And there is much to learn from their approach to building cars and trucks. They do know how to build things. 
 
When word started to come in about problems with their cars, they seemed to have forgotten their own way. If a problem had been spotted on an assembly line, a worker could have stopped that line until they could figure out what went wrong - and fix it. But, once the car was out on the highway, there didn't seem to be a similar switch that would allow an employee to signal a problem.

I wrote a blog post that explores this further and then makes some modest suggestions on what Toyota should do if it wants to rebuild trust. 
 
Warm regards,

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Rick Maurer
President
Maurer & Associates 
 
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Thanks,
Rick 

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