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Rick Maurer Tip #67
What Makes "Quality" Leaders Great? |
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November 12, 2009
Greetings!
What Makes "Quality" Leaders Great?
Did you know that CEOs of companies that won the Malcolm Baldrige Award for Quality are different from other good leaders? It's true. They are far more ready and willing to involve others. . .they have less need for personal credit and recognition. . . they share a belief that most change is evolutionary and not revolutionary. . .but they balance evolutionary continuous improvement projects while supporting "breakthrough" thinking. . . they are keen on learning from the past as a way to build a foundation for the future (unlike many other leaders who focus on the future and lack patience to learn from the past). . . and they are intolerant of people who aren't willing to get on the quality improvement bus. If you are interested in what you (or other leaders) need to do to encourage quality improvement, I urge you to listen to my interview with Chuck Appleby, a co-author of the study that identified the attitudes and motivations of the Baldrige Award CEOs.
The Big Question
Last week I asked people to comment on what's missing from all the books, articles etc. on leading change. We've been reading about change in organizations since the early 1990s, and yet the failure rate remains as high as ever.
What gives?
Many people wrote public comments in the discussion forum on the Change Management Open Source Project site. These comments are thoughtful and got me thinking about what's missing. If this question interests you, I encourage you to visit the Change Management Open Source Project. (You can read the comments without having to join or log-on.)
Warm regards,
Rick Maurer
President
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