Greetings!
25% Improvement Just to Stay in the Game
Under the demanding leadership of Patrick
O'Connell, The Inn at Little Washington
(that's Washington, Virginia) continues to be
one of the finest restaurants in the United
States.
"When guests stop in to thank him and rave
that their meal was "as good as ever."
O'Connell says he often thinks to himself:
Actually, it's 25 percent better than it was
the last time. 'Constantly improving is the
only way to make sure they think it's just as
good as before.' " (The Washington Post 4/9/08)
Makes you think, doesn't it?
Do You Know of a Good Book?
I could use your advice. I am preparing to
design an MBA course on change management and
I am looking for a book to use as the basic
text. Is there a book that you would
recommend? . . . (By the way, I will be
inflicting one of my own books on the
unsuspecting class, so no need for you to
recommend me to me:) Thanks for your help.
New on the Blog
Here some recent posts:
What Leaders of Change Can Learn From
Goalies
A response to the post on The Right Frame
of Mind
And my nod to someone else's blog post on
Lean production.
I hope you'll take a look. Change
Management News
Sincerely,
Rick Maurer
Maurer & Associates
phone:
703-525-7074
