In business and in customer service, success can come down to one thing: a happy customer. Yet, it can also be the most difficult result to achieve. Perhaps the key to this is managing expectations to balance what your client or customer wants and what you are capable of delivering. Managing expectations has a lot to do with perception, semantics and communication and a little to do with project management.

Here are a few things to consider before starting that next big project:

· Be specific about your customer service elements so the customer knows what to expect...