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Intergenerational/Elder Mediation and
Facilitation, Care Management & Training
IN THIS ISSUE
Staff Training
Helping Familes Find Harmony
Designated Beneficiary Act
Conflict Skills Workshop
Good Read
Denver Probate Court
Join Us in Social Media
QUICK LINKS

 
trainingfororgsTraining for Eldercare Professionals and
Paraprofessionals
 
We have developed a collection of training programs that may be helpful to your organization.  These offerings are designed to help professionals (management to marketing) and caregivers, too!
 
 
Classes can be provided one-hour at a time or combined for a longer program. And, can be repeated, as appropriate, to "catch" all of your staff!
 
Titles include:
 
Anatomy of Conflict
 
How to Have a Tough Conversation
Listening
 
Conflict Resolution Skills - Reframing and Active Listening
 
Interest-based
Discussions
 
When Capacity and Conflict Intersect
 
Conflict Management Styles
 
De-escalating Conflict
 
How Conflict Resolution Can Help Families Resolve Issues
 
We would be delighted to create a curriculum to meet the needs of your staff!
 
 
 
Easing the Tough Conversations
SEPTEMBER, 2010
 
Hi! We are excited to share our newsletter with you!  Helping Families Find Harmony describes our services, in a way that is easy to grasp. Colorado Designated Beneficiary Act is an new law with important ramifications for non-married couples and other relationships.

We are excited to offer our Workshop on Conflict Management Skills on October 15th at St. Andrews Village.
We also are bringing our Skills Training directly to organizations - please let us know if you are curious!

Learn about The Magic of Conflict by Thomas Crum, a classic tome on conflict, based on Aikido.

Enjoy!


Debbie and John

info@elderesolutions.com
www.elderesolutions.com
303/268-2280

helpingfamilies
  Helping Families Find Harmony

When families disagree over the care of elder loved ones, it is often difficult to know who to turn to for guidance.


Some families avoid conflicts, perhaps hoping that they will magically
d i s a p p e a r.

Others may get more entrenched in their positions, further alienating each other. Sometimes this leads to legal action - keeping a wedge between family members for years. Often, the old hurts from years past come to the surface, interrupting the potential for stability and resolve. These emotions may lead to mistrust and lack of hope to resolve differences amicably. 

Untended conflicts often escalate. No wonder families are reluctant to engage a mediator.  Perhaps they think: "Why should we pay somebody to watch us
f
ight?"

We have found that people are often misinformed about mediation or facilitated conversations. They lack knowledge about how a facilitative process can actually help families reach greater harmony.

Mediators bring a lot to the table to assist families reach accord:

  • Mediators are expert in facilitating positive communication.

  • Good facilitation allows family members to say what they feel is important and to hear what is being said, in a new way.

  • Mediators are impartial; they do not take sides.

  • Mediators provide a structure so discussions are respectful and everyone has a chance to speak.

  • Mediators help families define common interests and reach agreements that work for all.

  • Elder mediators integrate conflict management skills with specific knowledge about elder care issues, resources and solutions.
If you know someone who could benefit from a more harmonious relationship or if you are involved in a difficult family situation yourself, give us a call!  We help families learn to resolve current conflict and even avoid to future conflict! We would love to talk with you!
ColoradobeneficiaryactColorado Designated Beneficiary Agreement Act 
 (C.R.S. 15-22-101 to 112)

A law that you should know about went into effect on July 1, 2009. This law provides a way for unrelcontractated people to exercise free choice and make contractual agreements about their care in case of capacity, emergencies, death or administration of a decedent's estate. Although this law has commonly been used by same sex couples to allow them the same rights as married couples, it also works for other situations. 

What is a Designated Beneficiary Agreement? A contract between two people ensuring certain rights and financial protections based upon the completed document. To be legally enforceable it must be properly recorded at the county Clerk and Recorder's office.

Who can enter into a Designated Beneficiary Agreement?
Any two people who are both at least 18 years old, are competent to enter into a legal contract, are unmarried, and not a party to another designated beneficiary agreement. Both must enter into the designated beneficiary agreement without force, fraud, or duress.

To learn more about this important law, visit:
  www.designatedbeneficiaries.org 

workshopConflict Management
Skills Training
for Eldercare Professionals

October 15, 2010
8:00 am - 4:30 pm
(networking/breakfast 8:00 am - 8:30 am)
 
st andrews village
St. Andrews Village

13801 E. Yale Ave.
Aurora, CO  80014   



Training geared to professionals working in marketing/admissions, clinical/direct services, social services, legal services, management roles or anyone with face-to-face interaction with older adults and their families.


Learn about:
*  Conflict Management Styles
*  Anatomy of Conflicts
*  Impact of Aging on Conflict
*  Tips and Tricks to Manage Disputes  
 
 Comments from participants:
 "I feel like I have more tools and a better idea how to generally address conflicts with families."
  

classroom

"Presenters are clearly very qualified, which increased participants' investment in presented material"    

 
 
Role plays, demonstrations and exercises - very interactive!
 
$ 150 ($ 130 early bird - by Oct. 1, 2010)
$ 90 for volunteer ombudsman
 Includes breakfast, lunch and all materials

CLE application in process

Click here for more information online!
magicofconflictGood Read

The Magic of Conflict: Turning a Life of Work into a Work of Art

by Thomas F. Crum
List Price:
$16.99
Our Price: $7.78
  

In The Magic of Conflict: Turning a Life of Work into a Work of Art, Thomas F. Crum shows how to make conflict an opportunity for choice and change. Based on the philosophy of aikido, a Japanese martial art, Crum's book mixes theory and practice with anecdotes and exercises that will help the reader resolve the conflicts of everyday life and turn frustration into fascination. The principles of Crum's unique Aiki Approach to the Artistry of Living can work at every level of life, at home or in the office, and between individuals and nations.
Denver Probate Court Establishes Volunteer Mediation Program
 
Probate Judge Jean Stewart, in concert with a Colorado Bar Association Committee of people interested in elder mediation, introduced a new program for indigent, pro se (without an attorney) parties. Cases assigned to mediation by the Judge include guardianship cases for children and older adults.

We have been delighted to be involved with the creation of this program and both John and Debbie have provided their expertise for cases.

Are you Connected via Social Media?   We are!  Join us!

linkedin

We started a LinkedIn group (called ELDEResolutions) and would love for you to join us!  We've had some good discussions and we also include some RSS feeds, so you can read the latest news about elder care issues!  Join in the discussion - what do you know about elder squabbles?


 
We also started a Facebook page (named ELDEResolutions) and have several interesting discussions started there. 

Find us on Facebook

Thanks! We look forward to seeing you in the cyber skies!
 
 

Please feel to contact us if you witness an elder-related conflict (family/family, family/staff or otherwise.) We are happy to answer your questions and to train your staff in enhancing their conflict management skills. 


Remember that families are often reluctant to sit down together to reach resolve. It is usually easier to address disputes early in the process.  Thank you for your assistance in helping families find harmony !


Very truly yours,

Debbie & John

                info@elderesolutions.com
 
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