INTAgLIO  Business Solutions

The Imprint                   August 2007
Attend To Those Who Care For Your Customers
Customer Care Representative 

 
Dedicate 10% of your time to support and recognize employees and partners who directly care for your customers and you will improve your effectiveness 110%.
 

You'll learn about the capabilities of your own organization while becoming intimately familiar with customer needs. You will better understand customer issues, discover what delights them, and nurture loyalty.

Make Your Newsletters Interactive By Using Surveys
 
Encourage readers to participate and share their views.  Include surveys, questionnaires, contessts, and invitations for readers to write back.  
 
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Click here to take the August 2007 Newsletter Survey
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Greetings!

Welcome to the Imprint. It is our intention to provide you with concise, timely and relevant information.

INTAgLIO helps growth oriented small-to- mid size companies achieve optimal ROI from their management and marketing processes.

 
When You Participate In A Trade Show, Treat It Like a Campaign
Trade Show Floor
 
Start with goals
  • Pre-determine the number of new leads necessary to generate break-even sales
  • Meet with prospects to move existing opportunities towards closure.
  • Join forces with a partner and find new ones.
  • Renew acquaintances with past customers.
Have a Pre-game strategy
  • Write an article and advertise in your industry's journal one issue before the show.
  • Give a keynote presentation at the event in a subject matter forum.
  • Emails and postcards let people know you'll be there, what you'll be doing, your booth number and how to schedule a 15-minute booth calendar time slot with an associate.
Be More Than "Just Noticed"
  • Free running theme presentations and pre-scheduled audience style demonstrations enable visitors to self-qualify prior to requesting a 1to1 meeting.
  • Catch guests by surprise during your conversations. Learn about them and hope they ask about you.  Reconnect in a timely manner. Invite them back to fill an available booth calendar time slot or agree on a good time for a future telephone interview. Offer something of value related to your conversation.

Your CRM System Should Be Online In Your Booth

Your booth staff will capture each moment as it happens. As ambassadors, they'll better understand what you want them to cover with visitors.

If your DNA is "customer speaks and you listen so that both benefit",

Bee Cartoon then the buzz about you will be good.
Thank you for taking the time to read this month's Imprint.  Please take a few minutes to complete our survey. Click here to take the August 2007 Newsletter Survey.
 
Sincerely,
John J. Bernardi, Ower
INTAgLIO Business Solutions