December 2011 

In This Issue
Christmas Eve Story
Christmas Open House
Springfield Christmas Parade
Santa Still Reigns
Decorating Safely
In Memory

This edition of the
Vol Street Journal is dedicated to:
 
Paul Warren

October 25, 1983
to
December 1, 2011


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Featured Article

Christmas Eve Story Shows How Problems Can Lead to Discoveries and Improvements

You've heard the story before, but maybe you never associated it with your own business and life.

It was 1818 when Austrian Father Joseph Mohr was worried about Midnight Mass services. The organ was broken. Would there be no singing?

Mohr hastily wrote a very simple song. He took the words to organist Franz Xaver Gruber and asked him to compose a melody to go with them.

That night, "Silent Night, Holy Night" was sung for the first time, accompanied by Father Mohr's guitar.

The masterpiece reminds us that broken things and broken people can be turned into opportunities that can produce more benefits than we know.

Consider the broken employee, the one who objects to going along with a program, the one who complains all the time.

If you get to know the troublemakers, you could discover that their points of view could have merit, that they have the company's interest at heart as well as their own. Talk to them and you could make a discovery.

Now consider the broken customer. Business professor Keith Starcher says some experts say it's best to fire trouble-making customers. It can help in some circumstances, but healing the customers can be a better way.

If you can assume your customers are good people who just want a quality product or service at an affordable price, then hearing their complaints makes sense. They actually want you to succeed so they can continue being one of your customers.

Try to fix what they say needs to be fixed or explain why it can't be done. If you have screwed up, admit it and provide some type of compensation even if it is just a sincere apology.

There are a few people who will try to take advantage of you. You can fire them.

It's wise to be on the lookout for broken things in your organization and think about what can be done about them.

You might not have a stroke of genius like composing a "Silent Night," but you could improve your own world.

 


VSB
"Christmas Trolley" 
 
                             A Christmas Message

Though Christians celebrate the Nativity on Christmas Day, the holiday is a chance to extend good wishes for joy, peace and fulfillment for all people, regardless of their religion, or whether they view Christmas as a religious or secular holiday.

Merry Christmas and

a Happy New Year to you and yours!

 

Christmas Open House at VSB
 
Our annual Christmas Open House is scheduled for Friday, December 9, 2011
from 11:00 AM to 5:00 PM
 at all nine of our branch locations (Sumner and Robertson Counties). In addition, the kids can get a free photo with Santa from 2:00 PM to 5:00 PM. Refreshments will be served. Please join us for this festive occasion as we say: "Merry Christmas" to all our customers, friends and family.

 
VSB Participates in the Springfield Christmas Parade 
 
The VSB "Trolley" participated in the 2011 Springfield Christmas Parade held on Saturday November 19, 2011. Employees from the Springfield Branch along with several local "Elves" helped to make the Christmas Spirit come alive. Look for our "Christmas Trolley" in all the upcoming Christmas Parades in Sumner County.
 
 

 

After All These Years, Santa Still Reigns:


Santa has been with us for hundreds of years, but has not one extra wrinkle on his face.

He loves kids and loves his reindeer, which makes him special. He's industrious. There at the North Pole, it is said that he and his elves work tirelessly to fulfill children's Christmas wishes.

Santa Claus symbolizes the holiday season like nothing else. The Christmas tree is a symbol of the season, but Santa Claus personifies the season in a way that trees cannot.

His image is not related to any church or country, so he can cross cultural and religious lines. It places him in a unique position for the entire season rather than for Christmas alone.

He's not just for kids. Adults enjoy his red-suited presence in stores, and his image on Christmas cards and in decorations. His is a sweet, loving image in a world where those qualities are sometimes hard to find.

Christmas grouches say the Santa is a lie that should not be told to children. But young ones add a few years of knowledge and intuition, they know the gifts are from Mom and Dad.

At this point, wise parents explain that Santa symbolizes the spirit of good will and giving at holiday time.

If history is a reliable predictor, Santa will be alive for centuries to come.

 

 

 
Decorating Safely for a Joyful Holiday

Setting the stage for an event is a project. When it comes to Christmas, the stage can be a huge task with decorations on the roof, strung on trees, and set up throughout the house.

Crawling on the roof, placing the star atop the Christmas tree and lighting the house with candles are dangerous activities. They send about 12,500 people to the emergency room every year. The Consumer Product Safety Commission recommends:

Trees: When buying an artificial tree, look for the "Fire Resistant" label. For a fresh tree, find one on which it's not easy to pull needles from a branch. Keep the stand basin filled with water. Christmas trees are involved in some 300 fires each year.

Lights: Buy light strings that are approved by a testing laboratory. Check last year's strings for broken sockets or wires. Toss any that are damaged. Replace a burned-out light with one of equal wattage. Don't use any lights on a metallic tree because of shock danger.

Electrical connections: Use a power strip to connect several power cords inside the house. It will turn off instead of blowing a breaker if there is a power overload, because it has a circuit breaker. It's also easier to turn off several strings at once.

Outdoor connections: They should be plugged into circuits protected by a ground fault circuit interrupter. Portable GFCIs can be purchased, or they can be installed permanently to household circuits by an electrician.

Candles: They start about 11,600 fires a year and cause 150 deaths and 1,200 injuries. Always keep burning candles in sight. Put them out if you move to another room or go to bed.

Decorations: Use only non-combustible or flame-resistant materials to trim a tree. In homes with small children, avoid decorations that are sharp or breakable. Don't use any that look like candy or food.

Fireplaces: "Fire salts" produce colored flames when thrown on a wood fire, but they contain heavy metals that can cause gastrointestinal irritation and vomiting. Keep them away from children. Never burn wrapping papers in a fireplace. They can cause a flash fire and burn intensely.

 

Santa and VSB employees at the Portland Christmas Parade 
 

 
            

 
 
©2011 Volunteer State Bank, Member FDIC, Equal Housing Lender