Sales & Operations Process Improvement
Streamlining The Shipping Process

April 2010
In This Issue
Client Testimonial - Lean Six Sigma in Accounting Firm
What is Ray Doing?
Lean Shipping Process
Greetings!
 
This case study wraps up our focus on Lean Six Sigma projects at distribution companies.  What you will see is a classic case of the power of using Lean to uncover hidden non-value-added processes. 
 
Sincerely,
 

Mitch Millstein & Ray Davis
Client Testimonial - Lean Six Sigma in Accounting
Supply Velocity created visibility within our Assurance Services Group... visibility of performance, Client-service, employee satisfaction and processing time.  Using the Supply Velocity System, Audit Report Cycle time is down over 50%.  We are using these strategies to create greater Client loyalty.

Fred Kostecki
Partner-In-Charge, Assurance Services
RubinBrown

5S Red Tag AreaWhat is Ray Doing?
Ray is helping a Client improve productivity through 5S Visual Management.  Look at this 5S Red Tag Area! 
 
 Lean Shipping Process

This company manufactured products for the construction industry and distributed highly engineered components produced by other companies.  Manufacturing and Distribution were separate businesses, which came together at Shipping.  

 

This project was driven by the company's CFO, who felt that shipping processes, which had never been looked at, were wasteful.  As you will see below, he was correct


LEAN SIX SIGMA TOOLS

Performance Scorecards

Process Flow Mapping


DETAILS

1) We kicked off our project by developing the Shipping Department's Scorecard.   

http://www.supplyvelocity.com/files/April_2010_Shipping_PFM_Actions_and_Savings.xls

2) Then we used Process Flow Mapping to identify Non Value Added steps.  (I chose not to show you another Process Flow Map picture and focus on the items we identified that should be eliminated from the process.)

3) The Action Plan Tab the Non-Value-Added steps and our ideas for eliminating them. 

4) I want to point out one specific Non-Value-Added step that we identified.  It is relatively small, but it shows the power of mapping.  The last entry on the "Quantify Savings" tab is a Shipping Admin taking data from one report and creating a new spreadsheet for the CFO to use for analysis.  We asked the CFO if he needed this data and he didn't know about it.  The spreadsheet was used by the prior CFO, who left 2 years ago!  For 2 years this Admin was doing 20 minutes a day of work and it was going into a "black-hole".  The day we discovered this, we stopped doing it. 

5) Every Non-Value-Added step that we could eliminate was quantified, so we could realize actual labor savings from this project. 

6) The "Savings Summary" shows how the total labor savings. 

 

RESULTS
This project yielded great results.  We saved over 4500 hours per year in labor!  These reductions were made through attrition.  Since this company was impacted by the Great Recession of 2007 - 2009, it helped being able to reduce labor by actually eliminating work and not just laying off people