Do you wish you, or your employees, had more knowledge of the fundamentals of the banking industry?  Are you looking for coursework to supplement your employee learning plans and broaden their knowledge of today's rapidly changing financial industry?  This might be just the set of courses for you!

This 5 session course was designed in collaboration with the Cambridge Workforce Center, Anoka-Ramsey Community College, Minneapolis Community and Technical College and the central Minnesota banking/credit union community.

The sessions, held both at ARCC-Cambridge Campus and in local financial institutions, will provide students with foundational knowledge of today's banking industry and the "people" skills needed to work effectively within that industry.

The course is designed for employees of existing financial institutions who need an overall exposure to the industry (receptionists, new tellers) and aspiring financial institution employees.

Each 2+ hour session includes interactive exercises and case studies. There is a customer component designed within each module.  Students will receive a mini-certificate and CEU credits for successful completion of all 5 modules.

October 16- Sales Strategies - 1:30 to 4:00PM at ARCC Cambridge, Room E202

Cross-selling
Probing Financial Questions
Customer Profiles
Personal Sales Appointments

October 23 - Bank Products - 1:30 to 4:00PM at a bank / finanical institution in Cambridge / Isanti Area.

            DDA Accounts
            Saving Accounts
            Mutual Funds
            Annuities
            Trust
            Lending Products-consumer based

October 30 - Check 21 - 1:30 to 4:00PM at a bank/financial institution in Cambridge/Isanti Area.  

Imaging / Basic Check 21 Rules
Image Exchange
Bank Image Roadmap-In house and External
Image Players
Substitute Checks

November 6 - The Role of The Fed - 1:30 to 4:00PM  at a bank / financial institution in Cambridge / Isanti Area. 

            Fed Structure
            The Minneapolis Fed
            Fed Rules and Regs
            Fed in Payments
            The Fed as a quasi enterprise
            Check payments
            The 9th District
            Fed Products available financial institutions.

November 13 - Customer Service Skills - 1:30 to 4:00PM at a bank/financial institution in Cambridge/Isanti Area. 

            Phone skills

Relationship building

Knowing you customer
The Sale Process
Relationship building with your customers
Phone etiquette and the angry customer

Class Size and Student Cost:
10 Student Minimum per session, 20 student maximum due to offsite size restrictions.

Student Cost:  

$395 for the 5 session series.

To Register:

Contact Anoka Ramsey Community College Continuing Education registration at 763-433-1200 or register online. Registation end date is October 10, 2008

For Additional Information:

Contact Craig W. Bakken, Ramsey Community College Continuing Education at 763-433-1964 or email him at craig.bakken@anokaramsey.edu.