Do you wish you, or your employees, had more knowledge of the fundamentals of the banking industry?  Are you looking for coursework to supplement your employee learning plans and broaden their knowledge of today's rapidly changing financial industry?  This might be just the set of courses for you!

This 5 session course was designed in collaboration with the Cambridge Workforce Center, Anoka-Ramsey Community College, Minneapolis Community and Technical College and the central Minnesota banking/credit union community.

The sessions, held both at ARCC-Cambridge Campus and in local financial institutions, will provide students with foundational knowledge of today's banking industry and the "people" skills needed to work effectively within that industry.

The course is designed for employees of existing financial institutions who need an overall exposure to the industry (receptionists, new tellers) and aspiring financial institution employees.

Each 2+ hour session includes interactive exercises and case studies. There is a customer component designed within each module.  Students will receive a mini-certificate and CEU credits for successful completion of all 5 modules.

April 15- Sales Strategies - 2 to 4:00PM at ARCC Cambridge

Cross-selling
Probing Financial Questions
Customer Profiles
Personal Sales Appointments

April 22 - Bank Products - 2 to 4:30PM at a bank / finanical institution in Cambridge / Isanti Area.

            DDA Accounts
            Saving Accounts
            Mutual Funds
            Annuities
            Trust
            Lending Products-consumer based

April 29 - Check 21 - 2 to 4:30PM Community Pride Bank Isanti, Class from 2-4PM and a overview of the institution

Imaging / Basic Check 21 Rules
Image Exchange
Bank Image Roadmap-In house and External
Image Players
Substitute Checks

May 6 - The Role of The Fed - 2 to 4:30PM  at a bank / finanical institution in Cambridge / Isanti Area. Class from 2-4PM and a overview of the institution

            Fed Structure
            The Minneapolis Fed
            Fed Rules and Regs
            Fed in Payments
            The Fed as a quasi enterprise
            Check payments
            The 9th District
            Fed Products available financial institutions.

May 13 - Customer Service Skills - 2 to 4:00PM at ARCC-Cambridge Campus

Phone skills

Relationship building

Knowing you customer
The Sale Process
Relationship building with your customers
Phone etiquette and the angry customer

Class Size and Student Cost:
10 Student Minimum per session, 20 student maximum due to offsite size restrictions.

Student Cost:  

$89 per individual session or $79 per session if they sign up for all 5 sessions.

To Register:

Contact Anoka Ramsey Community College Continuing Education registration at 763-433-1200 or register online. Registation end date is March 31, 2008

For Additional Information:

Contact Craig W. Bakken, Ramsey Community College Continuing Education at 763-433-1964 or email him at craig.bakken@anokaramsey.edu.