We are pleased to announce that Scott W. Klein has joined Language Line Services as President and CEO.

Scott's career has spanned several senior leadership roles with global corporations such as Procter & Gamble, PepsiCo, and Electronic Data Systems (EDS). Scott has also led several successful entrepreneurial endeavors. He was most recently CEO of SuperMedia, a transformational digital media company.

Prior to that, Scott was an Operating Partner at Symphony Technology Group, a private equity group and CEO of Symphony's flagship acquisition, Information Resources, Inc. (IRI), a global leader of real-time market information solutions, analytics and performance management solutions. Scott also co-founded PrimeSource Building Products, Inc. and served as Chief Operating Officer. Under his leadership the company grew from $12 million to nearly $1 billion.

Scott succeeds Louis Provenzano who has resigned to pursue other opportunities. We wish Louis all the best and thank him for his passion and leadership in the language services industry and Language Line Services.

We are excited to have new leadership and Scott's experience leading large and small companies.

Scott's primary focus will be on:

• Enhancing the customer experience by
• Improving quality and consistency of the products and services we deliver,
• Developing innovative new solutions for our interpretation, translation, and localization customers and
• Simplifying customer interaction.

Scott is looking forward to meeting with you and receiving your feedback in the coming months.

We value your business and thank you for the opportunity to service your interpretation, translation, and localization needs.

Press Announcement

Regards,

Fred Moyle - VP & General Manager, Healthcare &

Robert Koen - VP & General Manager, Government & Enterprise

Among the 50.7 million Hispanics in the United States, nearly two-thirds (65%), or 33 million, self-identify as being of Mexican origin, according to tabulations of the 2010 American Community Survey (ACS) by the Pew Hispanic Center, a project of the Pew Research Center.

No other Hispanic subgroup rivals the size of the Mexican-origin population. Puerto Ricans, the nation's second largest Hispanic origin group, make up just 9% of the total Hispanic population in the 50 states and the District of Columbia.

Overall, the 10 largest Hispanic origin groups -

1. Mexicans
2. Puerto Ricans
3. Cubans
4. Salvadorans
5. Dominicans
6. Guatemalans
7. Colombians
8. Hondurans
9. Ecuadorians and
10. Peruvians

Hispanic origin groups differ from each other in a number of ways. For instance,

• U.S. Hispanics of Mexican origin have the lowest median age, at 25 years, while Hispanics of Cuban origin have the highest median age, at 40 years.


• Colombians are the most likely to have a college degree (32%) while Salvadorans are the least likely (7%).


• Ecuadorians have the highest annual median household income ($50,000) while Dominicans have the lowest ($34,000).


• Half of Hondurans do not have health insurance - the highest share among Hispanic origin groups. By contrast, just 15% of Puerto Ricans do not have health insurance.

Read the rest of this in-depth Pew Hispanic Center report, including "Top Regions & Counties" in which Hispanic Americans live, demographic changes since year 2,000, and individual profiles for each of the top ten Hispanic subgroups.

Real Stories by Real Interpreters

Who of us can say we have impacted the lives of tens of thousands of people? Actually, Language Line Services' over-the-phone interpreters can.

"On This Call I Made A Difference" is a salute to our telephone, onsite and over-video interpreters around the world for the important work they do, each day, for so many.

We publish a new interpreter story here on our company website every other week.

Today we mark our 20th story in the series, written by Elena C., Spanish interpreter (pictured).

Like so many calls our interpreters take, this one deals with a delicate subject and Elena tells how on this call she made a difference:

"I received a call from a nurse at a hospice clinic. She informed me that the room was full of the patient's family members and that I would be interpreting for the entire family and the patient.

"The nurse was about to explain to the family members how the patient was going to start deteriorating little by little, until her last day, and how the process of this disease would begin to take its toll on her body.

"I knew, then, that this was going to be a very difficult call, like no other I had ever had.

"The nurse began to explain to the family how the patient would begin to feel weaker and weaker, as a sign of the body shutting down. Some of the family members began to cry and it was very hard for me to keep my composure but I knew that my voice and interpretation had to be a comfort for the family in this very difficult time.

"So, I drank a sip of water and took a deep breath. The nurse had me explain how the family would have to take turns caring for the patient, including feeding her daily through a feeding tube that went directly into her stomach. She described how to insert the syringe, how to extract the gastric content, etc. It was very explicit and detailed and I couldn't help but picture the room and everything going on in there.

"At the end of the call, the nurse asked if there were any more questions about their mother's condition or her last days.

"I knew I made a difference on this call because I helped communicate what the last days for this family's mother would be like and I felt very blessed to have been able to help."

And invite you to read all twenty of our interpreter stories. Just visit our "On This Call I Made a Difference" web page here.

If you follow us on Twitter and Facebook you'll be the first to know when a new interpreter story has been posted. Thank you!

• Language Line Services Launches Express Translation Service for Time-Sensitive Business Needs. New service provides quick, accurate document translations in 24 hours or less


• Quick and Easy Mobile Interpretation Service from AT&T & Language Line Services Knocks Down Language Barriers with "On Demand Interpreter"


• Language Line Services Launches LACE Network via YouTube. Provides brief videos to help businesses, healthcare and government organizations better communicate with limited English speakers


• Language Line Services Names Scott W. Klein President and Chief Executive Officer. Klein, 54 also becomes a member of the Language Line Services Board of Directors

Read more Language Line Services news here

Hello everyone! Just a reminder that it's now even easier for you to apply for a position at Language Line Services.

Just log-in to your Facebook account and then type "Language Line Services Interpreter Careers" into the Facebook "Search" box.

Once there, click on the "Work For Us" button at the right of the page. New job openings are added every week, so visit often!

You can also visit Language Line Services' "Careers" page on our website here.

If you have near-native proficiency in both English and another language and are looking for employment with a company that will provide you with the training and coaching into this exciting profession, we have an opportunity for you.

Per Winnie Heh, Senior VP of Global Operations of Language Line Services: "Interpreting is a profession that requires language skills, a wide knowledge base, mental agility and most importantly the compassion for those whom they assist.

"We are proud to have opened the door for thousands of interpreters into the language access industry through our comprehensive and rigorous training program."

Take a look at our listings now and good luck to you!

PS: You can also visit our Careers section here www.languageline.com/careers >>

EEO/AA Employer.

Some positions may have been filled by the time you apply. However, new positions open up every week.

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