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Language Line Services - "In Other Words"
May 2012

Greetings!

Welcome to "In Other Words" from Monterey, California -- The Language Capital of the World.

If you would rather receive our monthly healthcare version of In Other Words, just visit our subscription center here www.languageline.com/newsletter, log in, and change your newsletter preferences.

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In this issue
  • Services for You, Your Staff and Your Customers
  • American Community Survey and Census Data on the Foreign Born by State
  • New! The Language Line Express Translation Service
  • 8 Languages You've Never Heard Of (And Who Actually Speaks Them)
  • Have You Heard About Our Personal Interpreter Self-Service Portal?
  • "Language interpreter services see demand soar", Los Angeles Times
  • Now on Facebook! Finding Your New Job at Language Line Services
  • Thank You For Subscribing!

  • American Community Survey and Census Data on the Foreign Born by State
    MPI 10th Anniversary Logo


    While the immigrant population of the United States increased by 8.8 million between 2000 and 2010, the impact of this growth varied considerably from state to state in terms of population size and characteristics.

    To facilitate analysis of these differences, the interactive map (on this page) provides national and state-by-state data on immigrant populations from the 1990 and 2000 Decennial Censuses and the 2009 and 2010 American Community Surveys (ACS).

    Click the desired state to generate fact sheets about the demographic & social, language & education, workforce, and income & poverty characteristics.

    A sampling of the types of data included in each of the four fact sheets for each state (based on the 2009 ACS):

    • Demographic and Social: top countries of birth, geographic mobility, children in immigrant families;
    • Language and Education: rates of limited English proficiency and levels of educational attainment, rates of linguistic isolation, and adult English literacy;
    • Workforce: immigrants' share among all, low-wage, and high-wage workers, top occupations and industries, skill underutilization of college-educated immigrants;
    • Income and Poverty: average incomes, income distributions, poverty rates.

    State Rankings (Updated with the 2010 ACS data)

    • Number of Foreign Born by State (1990, 2000, and 2010)
    • Percent Foreign Born by State (1990, 2000, and 2010)
    • Numeric Difference in the Foreign Born by State (1990, 2000, and 2010)
    • Percent Change in the Foreign Born by State (1990, 2000, and 2010)

    Read the rest of this fascinating new U.S. immigrant population research, and see how your own home state has changed in population, here >>

    While you're on this very informative website, make sure you see "Frequently Requested Statistics on Immigrants and Immigration in the United States."


    New! The Language Line Express Translation Service
    Language Line Translation Solutions

    Does your organization ever:

    • Receive emails, letters, medical records, and other time-sensitive text in another language and does that material need a response within 24 hours?

    • Do you ever need to send an urgent communication to a non-English speaker or an organization based in a non-English speaking country?

    • Do you ever need a higher degree of accuracy than what is currently available via machine translation or software-based options?

    If you answered yes to any of these questions, Language Line Express Translation Service is an easy to use, quick-turnaround service for short documents (500 words or fewer) translated within 24 hours (next business day), or even the same day for 250 words or fewer, if document is received M-F by 10:00 AM Pacific Time.

    Here's how it works:

    1. Send us your documents to be translated
    2. Same Day Offering: If we receive your document Monday-Friday before 10:00 AM PT, delivered same day
    3. 24 Hour Turnaround Offering: If document received M-F by 12:00 Noon PT, delivered next business day by 12:00 Noon PT
    4. All translation jobs can be billed to your Language Line Services Client ID, or to a credit card.

    Express Translation Services:

    1. Send your document to Express@llts.com or
    2. Call us at 1-888-763-3364 and we will discuss your specific requirements
    3. Documents will be translated and sent back to you via email.

    Please Note Languages Currently Available:

    • Spanish to English
    • English to Spanish
    • Other languages coming soon, based on customer demand.

    For all of your document translation or localization needs, visit Language Line Translation Solutions, formerly Lingo Systems, Portland, Oregon.



    8 Languages You've Never Heard Of (And Who Actually Speaks Them)
    Gadling Blog


    According to Gadling.com, it is "the world's top travel blog, written and edited by passionate travelers and writers.

    "Covering fun, interesting, and relevant travel, Gadling is the premiere source for everything from general travel news to highly specific travel tips, from budget travel to adventure travel -- and for everything in between."

    Though there are countless travel blogs out there, this particular Gadling article caught our eye ~ "8 Languages You've Never Heard Of (And Who Actually Speaks Them)"

    Why? Because, Kevin Ellison is a clever, engaging writer who mixes his passion for travel with a love and reverence for the estimated seven thousand languages of the world.

    Says Ellison: "While the Economist reports that recent advances in technology may actually be able to aid in the rescue and rebirth of languages, the fact of the matter remains that thousands of global languages are dying at a terrifying rate.

    "So, in a nod to the fascinating beauty of global tongues, here is a rundown of eight languages that you've probably never heard of, and are lucky if you ever hear."

    With that, we encourage to read, view and listen to this intriguing story about languages you've never heard of, including:

    • Sámi, spoken in Norway, Sweden, Finland and Russia, with an approximate 25,000 speakers;

    • Xhosa, spoken in South Africa, with approximately 7.9 million speakers;

    • Melpa, spoken in Papua New Guinea, with 130,000 speakers; and

    • Five more exotic languages you will only learn about if you click to read "8 Languages You've Never Heard Of (And Who Actually Speaks Them)."

    Learn more about Gadling.com here >>



    Have You Heard About Our Personal Interpreter Self-Service Portal?
    WebPI Four Steps


    Maybe the first question we should ask is have you heard about our "Personal Interpreter Service"?

    As you can see from the above graphic, in just four easy steps and a credit card, you can have access within seconds to a professional, over-the-phone interpreter. In over 170 languages!

    Thousands of individuals and organizations have subscribed to this service over the years. And they love its simplicity and quick access to interpreters.

    Why? Because there are no contracts to sign. Just set up your account with a credit card and use the service anywhere, anytime.

    Personal Interpreter Service has gotten even easier to use.

    With the new online "Self-Service Portal" you receive the following benefits at no added charge:

    • View and print reports containing your usage, call history and charges, including languages and date/time of each call
    • Retrieve lost personal identification numbers (PINs)
    • Update your account information, and
    • Download free training tools including customized, step-by-step instructions, 11 helpful tips on using an interpreter, and download and print a language identification poster listing the top languages you're likely to encounter.

    The first step to accessing this useful Self-Service Portal is to sign up for your own PIN. That way you can call a toll-free number for an interpreter at a moment's notice.

    You pay only for what the interpreting time you use. No monthly charges. No hassle.

    Take a moment now and call 1-800-528-5888 or visit our Personal Interpreter Service page here >>

    We look forward to serving you and your limited English speaking customers!


    "Language interpreter services see demand soar", Los Angeles Times
    LATimes2


    "A Chinese customer visited the Fox Hills branch of Wells Fargo Bank in Culver City (California) recently to ask about several transactions on his checking account that didn't make sense to him. But he spoke only Mandarin, and no one in the bank could interpret.

    "In Southern California, where more than 200 languages are spoken, it's the type of problem that businesses and their customers face every day.

    "As a result, companies that offer interpreters over the phone are in great demand by retailers, hospitals, banks, restaurants and other merchants.

    "Wells Fargo branch manager Maged Nashid described what happened when the Mandarin speaker showed up. 'We had a hard time communicating with him,' he recalled. 'I took the customer to my desk, gave him some water and called the 800 number for assistance.'

    "The toll-free number connected the bank to Language Line Services, a Monterey interpreting service that employs more than 6,000 interpreters to translate over the phone for banks, police departments, hospitals and others."

    Read the rest of this Los Angeles Times article written by Hugo Martin here >>


    Now on Facebook! Finding Your New Job at Language Line Services
    LLS Jobs on Facebook


    Hello everyone! Just a reminder that it's now even easier for you to apply for a position at Language Line Services.

    Just log-in to your Facebook account and then type "Language Line Services Interpreter Careers" into the Facebook "Search" box.

    Once there, click on the "Work For Us" button at the right of the page. New job openings are added every week, so visit often!

    You can also visit Language Line Services' "Careers" page on our website here.

    If you have near-native proficiency in both English and another language and are looking for employment with a company that will provide you with the training and coaching into this exciting profession, we have an opportunity for you.

    Per Winnie Heh, Senior VP of Global Operations of Language Line Services: "Interpreting is a profession that requires language skills, a wide knowledge base, mental agility and most importantly the compassion for those whom they assist.

    "We are proud to have opened the door for thousands of interpreters into the language access industry through our comprehensive and rigorous training program."

    Take a look at our listings now and good luck to you!

    PS: You can also visit our Careers section here www.languageline.com/careers >>

    EEO/AA Employer.

    Some positions may have been filled by the time you apply. However, new positions open up every week.


    Thank You For Subscribing!
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    featuring news, tips, interviews, surveys, stats, special offers and other useful information to help you better serve limited English speakers.

    If you enjoyed this issue, share it with your colleagues and friends. Just ask them to visit our website and subscribe.

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    Services for You, Your Staff and Your Customers
    Smiling Interpreter in Center


    Language Line Personal Interpreter Service

    Need an interpreter right now? Set up an account in minutes. Have an interpreter on the phone within seconds!
    Have your credit card ready and click here for your Personal Interpreter.



    Report: The Changing Face of the Consumer

    From AT&T and Language Line Services - "How to reach multicultural customers with integrated in-language services".

    Download and read your own copy of this latest white paper on effective multicultural marketing.



    On-site Interpreting Now in California -

    Learn more here.

    Read what the leading language industry research firm says about our new service


    Order Your Newest Version of Language Line® Phones Here

    Need additional dual-handset Language Line Phones?

    Visit our order page here


    Language Line Translation Solutions (formerly Lingo Systems)

    Need your website translated (aka, Localized) into other languages?

    Visit Language Line Translation Solutions.

    Communicate Online in the Languages Your Customers Prefer... Their Own!



    Know The Facts: The 10 Questions You Should Ask Any Language Service Provider

    A brief glimpse at what you're not being told here.



    Visit Language Line Services' "News Room"

    For the latest news about our services, programs and partnerships.


    Quick Links...

    Follow Cultural & Language News on Twitter

    Language Line Over-The-Phone Interpretation in over 170 Languages

    Hire Language Line University to Train Your Bilingual Staff

    Document Translation: Need a Form, Sign or Brochure Translated?

    Order Your Language Line Phones Here

    Language Line Video Interpreting Service is Here!

    Missed an Issue? See Our Newsletter Archives Here

    New!! Language Line Personal Interpreter Call Right Now



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