Under the leadership of US Attorney General Eric Holder, the US Department of Justice (DOJ) is leading the charge to improve communications with Limited English Proficient (LEP) communities in federal and federally funded programs and activities.

Since early 2011, there has been a flurry of activity at the federal level as agencies reconsider their language access priorities and develop plans to fulfill their responsibility to provide effective translation and interpretation services to the scores of individuals who require assistance in order to more fully participate in society.

At the same time, DOJ continues to move forward in its oversight of language access provision at the state and local level, including in state and local court systems, corrections, and law enforcement.

Join the DOJ on Tuesday, May 8th for a unique opportunity to hear from two key officials who will give an update on the progress of language access compliance at the federal level.

The DOJ encourages you to submit questions ahead of time to Chhandasi Pandya, at cpandya@migrationpolicy.org

While the immigrant population of the United States increased by 8.8 million between 2000 and 2010, the impact of this growth varied considerably from state to state in terms of population size and characteristics.

To facilitate analysis of these differences, the interactive map (on this page) provides national and state-by-state data on immigrant populations from the 1990 and 2000 Decennial Censuses and the 2009 and 2010 American Community Surveys (ACS).

Click the desired state to generate fact sheets about the demographic & social, language & education, workforce, and income & poverty characteristics.

A sampling of the types of data included in each of the four fact sheets for each state (based on the 2009 ACS):

• Demographic and Social: top countries of birth, geographic mobility, children in immigrant families;
• Language and Education: rates of limited English proficiency and levels of educational attainment, rates of linguistic isolation, and adult English literacy;
• Workforce: immigrants' share among all, low-wage, and high-wage workers, top occupations and industries, skill underutilization of college-educated immigrants;
• Income and Poverty: average incomes, income distributions, poverty rates.

State Rankings (Updated with the 2010 ACS data)

• Number of Foreign Born by State (1990, 2000, and 2010)
• Percent Foreign Born by State (1990, 2000, and 2010)
• Numeric Difference in the Foreign Born by State (1990, 2000, and 2010)
• Percent Change in the Foreign Born by State (1990, 2000, and 2010)

Read the rest of this fascinating new U.S. immigrant population research, and see how your own home state has changed in population, here >>

While you're on this very informative website, make sure you see "Frequently Requested Statistics on Immigrants and Immigration in the United States"

A Message from InterpretAmerica: This not-to-be-missed event gathers interpreters and industry stakeholders from the US, Europe, Canada and Mexico to consider critical issues facing our profession.

This year's Summit tackles relevance with unique programming highlighting key technology trends, interpreting in conflict zones, forging an educational framework through our innovative professional identity workgroup sessions and more!

When making your travel plans, don't miss Thursday evening's opening reception, Festival of Cultures, hosted by Language Line Services, which is celebrating it's 30th Anniversary connecting people and cultures through interpreting.

For complete information, visit www.interpretamerica.net/summit

"It Is Always About The Patient" - is the title and the focus of this year's Texas Alliance for Patient Services (TAPS) 2012 Annual Conference.

Scheduled September 27-28, 2012 in Dallas, Texas, Language Line Services is proud to again be a conference partner of TAPS.

We thank Gerardo De'Leon, Past President of TAPS, who recently posted on Facebook:

"Language Line Services has the heart, mind, and soul for our patients..all patients."

As it has each year, The TAPS Annual Conference and Exhibition will offer numerous opportunities for the exchange of sharing knowledge, networking and professional roundtable discussions.

Vendors will be on site to feature products and services specific to Patient Advocacy / Relations and other customer focused career fields.

Who should attend?

TAPS offers presentations designed to enhance and sharpen customer service skills for the following professions:

• Patient Advocacy
• Patient Representation
• Complaint Management
• Customer Relations
• Guest Services
• Quality Management
• Social Work - CEU's provided
• Nursing - CEU's provided
• Service Excellence
• Others involved in Healthcare Patient and Consumer Advocacy

Take a moment now and register online at www.TAPS-online.org

Download this Save The Date brochure and share it with your colleagues.

We look forward to seeing you in Dallas this September!

• Language Line Services Report Shows Arabic, Vietnamese, Mandarin Are Top Spoken Foreign Languages in U.S. After Spanish


• Free White Paper: Language Line Services Report Shows Businesses that Serve Customers in Their Own Languages Improve Retention, Loyalty


• "Errors of Medical Interpretation and Their Potential Clinical Consequences: A Comparison of Professional Versus Ad Hoc Versus No Interpreters"


• "Interpreters in ER may help limit medical errors"


• "Nielsen Study Shows Power of Growing Hispanic Market" - (PDF file)


• "U.S. consumers turn to Facebook, Twitter for healthcare answers - Computerworld"


• Modern Language Association "Language Map Data Center"


• "Top five languages spoken by LEP students by State"


• Interpreters and Translators : Occupational Outlook Handbook : U.S. Bureau of Labor Statistics


• April was "Minority Health Month"


• Newly Revamped LEP.gov Site from The Department of Health and Human Services, Office for Civil Rights

Read more Language Line Services news here >>

Hello everyone! Just a reminder that it's now even easier for you to apply for a position at Language Line Services.

Just log-in to your Facebook account and then type "Language Line Services Interpreter Careers" into the Facebook "Search" box.

Once there, click on the "Work For Us" button at the right of the page. New job openings are added every week, so visit often!

You can also visit Language Line Services' "Careers" page on our website here.

If you have near-native proficiency in both English and another language and are looking for employment with a company that will provide you with the training and coaching into this exciting profession, we have an opportunity for you.

Per Winnie Heh, Senior VP of Global Operations of Language Line Services: "Interpreting is a profession that requires language skills, a wide knowledge base, mental agility and most importantly the compassion for those whom they assist.

"We are proud to have opened the door for thousands of interpreters into the language access industry through our comprehensive and rigorous training program."

Take a look at our listings now and good luck to you!

PS: You can also visit our Careers section here www.languageline.com/careers >>

EEO/AA Employer.

Some positions may have been filled by the time you apply. However, new positions open up every week.

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featuring news, tips, interviews, surveys, stats, special offers and other useful information to help you better serve limited English speakers.

If you enjoyed this issue, share it with your colleagues and friends. Just ask them to visit our website and subscribe.

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