This special issue of "In Other Words" contains announcements of three important - and free - meetings for healthcare interpreters, healthcare providers, compliance officers and hospital leadership.

Take a look below, and hopefully we'll see you there!

Language Line Services will collaborate with the Society for Healthcare Consumer Advocacy (SHCA) as a key sponsor at its 2012 Annual Conference in Austin, Texas set for April 17-20, 2012. SHCA is a nonprofit patient advocacy organization affiliated with the American Hospital Association.

"This is one of the most highly anticipated events for patient care," said Louis F. Provenzano, Jr., President and CEO of Language Line Services. "The level of professionalism is unmatched as SHCA brings together the industry's top experts. We are honored and privileged to be invited to collaborate with them."

"The Society for Healthcare Consumer Advocacy is pleased to collaborate with Language Line Services on the 2012 Annual Conference. As patient advocates we value the services such as those provided by Language Line as they support our efforts to improve the patient experience", said Amy Wellington, SHCA President and Director of Patient and Guest Relations at Boca Raton Regional Hospital in Boca Raton, FL.

The 2012 SHCA Annual Conference promises to deliver high-level content in an engaging and energetic environment. Do not miss this premier conference serving those that advocate to improve the patient experience.

Download the brochure here.

Click here to register.

Who Should Attend? The conference features expert presentations geared toward professionals in:

• Patient Advocacy
• Patient Representation
• Complaint Management
• Customer Relations
• Guest Services
• Quality Management
• Social Work
• Service Excellence
• Others involved in Healthcare Patient and Consumer Advocacy

Once again, the Conference is in Austin, Texas and set for April 17-20, 2012

We look forward to seeing you there!

Will you be in the Southern California area on April 25th?

On Wednesday, April 25th, Language Line Services, together with its collaborative program partners, California State University Fullerton (Map) and Quality Interactions, are pleased to present a unique, full day program focused on:

A free symposium for health care providers and health plans that addresses quality standards, regulatory compliance, competency as well as best practices and solutions to provide language access and culturally competent care for the California's growing diverse patient populations.

Language Line Services' Language Access Center for Excellence and its partners, invite healthcare administrators across the state to join us for a unique "no-fee" educational program to address requirements by The Joint Commission and how California hospitals can ensure effective communication in a cost-contained environment while maintaining quality and excellence in patient and community-centered care.

A series of educational sessions will be presented by subject matter experts to cover issues that California's health care system and health insurers face on a daily basis, and the impact these issues can have on quality care, patient safety and outcomes.

We will also hear from a panel of experts and invite the audience to engage in an active discussion with panelists. California's diverse communities have changed dramatically over the past 10 years. What is next in terms of emerging technology and solutions and what do hospitals now need to know when implementing an organizational language access program.

A complete agenda will be released by April 9th.

RSVP with your name, organization, title, address, email, and phone number, to Mel Sibayan msibayan@languageline.com

Please also indicate if you have any special needs

This is an educational program open to all healthcare providers, compliance officers and hospital leadership.

There is no fee for attending however; early registration is encouraged as space is limited!

An ASL Interpreter will be provided upon request

Celebrate the 6th Milestone Convening of Stakeholders

• National and state industry leaders and subject matter expert share perspectives
• International speakers share global best practices for hospitals and interpreters
• Updates on National Certification for Medical Interpreters
• Advocacy updates from DC activities on reimbursement
• What are the next major milestones for the medical interpreters & hospitals
• Opportunities for involvement and round table discussions
• An engaging, collaborative, inclusive environment with no attendee fees

The only "no-fee-registration" event in the field of language access in healthcare to ensure equal opportunity for all individuals and organizations to come listen to key speakers, learn from industry experts and contribute via your own voice at the table via interactive round table discussions, surveys and Q/A sessions. CEUs will be awarded.

Complete Details and Register Here: http://www.imiaweb.org/conferences/May1mainpage.asp

No Registration Fees to attend - Space is limited, advanced registration is strongly advised!

Download this full color flyer and share with your colleagues

Speaker Update: Guadalupe Pacheco, Senior Public Health Advisor and Special Assistant to the Deputy Assistant Secretary for Minority Health, U.S. Department of Health will address the HHS Action Plan to Reduce Racial and Ethnic Health Disparities.

We Look Forward To Seeing You in Tulsa on Monday, April 30th!

• Language Line Services Announces Plans to Double Size of Two Interpretation Centers in Costa Rica.


• Global Leaders to Address Language Access at the 6th Annual National Medical Interpreter Certification Open Forum in Tulsa, Oklahoma


• Language Line Services to Collaborate With Society for Healthcare Consumer Advocacy on Annual Conference in Austin


• Arabic, Vietnamese Top Foreign Languages in U.S. After Spanish, Shows Report by Language Line Services


• Dun & Bradstreet selects Language Line Services as business of the day for 30 years of communication - in 170 languages

Read more Language Line Services news here >>

Hello everyone! Wanted you to know that it's now even easier for you to apply for a position at Language Line Services.

Just visit Language Line Services' Fan Page on Facebook. Then click on the "Jobs" tab along the left margin of the page. New job openings are added every week, so visit often!

If you have near-native proficiency in both English and another language and are looking for employment with a company that will provide you with the training and coaching into this exciting profession, we have an opportunity for you.

Per Winnie Heh, Senior VP of Global Operations of Language Line Services: "Interpreting is a profession that requires language skills, a wide knowledge base, mental agility and most importantly the compassion for those whom they assist.

"We are proud to have opened the door for thousands of interpreters into the language access industry through our comprehensive and rigorous training program."

Take a look at our listings now and good luck to you!

PS: You can also visit our Careers section here www.languageline.com/careers >>

EEO/AA Employer.

Some positions may have been filled by the time you apply. However, new positions open up every week.

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