A Message from Louis Provenzano.

Today, September 30th, is a very special day for language professionals around the world.

Today is International Translation Day. Celebrating language professionals since 1953.

A perfect opportunity for me to recognize and thank our company's fine interpreters and translators for the important work that you do each and every day.

Today I will soon join hundreds of interpreters at the 25th annual International Medical Interpreters Association conference, where I will share my thoughts and dreams for the growth, and the certification, of your profession.

I truly envy our interpreters and translators because, as each day ends, you can say you made a difference in the lives of so many.

I also thank those hospitals and healthcare professionals who recognize the importance and value of interpreters as a vital element of the care giving team.

Because, after all, quality care begins with quality communication. One cannot exist without the other.

So, please join me and my colleagues at Language Line Services in celebrating an invaluable and increasingly necessary profession.

On behalf of our company, I promise that we will continue to participate in, contribute to, and advocate for all professional language services.

Sincerely,

Louis

Louis F. Provenzano, Jr.
President & CEO
Language Line Services
Monterey, California
The Language Capital of the World

Attention: Human Resource Directors, Hospital Administrators, Organizational Training and Development Managers, Physicians and Nurses, Language Access Coordinators, Programs and Risk Managers

The most recent census confirmed that our country is more diverse than ever before. Clinicians aren't insulated from this diversity. Lack of cultural competency can affect quality of care and further increase disparities in healthcare.

New standards and incentives are being created to support cultural competence and more is being done to ensure that healthcare organizations follow through.

We invite you to spend an hour with Joseph R. Betancourt, MD and co-founder of the Manhattan Cross Cultural Group (www.QualityInteractions.org), a training and research organization committed to improving health care to diverse patient populations and eliminating health disparities.

Dr. Betancourt is also the Director of the Institute for Health Policy at Massachusetts General Hospital.

During this hour, he will explain how his group's research has influenced an evidence-based program that has helped thousands of clinicians and healthcare organizations provide culturally competent care.

Please take a moment now to register for this one-time only webinar because "seats" are limited.

Hosted by Language Line Services, Language Access Center for Excellence. Contact janders@languageline.com if you would like to request a speaker for your organization.

California hospitals can now schedule Language Line Services interpreters to provide Onsite Interpreting with the same high quality as you experience over-the-phone.

Onsite Interpreting Services in are available across southern and northern California, including Los Angeles, San Diego, San Francisco and San Jose, available in nine of the most requested languages in California:

• Armenian,
• Cantonese,
• Farsi,
• Japanese,
• Korean,
• Mandarin,
• Russian,
• Spanish and
• Vietnamese.

The on-site interpretation service offers healthcare providers a new option for improving communications with your multilingual patients and their families in situations requiring the extra human interaction of on-site interpreting.

"The expansion of Language Line Services to on-site interpretation within California could mean job growth and new career opportunities for in-state medical interpreters," noted Nancy Zarenda, Founder of the Spanish Language Academy and Board Member of the Sacramento Hispanic Chamber of Commerce. "I encourage professional on-site interpreters to explore this exciting possibility."

For additional details visit http://www.languageline.com/onsite or call 1-800-752-6096, option 4.

The US non-English speaking population grew 140% from 1980 through 2010, according to the US Census Bureau.

Our laws offer provisions to protect that population, but is our infrastructure ready?

Title VI of the Civil Rights Act of 1964 states that any entity receiving federal subsidies is not to discriminate, and Executive Order 13166, the HHS Guidance, and CLAS Standards require a language service plan to provide language assistance to Limited English Proficiency (LEP) individuals.

New Joint Commission standards on language access have been instituted. Our legal system already complies by providing certified court and legal interpreters to assist witnesses, plaintiffs or defendants who fall in that category.

The objective is to give LEP individuals meaningful access and communication equal to what an English speaking individual would have when seeking services.

Appropriate language services is also a tool to prevent:

• costly malpractice lawsuits,
• health related loss of revenue, and
• negative health outcomes which could include death.

Many hospitals already have trained on-site interpreters on staff and companies that provide language services for languages in less demand and not serviced by staff interpreters.

Read the rest of this article by Gio Lester, National Board Member, here >>

Download a PDF copy to share with your colleagues here >>

In July 2011, five national health care groups:

• The Association of American Medical Colleges,
• American College of Healthcare Executives,
• American Hospital Association,
• Catholic Health Association of the United States and
• National Association of Public Hospitals and Health Systems...

Issued a "call to action" to eliminate disparities in care.

As national partners in Equity of Care, these organizations are committed to collaborating on national improvement efforts and assisting hospitals through shared best practices and resources in three focus areas:

• Increasing the collection and use of race, ethnicity and language preference data
• Increasing cultural competency training
• Increasing diversity in leadership

While the organizations have taken action at the national level to draw attention to this important issue, hospitals and health systems have been tackling these challenges locally, making steady progress in each of these areas and working to eliminate disparities in care.

We invite you to join us for a pair of upcoming national webinars to highlight the accomplishments and lessons learned from hospitals and health systems across the country that have taken the lead in their communities on achieving equity of care and how you can join in their efforts.

Read the rest of this invitation to take part in these webinars on:

• Tuesday, October 4 and


• Wednesday, November 16, 2011...

Including lists of featured speakers, and webinar times in your area... Visit the registration page here >>

These webinars are available free of charge, but advance registration is required. To register click here. If you have questions, please contact HPOE at hpoe@aha.org.

A new feature for "In Other Words" - a selection of "tweets" this month from Language Line Services.

Are you on Twitter? Follow us here and here. Thanks!

• Rapid Growth in Arabic, Vietnamese Across Country Advance for Speech Language Pathologists and Audiologists http://bit.ly/oKTetW


• Protecting health of Coos County http://bit.ly/nRfSyM "We've found it most helpful to have a bilingual staff & services of Language Line"


• CEOs and Social Media @LouisProvenzano - Does he or doesn't he? Chief Executive Magazine knows http://chiefexecutive.net/social-voices


• Salute to European Day of Languages http://edl.ecml.at/


• Healthcare News: Joint Commission Annual Report Names Top Performing Hospitals bit.ly/nfQqMW


• Big, teaching hospitals missing from The Joint Commission top-performers list - FierceHealthcare: http://bit.ly/nrFF2j


• Opinion: One man's humorous take on his Mexican culture's stereotypes. "If you're half-Mexican and half Arab... Funny! http://bit.ly/oDjwIK


• Miracles Abound at Charitable Pharmacy "we call Language Line (which) offers instantaneous translation over the phone" http://bit.ly/qmaIXJ


• Multicultural Marketing Is Very Much Alive. Hispanic Ad Industry is Growing Faster Than Other Sectors t.co/TDqmyfOS


• Importance of cultural competence - ONA http://bit.ly/qLUrrC


• 'Passport Day' Encourages U.S. Citizens to Apply for Travel Document 1.usa.gov/n7CiQF


• Language, Legislative, Cultural & Compliance News for Healthcare Professionals http://t.co/3ZnLKAR

If you liked these, why not follow us at @LanguageLine and @LouisProvenzano

• Global Leader in Interpretation Services Urges Vice President Biden: Suspend Federal Contracts for Companies Misclassifying Employees. Letter from CEO of Language Line Services to VP Reveals Millions of Dollars in Lost Tax Revenue Yearly Due to Violations in Language Access Industry


• Language Line Services makes cross-selling in-language fast and easy for financial, insurance & other service firms. First service from new R&D think tank a response to studies which show customers are much more likely to buy in their own language


• Language Line Services' Interpreter Demand Index® Shows Rapid Growth in Arabic, Vietnamese Across Country, LanguageTrak® Report Reveals Demographic Shifts Years in Advance of Next U.S. Census


• Read more Language Line Services news here >>

Language Line Services, the leader in language interpretation, is seeking to increase its interpreter team in many languages, as well as offering a wide variety of corporate openings.

Over-the-phone, Certified Medical Spanish Interpreters (CMI) to work from home in the U.S. Must have passed the National Medical Interpreter Certification Exam or be CMI certified through Language Line Services.

We are very actively seeking two experienced on-site interpreters in Contra Costa County, California. One in Punjabi, the other in Farsi. Formal training/certification preferred.

As for work-at-home, over-the-phone interpreters, we have openings, especially in Spanish, and in a number of other languages including:

• Cakchiquel
• Chaldean
• Hassaniyya
• Hausa
• Karen
• Karenni
• Mixteco
• Nepali
• Trique
• and several others (see our Web site)

And, finally, top Corporate opportunities include:

• Executive Administrative Assistant
• Solutions Architect - Lingo Systems
• Senior Language Specialist - Vietnamese
• Customer Service Representative
• Payroll Specialist
• Senior Sales Executive - Healthcare Acquisitions
• Sales Executive - Acquisitions Healthcare Southeast
• Sales Associate - Acquisitions
• Sales Executive - Acquisitions Healthcare Northeast
• Account Manager - Healthcare Central
• Account Manager - Healthcare East Coast

For non-interpreter positions, please apply at: www.languageline.com/careers. Click on "Apply Today" under "Corporate Careers" and follow the directions to add your profile.

EEO/AA Employer.

* Some positions may have been filled by the time you apply. However, new positions open up every week.

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