Come join us in Texas and hear sessions on patient-centered care hosted by TAPS, followed by the jointly Sponsored "Festival of Cultures"!

On September 14th and 15th, the Texas Alliance for Patient Services(TAPS) will be hosting its annual conference with sessions focused on patient-centered care including:

• Measuring Patient Satisfaction
• Grievance and Complaint Management
• Navigating Communication Challenges
• Healthcare Management
• Data Management
• Serving people of Different Faiths
• Cultural & Linguistic Access
• Crises Intervention

The event will offer numerous opportunities for the exchange of knowledge, networking and professional round-table discussions and is open to all members and non-members.

As the Conference Partner, Language Line Services will jointly host the Festival of Cultures reception on the evening of September 14th for food, beverages and cocktails, cultural activities such as Henna Art and entertainment.

Register today at www.taps-online.org and mention Language Line Services to also be entered into a drawing for several different prizes

Louis F. Provenzano, Jr., President & CEO of Language Line Services...

Will speak at the 35th Annual Conference (registration) on Patient Advocacy for The Texas Alliance for Patient Services (TAPS), during its "Festival of Cultures" reception on September 14, 2011, at the Hotel Derek in Houston, Texas.

"The conference is geared toward the 'Emerging Role of Healthcare Professionals in Patient Advocacy' and continues TAPS' work of cultivating the knowledge and skill-sets that foster diverse, patient-centered care environments," said Gerardo De Leon, TAPS President.

"We're delighted to have an industry leader for language interpreting and cultural services as our Conference Partner and to help champion that cause along with us. Effective patient care starts with addressing language issues but must also focus on cultural differences.

Topics on culture and its impact to patient care are interwoven throughout the conference and Festival of Cultures reception."

During the networking reception jointly hosted by TAPS and Language Line Services, Provenzano will address:

• The critical role of language access in patient advocacy,
• The impact of demographic and cultural shifts in Texas and
• The new patient-centered care standards of The Joint Commission.

The standards, which help hospitals and other organizations measure, assess and improve performance, take full effect in January 2012.

"The healthcare industry is evolving and expanded communication for patients and families in their native languages is a critical development which TAPS and Language Line Services are both helping drive," Provenzano said.

"Spanish is the most requested spoken language in every major market in the country, but it's just one of more than 170 increasingly popular languages throughout the U.S.

"The state of Texas is seeing explosive growth in numerous languages, including Mandarin Chinese, Arabic and Vietnamese. Vietnamese ranks No. 2 in interpreting requests in Houston, Dallas, Fort Worth, San Antonio and Austin."

Read the rest of this August 29th news release here >>

Register to attend this TAPS conference here >>

If you have just 90 minutes to spare on Wednesday, August 31st, join us and take part in "Medical Interpreter Programs: Meet the Needs of Your Patient Population" audio conference, featuring speakers Mursal Khaliif and Oscar Arocha, MM (of Language Line Services), and moderated by Tami Swartz. Here are all the details:

Download a copy of the slides to this interactive audio conference here >>

Oscar Arocha is one of several language access subject matter experts who speak through "The Language Access Center for Excellence", created by Language Line Services.

The "Medical Interpreter Programs: Meet the Needs of Your Patient Population" audio conference materials package is published by HCPro, Inc., 75 Sylvan Street, Suite A-101, Danvers, MA 01923.

Please join us in welcoming our newest partners at QualityInteractions.org

To introduce them in their own words: Quality Interactions is an innovative program that provides effective cultural competency and cross-cultural communication training for physicians, nurses and healthcare staff.

You'll be hearing more about Quality Interactions in future issues of "In Other Words", so for now please take a moment to visit:

• Quality Interactions' online home here >>


• Our recent joint news release here >>


• And their information page at our site here >>

Quality Interactions has trained thousands of physicians, nurses and healthcare staff.

We look forward to introducing them and their fine e-learning programs to the many healthcare customers Language Line Services is proud to serve.

As our way of introducing this new service to all of our California-located healthcare customers, we are offering the first two on-site interpreting sessions for free to new on-site customers.

This offer is:

• Just for healthcare facilities
• Located in California,
• Who have never used our on-site service before, and
• You sign up before October 15th, 2011.

So, if you have been thinking about on-site interpreting for languages your staff does not currently support, this is a great time to take advantage of our "First Two Sessions Free" offer.

Again, your sign-up deadline is October 15th

To sign up for Language Line Services On-Site Interpreting service, and receive your two free interpreting sessions, please contact Jeanette Anders at janders@languageline.com

PS: If you've read this far, you deserve a thank you! Here's your personal copy of our helpful tips for working with an on-site interpreter!

This information-packed event promises to deliver innovative and interactive learning opportunities for various stakeholders: patient advocates, patient representatives, complaint/risk management, patient relations, guest services, quality management, social work, nursing, service excellence, patient satisfaction, healthcare interpreters, and spiritual care professionals such as chaplains.

Contact: Angelica Martinez at amartinez@TAPS-online.org

Join us at the 2011 International Medical Interpreters Conference to celebrate IMIA's 25th Anniversary as an Organization!

Preliminary Conference Program Now Available for Review!

Client Education - Everyone's Responsibility

The Joseph B. Martin Conference Center at Harvard Medical School, Boston, MA, USA

Preliminary Conference Program Available for Review at: http://www.imiaweb.org/uploads/pages/589_4.pdf

To register go to: http://www.imiaweb.org/conferences/confreg2011.asp

For Conference Information please visit: http://www.imiaweb.org/conferences/2011conference.asp

Language Line Services, the leader in language interpretation, is seeking to increase its interpreter team in many languages, as well as offering a wide variety of corporate openings.

Over-the-phone, Certified Medical Spanish Interpreters (CMI) to work from home in the U.S. Must have passed the National Medical Interpreter Certification Exam or be CMI certified through Language Line Services.

We are very actively seeking two experienced on-site interpreters in Contra Costa County, California. One in Punjabi, the other in Farsi. Formal training/certification preferred.

As for work-at-home, over-the-phone interpreters, we have openings, especially in Spanish, and in a number of other languages including:

• Cakchiquel
• Chaldean
• Hassaniyya
• Hausa
• Karen
• Karenni
• Mixteco
• Nepali
• Trique
• and several others (see our Web site)

And, finally, top Corporate opportunities include:

• Executive Administrative Assistant
• Solutions Architect - Lingo Systems
• Senior Language Specialist - Vietnamese
• Customer Service Representative
• Payroll Specialist
• Senior Sales Executive - Healthcare Acquisitions
• Sales Executive - Acquisitions Healthcare Southeast
• Sales Associate - Acquisitions
• Sales Executive - Acquisitions Healthcare Northeast
• Account Manager - Healthcare Central
• Account Manager - Healthcare East Coast

For non-interpreter positions, please apply at: www.languageline.com/careers. Click on "Apply Today" under "Corporate Careers" and follow the directions to add your profile.

EEO/AA Employer.

* Some positions may have been filled by the time you apply. However, new positions open up every week.

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