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"In Other Words" - For Healthcare Professionals
March 2011

Greetings!

Welcome to "In Other Words" for healthcare professionals.

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Thank you!

In this issue
  • Services for You, Your Staff and Your Patients
  • New Census Findings - Hispanic Growth in the U.S.
  • MedicineNet.com: White Patients Most Likely to Get Kidney Transplants
  • Are You Ready For Your Next Joint Commission Survey?
  • Language Line Services "Voice of the Customer"
  • We Are Hiring! Join Language Line Services
  • Thanks, again, for Subscribing to "In Other Words"

  • New Census Findings - Hispanic Growth in the U.S.
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    If you find you're needing more Spanish-speaking interpreters than ever before, you're not alone.

    The Census Bureau released its tally of Hispanics in 33 states, saying "Those states' combined Census 2010 total of 38.7 million Hispanics was higher by 590,000 people" than was originally projected.

    Language Line Services continues to actively recruit qualified interpreters and bilinguals in Spanish as well as many other languages to stay ahead of the demand (see "We Are Hiring? Join Language Line Services" below").

    Following is a sampling Census data on "Hispanic Growth" in the U.S., as reported by Univision Networks.

    ____________

    Based on the aggregation of the population residing in the 50 states and the District of Columbia:

    • Hispanic population growth surpassed the most recent 2008 Census projections for Hispanics in 2010 by 1.5 percent.
    • There are 50.5 million Hispanics in the United States.

    2000 Census vs. 2010 Census:

    • Hispanics contributed 55.5 percent of the total U.S. population growth from 2000-2010, solidifying their position as the second largest demographic in the U.S.
    • In the last decade Hispanics accounted for 1 out of every 2 individuals added to the U.S.
    • From Census 2000-2010 the Hispanic population grew by 43 percent.
    • Hispanics are growing four times faster than the total U.S. population.

    The Hispanic population is less concentrated than 10 years ago:

    • In 2000, 61 percent of the Hispanic population residing in the 50 states and District of Columbia resided in just four states: California, Texas, Arizona and Florida.
    • By 2010, that proportion had declined to 58 percent while nine states (Alabama, Arkansas, Kentucky, Maryland, Mississippi, North Carolina, South Carolina, South Dakota and Tennessee) saw their Hispanic populations more than double.
    • Minorities accounted for all the growth among those under 18, while Hispanics contributed nearly 74 percent of the minority growth among those under 18 in the U.S.

    New State-by-State Results:

    The Census Bureau provided specific looks at the populations of Rhode Island, South Carolina, West Virginia, Michigan, Massachusetts, New Hampshire, New York, Maine and the District of Columbia - all which show explosive demographic growth of Hispanics. For example:

    • As the fastest growing demographic group in Rhode Island, the Hispanic population in the state grew nearly 44 percent in the last decade.
    • The Hispanic population in South Carolina more than doubled in the last 10 years and is growing faster than any other demographic in the state.
    • In West Virginia, the Hispanic population grew 81 percent since Census 2000.
    • In the last decade, Michigan's population shrank by -0.6 percent, while the Hispanic population in the state grew nearly 35 percent.
    • In Massachusetts, the Hispanic population grew 46 percent since Census 2000. Hispanics accounted for 1 out of every 2 individuals added to the total Adult 18 plus population in the state.
    • The Hispanic population in New Hampshire grew 79 percent since Census 2000. Hispanics are the fastest growing demographic in the state.
    • Hispanics contributed 59 percent of the minority growth in New York.
    • In Maine, the Hispanic population grew nearly 81 percent in the last decade.
    • 1 out of every 3 individuals added to the total population in the District of Columbia is of Hispanic origin.

    Read more news about U.S. Census findings here >>


    MedicineNet.com: White Patients Most Likely to Get Kidney Transplants
    MedicineNet.com


    "Minorities have a significantly lower chance of getting a kidney transplant than whites do claims a new study that calls for changes in the formula used to decide who gets which donated organs.

    "The research, conducted at the University of Washington in Seattle, found that once 'waitlisted' for a needed kidney, white patients were 40% more likely to receive a transplant than blacks, Hispanics, Asians and others.

    "Lack of health insurance, poverty and cultural barriers were partly to blame for the disparity, the researchers found.

    "'Unfortunately, the disparities that we describe largely mirror racial or ethnic disparities in general health care in the United States,'said study author Dr. Yoshio Hall, a professor of medicine and a researcher at the Kidney Research Institute in the department of medicine at the University of Washington."

    ____________

    "Language and cultural barriers contributed to transplant delays for Hispanics, Asians and Pacific Islanders, the study found."

    ____________

    Read the rest of this MedicineNet/Health Day article by staff writer Ellin Holohan here>>


    Are You Ready For Your Next Joint Commission Survey?
    the joint commission


    Under The Joint Commission's new requirements, organizations will need to demonstrate the qualifications of the interpreters and translators they use.

    One of Language Line Services' customers was recently asked by a Joint Commission surveyor whether they were using bilingual staff to interpret for patients and family members.

    When she answered "yes", the surveyor then asked for proof of their medical interpreting qualifications.

    Our customer called us right away to find out if we had anything in place to help them if they decide to use their own staff to interpret.

    We explained how Language Line University offers a series of tests and courses for their bi-lingual staff members and interpreters. After using our services for years, our testing and training division was news to her.

    If Language Line University is news to you, take a moment to visit our website and learn about:

    The next time you receive a visit from The Joint Commission and a surveyor asks you for proof of interpreter quality, remember that Language Line University, (www.languageline.com/llu) can help you be in compliance too!


    Language Line Services "Voice of the Customer"
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    When you have a question, concern, compliment, or any type of feedback at all, we want to hear from you.

    Whether you wish to report a technical issue, comment on an interpreter, or pass along a commendation for someone who did an outstanding job serving you and your limited-English speaking customer, the Voice of the Customer" (VOC) process is the fastest, most efficient way to reach us.

    Our VOC program:

    • Provides you and your staff with a speedy, efficient way to tell us how we are doing;
    • Allows us to respond just as fast to your requests, questions, and suggestions; and
    • Helps us resolve your issues and concerns quickly and thoroughly!

    Download this VOC service info sheet >>

    Everyone in your organization who uses Language Line Services' over-the-phone interpretation should know that help is just a VOC away. So please share this information with your staff and colleagues.

    For more about the Voice of the Customer process,

    Thank You!


    We Are Hiring! Join Language Line Services
    Career Interpreters


    Language Line Services, the leader in language interpretation, is seeking to increase its interpreter team in many languages, as well as offering a wide variety of corporate openings.

    Dual Role Interpreters in California

    An exciting new opportunity is available to experienced medical interpreters living in or near Palo Alto, California. Interpreters will now be able to do both on-site, face-to-face interpreting as well as over-the-phone interpreting in the following languages: Spanish, Russian, Vietnamese, Mandarin, Cantonese, and American Sign Language.

    Experienced on-site interpreters of Punjabi, Tagalog, Mandarin, and Arabic that reside in the Contra Costa County area of California are encouraged to apply for the position of On-site Interpreter.

    As for work-at-home, over-the-phone interpreters, we have openings, especially in Spanish, and in a number of other languages including:

    • Arabic
    • French
    • Somali
    • Cantonese
    • Korean
    • Lithuanian
    • Nepali
    • Portuguese
    • Russian
    • Vietnamese

    As well as...

    • Amharic
    • Bengali
    • Burmese
    • Cakchiquel
    • Cape Verdean (Portuguese Creole)
    • Chru
    • Edo
    • Garre
    • Hausa
    • Indonesian
    • Karenni
    • Kurdish
    • Lingala
    • Malay
    • Mankon
    • Mixteco
    • Nepali
    • Punu
    • Susu
    • Trique
    • Uyghur
    • and several others (see our Web site)

    And, finally, top Corporate opportunities include:

    • Sales Executive - Federal Government-Washington, DC
    • Senior Sales Executives-Healthcare, Government, General Markets, and Face-to-Face Interpretation
    • Account Managers in Healthcare, General Markets, and Government

    For non-interpreter positions, please apply at: www.languageline.com/careers. Click on "Apply Today" under "Corporate Careers" and follow the directions to add your profile.

    EEO/AA Employer.

    * Some positions may have been filled by the time you apply. However, new positions open up every week. Visit our Career Center here >>


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    Services for You, Your Staff and Your Patients
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    Web-based Advanced Medical Training for Interpreters -

    Learn more about Language Line University's newest professional interpreter training here.

    Read this release to the healthcare media and industry



    Report: The Changing Face of the Consumer

    From AT&T and Language Line Services - "How to reach multicultural customers with integrated in-language services".

    Download and read your own copy of this latest white paper on effective multicultural marketing.



    Order Your Newest Version of Language LineŽ Phones Here

    Need additional dual-handset Language Line Phones?

    Visit our order page here



    New Service Now Available in California - On-site Interpreting

    Learn more here.

    Read what the leading language industry research firm says about our new service



    Know The Facts:

    The 10 Questions You Should Ask Any Language Service Provider

    A brief glimpse at what you're not being told here.



    Visit Language Line Services' "News Room"

    For the latest news about our services, programs and partnerships.



    Sign up for the Language Line eBill

    Start receiving your combined electronic invoice and language usage report in Microsoft Excel format

    Dial: 1-800-752-6096 or visit eBill.



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    Perfect for your new employees, or refresher training for all your staff.



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    Dial: 1-800-821-0301



    Language Line Video Interpreter Service

    Serve your deaf and hard of hearing patients at admitting, pharmacy, and their bedside... All day, any day.

    Visit Video Interpreting Services or write to Video Interpreter for more information.



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