"The longer immigrants are in the United States, the more integrated they become-a fact that remains consistent across the nation, regardless of whether they came from Mexico and Central America or from other countries."

This and other findings come from a recent study conducted by the Center for American Progress.

Excerpts follow:

"The story of immigrants in our nation is about newcomers integrating into our society and then strengthening our culture and especially our economy."

"The longer immigrants have lived in the United States, the more "they" become "us." Pasta, salsa, sausage, and egg rolls are now as common place on American dinner tables as corn, pumpkin, and turkey."

"Soccer is now a national pastime, at least among youth, and millions of sports fans cheer the hundreds of immigrants who are members of Major League Baseball."

"In this paper we use the most comprehensive U.S. Census Bureau survey data to investigate how well the process is working for today's immigrants."

"The results are plain to see. Evidence showing how more recent arrivals to our country are progressing is derived from careful study of census data over two decades, with a focus on key areas that demonstrate the advancement and integration of immigrants into society."

"Our assimilation benchmarks are those we know from our history to be bellwethers, among them:

• Citizenship
• Homeownership
• English language proficiency
• Job status
• Earning a better income"

"These benchmarks demonstrate that immigrants in our country since 1990 are advancing at high rates no matter their social and economic status 20 years ago."

"New destination states such as Georgia and North Carolina have more "new" immigrants than immigrants who arrived before 1990."

"The opposite is true in the traditional immigrant destination states of California, New York, Texas, Florida, and Illinois."

"The longer immigrants are in the United States, the more integrated they become-a fact that remains consistent across the nation, regardless of whether they came from Mexico and Central America or from other countries."

• Read the complete report (pdf) here >>


• Download the executive summary (pdf) here >>


• Download "fast facts" on America's latest immigrants (pdf) here >>

This article was published by the Center for American Progress

...the anniversary of independence for five Latin American countries - Costa Rica, El Salvador, Guatemala, Honduras, and Nicaragua.

"In addition, Mexico declared its independence on September 16, and Chile on September 18."

"The term Hispanic, as defined by the U.S. Census Bureau, refers to Spanish-speaking people in the United States of any race.

"On the 2000 Census form, people of Spanish/Hispanic/Latino origin could identify themselves as Mexican, Puerto Rican, Cuban, or "other Spanish/Hispanic/Latino." More than 35 million people identified themselves as Hispanic or Latino on the 2000 Census.

Articles Include...

• Famous Firsts by Hispanic Americans
• Hispanic Americans by the Numbers
• Spanish Loan Words
• Cesar Chavez
• Countries of Origin
• Spanish Accents
• Hispanics in Congress
• Where Spanish is Spoken
• Hispanic Holidays
• and much more

Really interesting things to learn, and to pass along. Check it out here.

"America celebrates the culture and traditions of those who trace their roots to Spain, Mexico and the Spanish-speaking nations of Central America, South America and the Caribbean."

Read much more here

Voice of the Customer or VOC...

...is what we at Language Line Services call our online customer feedback system.

If you work for one of our client organizations, you should know that there is an easy way for you to "voice" your concerns, questions or compliments.

Our VOC system is just a click away.

Here (www.languageline.com/voc) you will find an easy to complete form the purpose of which is:

• To continuously improve our service for you


• To give you a speedy, efficient way to tell us how we are doing


• To help us respond just as quickly to your requests and suggestions


• And to resolve your issues and concerns fast!

Once you complete the form, you will receive an instant message telling you that your feedback is important to us, and that we will be in touch with you shortly.

Just a few minutes later you will receive an email that says something like this...

"Dear Jan Doe,

"Thank you for completing the "Voice of the Customer" form.

"You have been assigned case #00023456. Please refer to this for future communications with this matter."

It's just that easy.

So, please take a moment now to look at the form and see how easy it is to use.

And please remind your colleagues that they, too, can use Language Line Services' VOC system whenever they have a question or concern.

Thank you for your business. We look forward to hearing from you!

Language Line Services Customer Care Team

The National Breast Cancer Awareness Month (NBCAM) organization is comprised of several national public service organizations, professional medical associations, and government agencies working in partnership to build breast cancer awareness, share information and provide access to screening services.

NBCAM and www.nbcam.org are a year-round resource for patients, survivors, caregivers and the general public.

If you or a loved one wonders about breast cancer, there are many forms of information on NBCAM's website. Here are just a few:

• About NBCAM and Q & A
• Breast Cancer Q & A, and
• Questions to Ask your Doctor

Please note that the above links are downloadable documents.

Help Us Fight Breast Cancer Now with the Language Line® "Speak Pink" Phone...

Now you can order our popular "Speak Pink" phones.

With all the features of our traditional phones, make a statement through this dual-handset phone's distinctive pink color and pink ribbon logo.

The best news? Proceeds support the American Breast Cancer Foundation (ABCF).

"Language Line Services has shown a tremendous commitment to the fight to eradicate breast cancer through this effort.

"The 'Speak Pink' telephone will be both a means of communication for limited English speaking patients, and a tool to raise awareness among this at-risk population."

Tammy Wagner, Vice President of the American Breast Cancer Foundation.

You can read the latest news from Language Line and the ABCF here >>

• Language Line Services Champions Breast Cancer Awareness and Prevention Efforts in More Than 170 Languages for Fifth Year


• Language Line Services' - Cross-Cultural Update for September 2010. Useful Cultural News, Tips and Timely Information


• "For the Sake of Patient Safety, Medical Interpreters Must Be Trained and Tested" - by Louis Provenzano in Patient Safety & Quality Healthcare


• Leading hospital interpreting service announces plan to aid compliance with new Joint Commission accreditation standards

Read more Language Line Services news here >>

Language Line Services, the leader in language interpretation, is seeking to increase its interpreter team in many languages, as well as offering a wide variety of corporate openings.

Dual Role Interpreters in California

An exciting new opportunity is available to experienced interpreters living in the Riverside, San Bernardino, and Orange county areas. Interpreters will now be able to do both on-site, face-to-face interpreting as well as over-the-phone interpreting in the following languages: Spanish, Mandarin, Cantonese, Vietnamese, Korean, Russian, Farsi, Armenian, and Japanese.

As for work-at-home, over-the-phone interpreters, we have openings in a number of languages including:

• Arabic
• French
• Somali
• Cantonese
• Korean
• Portuguese
• Russian
• Vietnamese

As well as...

• Bambara,
• Cakchiquel
• Chamorro
• Chru
• Edo
• Kotokoli
• Kpelle
• Lusoga
• Mam
• Mixteco
• Punu
• Slovak
• Susu
• Trique
• and several others (see our Web site)

And, finally, top Corporate open positions include:

• Reporting Analyst - SQL Server
• Account Managers - Healthcare or Government
• Senior Sales Executives (Business Partnership Development; Face to Face Interpretation; General Markets; Government; Healthcare; Acquisitions)

For non-interpreter positions, please apply at: www.languageline.com/careers. Click on "Apply Today" under "Corporate Careers" and follow the directions to add your profile.

EEO/AA Employer.

* Some positions may have been filled by the time you apply. However, new positions open every week.

Visit our Career Center here >>

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featuring news, tips, interviews, surveys, stats, special offers and other useful information to help you better serve limited English speakers.

If you enjoyed this issue, share it with your colleagues and friends. Just ask them to visit our website and subscribe.

They'll receive the bonus "11 Tips for Working with an Interpreter" as our way of saying thank you.

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