Like so many in the Interpreter community, we search for ways to help the Haitian earthquake survivors.

Not only our Haitian interpreters, many of whom have friends and family in Haiti, but all of us want to help.

Here is one way we're helping survivors and those caring for them...

Effective immediately and at least through mid-February, Language Line Services is offering our customers who are directly engaged in the Haitian relief efforts:

• Free Haitian language interpretation for victims and their caregivers (for the next month; restrictions do apply)*
• Additional Language Line Dual Handset phones to aid in efficient communication
• Document translation of short forms and informational letters into the Haitian language
• Training for new users of over the phone interpretation so they can access Haitian interpreters, including effective methods in working with those interpreters

In addition, relief agencies aiding the Haitian people, though not Language Line Services customers, may also use our Haitian Creole interpreters at no charge at least through mid-February*

If your organization, or an organization you know, is directly aiding survivors and need access to these Haitian language services, please contact your Language Line Services Account Manager or email us at disasterrelief@languageline.com .

Thank you,

Louis Provenzano
President & COO
Language Line Services

* PS: Restrictions do apply. This offer is limited to Language Line Services customers and others helping the victims of this terrible earthquake, not for normal day-to-day Haitian interpretation needs. We are hoping that, with your cooperation, we will be able to facilitate vital communication to those who need it most at this time. We are in this together and we thank you for your support and understanding.

Two studies caught our eye this month that we thought would interest you. Both, of course, having to do with immigration.

One explains how the Mexican government is helping those who have left Mexico for the U.S. to integrate in their new home.

The other report is how immigrants to the U.S. from all parts of the world may fare if and when the new Congress Health Plan is finally passed and carried out.

MPI is an independent, nonpartisan, nonprofit think tank dedicated to the study of the movement of people worldwide.

Protection through Integration: The Mexican Government's Efforts to Aid Migrants in the United States

By Laureen Laglagaron

Immigrant integration remains largely an afterthought in US immigration policy discussions and the country's integration policies remain chronically underfunded and limited in scope. Local and informal actors such as families and community-based organizations have historically taken on this responsibility.

However, as this report explores, new partners are emerging. Mexico's efforts to help its migrants succeed in the United States offer a new example of an immigrant-sending country looking to improve its emigrants' lives and connect with its diaspora.

The report examines the evolution of Mexico's approach to its migrants and details the activities of Mexico's Institute of Mexicans Abroad (IME)* in a first-ever attempt to map the expanding range of IME educational, health care, financial, and civic engagement programs.

Download Report | Press Release

*Wikipedia

Immigrants and Health Care Reform: What's Really at Stake?

By Randy Capps, Marc R. Rosenblum, and Michael Fix

Health care reform proposals under consideration in Congress that would exclude many legal immigrants from core benefits and impose new verification requirements would have important spillover consequences for taxpayers and other health care consumers.

In a new report, MPI's National Center on Immigrant Integration Policy offers the first-ever estimates of:

If your organization markets to and does business with members of Chinese-American communities, particularly the women of those communities, this New America Media article and the book it reviews (Why Chinese Women Are Not Broke: Real Life Stories and Proven Keys for Success), is must reading.

Wan Ling Martello might have remained a behind-the-scenes accountant instead of becoming the CFO of Wal-Mart International if she hadnt volunteered for a job no one wanted.

Lily Lee Chen may not have become the first Chinese female mayor in the United States if she had not walked door to door in the rain to register Asian voters in Monterey Park while sacrificing a pair of shoes in the process.

D. Alice Huang may not have done pioneering work in the area of pediatric AIDS if she had listened to people tell her that women dont make scientists  especially Asian women.

These women became successful not because they beat the odds, but because they persevered, were driven by an indefatigable work ethic, possessed an unstoppable desire for success and never quit pursuing their dreams -- core principles that come from being Chinese women.

Their stories and 97 others are featured in a newly-released book Why Chinese Women Are Not Broke: Real Life Stories and Proven Keys for Success available at www.whychinesewomenarenotbroke.com and on www.amazon.com.

Read the rest of this New America Media article by Leonard Novarro here>>

As a Language Line Services client, you have access to a variety of training tools that help you communicate with your limited English-speaking patients.

Some we've designed to train your staff on how to access and efficiently work with medically trained interpreters.

Others are designed to let your limited English speaking patients and family members know they are valued and will be served by an interpreter.

The Language Line Phone is one of the latter group. And perhaps the most versatile.

We now have the new Language Line Phone for you and your customers (see photo above).

Its many new features and benefits include:

• Improved keypad design for faster interpreter access
• Duplexing speaker phone
• Speaker phone volume control
• Headset ready
• Individual handset volume controls
• Anti-theft security tab
• Improved ergonomics
• Larger visual call notification indicator, and
• Hygiene-friendly through technology

If you are a Language Line Services customer, you can order the new Language Line LL-2100 Phones today by completing the form here >>

For more information, either contact your Language Line Services representative or...

Customer Service at 1-800-752-6096 option 2, or CustomerCare@languageline.com.

Selected News of the Month

• Language Line Services Announces Introduction of On-Site Interpretation Service in California. Leader in over-the-phone medical interpretation brings consistent quality in language access to healthcare providers and new jobs to California.


• Leaders and Advocates Convene in Washington, D.C. for Fourth Annual National Medical Interpreter Certification  Open Forum. Medical Interpreter Lobby Day and Rally on Capitol Hill to Prelude This Years Forum .


• Help The American Red Cross Save Haitian Lives Now! Language Line Services and its thousands of interpreters support the Red Cross in its efforts to help the Haitian people.


• The Haiti Disaster: An Open Letter to Language Line Services Customers. Free Haitian interpretation offered for next month to our customers directly involved in the Haiti relief effort


• Language Line Services' - Cross-Cultural Update for January 2010. Useful Cultural News, Tips and Timely Information

Read more Language Line Services news here >>

Language Line Services, the leader in language interpretation, is seeking to increase its interpreter team in many languages including:

• Chru
• Edo
• Garre
• Kotokoli
• Kpelle
• Mam
• Mixteco
• Trique
• Punu
• Putian
• Sango
• Sinhalese
• Uzbeq

Among other positions, here is a selection of positions for which we are interviewing:

• Project Manager- Lingo Systems Division
• Customer Contract Salesforce.com Administrator
• Senior Language Specialist-Mandarin
• Senior Language Specialist-Spanish
• Microsoft Dynamics Great Plains Financial Systems Administrator

Please apply at: www.languageline.com/careers. Click on "Apply Today" under "Corporate Careers" and follow the directions to add your profile.

EEO/AA Employer

Are you interested in becoming an over-the-phone interpreter?

If you have excellent proficiency in English, with strong listening and comprehension skills as well as good customer service skills, you can become an interpreter for Language Line Services.

Visit www.languageline.com/careers.

View the "How to Become an Interpreter" Video.

Then, click on "Apply Today" under "interpreter Careers" OR "Corporate Careers" and follow the directions.

Here's what one valued client recently said about one of Language Line Services' excellent interpreters:

"...interpreter #6100 for Farsi was fantastic... We had a very difficult client that your interpreter made so easy for me. Thank you..."

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