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Language Line Services - "In Other Words"
December 2009

Greetings!

Welcome to "In Other Words" from Monterey, California -- The Language Capital of the World.

Follow us on Twitter here and here. And the latest from Language Line Services' president Louis Provenzano here.

If you would rather receive our monthly healthcare version of In Other Words, just send a note to healthletter@languageline.com.

Thank you!

In this issue
  • Services for You, Your Staff and Your Customers
  • "How to Understand Basic American Culture -- for Foreign Visitors"
  • New! The Language Line "Mobile Interpreter" for the Apple iPhone
  • Coming Soon! The NEW Language Line Phone
  • December 2009 News, Language and Cultural Items
  • We Are Hiring! Join Language Line Services
  • Thank You For Subscribing!
  • A Thought for the Holiday Season

  • "How to Understand Basic American Culture -- for Foreign Visitors"
    statue of liberty


    Editor's Note: While searching for a language and/or culturally related site for you this month, we came across a page that caught our eye.

    If you're familiar with eHow.com you know that it is a very popular Internet site where every day folks like you and us ask and answer questions about all kinds of topics.

    This brief article is from an anonymous, presumably foreign-born writer explaining how to understand Americans and American culture.

    It is an interesting peek at how at least one "foreigner" sees us. We think you'll enjoy it, particularly our readers in New York City. ;-)

    Excerpts from "How to Understand Basic American Culture -- for Foreign Visitors"

    United States of America is a vast country with a diverse population. The culture of America has been shaped by a variety of forces and by the cultures of a great many countries and regions around the world.

    While America is very diverse, there are still some key traits shared by nearly all Americans. If you follow these tips you should be able to better understand Americans and better enjoy your stay in America.

    • Things You'll Need: 1. Common sense; and 2. An open mind.

    • Personal Space: Americans do not like people that they do not know being too physically close to them.

    • American Friendliness: Americans tend to be very friendly on both a superficial and a genuine level. However, there are some subtleties to interacting with Americans that should be remembered in order to avoid awkward situations.

    • Conversation: Americans love to talk and generally it is OK to talk even to strangers about nearly any subject at any time as long as you are polite. However there are some subjects, like racism, American foreign policy, gun ownership, and religion that are best discussed among friends.

    • Common Courtesy and Social Etiquette: when it comes to most social situations Americans firmly believe in the concept that "all people are created equal". In most social situations Americans believe that no one has the right to special privileges, it's nearly always "first come first served", no exceptions.

    • American Women: The most important thing to remember about American women is that they are equal citizens with men in this country. They are as free as men to live, work, dress, talk, and act as they please.

    • New York City: While nearly all the things described above are true for nearly everywhere else in America, some things are different in New York City, especially regarding people's personal space. As a rule, it's best to treat New York City as a special case, and "do as the Romans do" by simply watching how other people act in a given social situation and imitate them.

    To read the rest of this eHow.com article, "How to Understand Basic American Culture -- for Foreign Visitors", click here >>


    New! The Language Line "Mobile Interpreter" for the Apple iPhone
    Mobile Interpreter iPhone App


    It was bound to happen.

    An Apple iPhone application that allows you to contact an interpreter anywhere your phone has reception.

    Last week Language Line Services introduced its first iPhone application, the Mobile Interpreter.

    If you travel often, or have new friends or business contacts who speak little if any English...

    The Language LineŽ Mobile Interpreter has been designed specifically for you.

    This is the first-ever iPhone application that allows for unlimited, uninterrupted live interpretation assistance, anytime, from anywhere your iPhone has reception.

    Without the hassle of reloading phone company calling cards or signing long-term contracts!


    Ready to be downloaded on Apple iTunes' App Store

    Want to learn more? Visit the Mobile Interpreter's page on our website here and download it.

    Within seconds you'll have access to interpreters in our 10 most requested languages... as well as be able to locate and listen to useful phrases within such travel categories as: conversation, customs & immigration, hotels, medical, money, shopping, transportation and others.

    Here's what market research firm Common Sense Advisory says about the new Language LineŽ Mobile Interpreter:

    "Language Line's new iPhone application is one of the most important innovations in the field of telephone interpreting in recent years. Bringing on-demand interpretation to the hands of more consumers is an important step toward expanding language access. The demand for these services is not going away anytime soon."

    Common Sense Advisory's www.GlobalWatchtower.com

    Once again, here's where you can download "Mobile Interpreter" for your Apple iPhone.

    PS: More languages are on their way and, for those of you with Blackberry Smart Phones, we'll soon have a version of Mobile Interpreter for you as well.


    Coming Soon! The NEW Language Line Phone
    LLPHone Coming Soon


    As a Language Line Services client, you have access to a variety of training tools that help you communicate with your limited English-speaking customers.

    Some we've designed to train your staff on how to access and efficiently work with interpreters.

    Others are designed to let your limited English speaking customers know they are valued and will be served by an interpreter.

    The Language Line Phone is one of the latter group. And perhaps the most versatile.

    Soon we'll have a brand new Language Line Phone for you and your customers. Next month we'll have a picture of the new phone for you to see.

    For now though, we can tell you about its many new features and benefits, including:

    • Improved keypad design for faster interpreter access
    • Duplexing speaker phone
    • Speaker phone volume control
    • Anti-microbial protection
    • Headset ready
    • Individual handset volume controls
    • Anti-theft security tab
    • Improved ergonomics, and
    • Larger visual call notification indicator

    If you are a Language Line Services customer, you can pre-order the new Language Line LL-2100 Phones today by completing the form here >>

    For more information, either contact your Language Line Services representative or...

    Customer Service at 1-800-752-6096 option 2, or CustomerCare@languageline.com.


    December 2009 News, Language and Cultural Items
    Pooch News


    Selected News of the Month

    Read more Language Line Services news here >>


    We Are Hiring! Join Language Line Services
    Smiling Interpreter in Center


    Language Line Services, the leader in language interpretation, is seeking to increase its interpreter team in many languages including:

    • Chru
    • Edo
    • Garre
    • Kotokoli
    • Kpelle
    • Mam
    • Mixteco
    • Trique
    • Punu
    • Putian
    • Sango
    • Sinhalese
    • Uzbeq

    Among other positions, here is a selection of positions for which we are interviewing:

    • Project Manager- Lingo Systems Division
    • Customer Contract Salesforce.com Administrator
    • Senior Language Specialist-Mandarin
    • Senior Language Specialist-Spanish
    • Microsoft Dynamics Great Plains Financial Systems Administrator

    Please apply at: www.languageline.com/careers. Click on "Apply Today" under "Corporate Careers" and follow the directions to add your profile.

    EEO/AA Employer


    Are you interested in becoming an over-the-phone interpreter?

    If you have excellent proficiency in English, with strong listening and comprehension skills as well as good customer service skills, you can become an interpreter for Language Line Services.

    Visit www.languageline.com/careers.

    View the "How to Become an Interpreter" Video.

    Then, click on "Apply Today" under "interpreter Careers" OR "Corporate Careers" and follow the directions.

    Here's what one valued client recently said about one of Language Line Services' excellent interpreters:

    "...interpreter #6100 for Farsi was fantastic... We had a very difficult client that your interpreter made so easy for me. Thank you..."

    Join Us!


    Thank You For Subscribing!


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    A Thought for the Holiday Season
    xmas ornament


    A holiday quote from the poet John Greenleaf Whittier.

    Where you see "Christmas", please insert the holiday of your choice.

    Somehow, not only for Christmas
    But all the long year through,
    The joy that you give to others,
    Is the joy that comes back to you.
    And the more you spend in blessing
    The poor and lonely and sad,
    The more of your heart's possessing
    Returns to you glad.

    Everyone here at Language Lines Services and "In Other Words" wishes you and your family a very happy holiday season and a healthy and prosperous new year.

    Cheers!


    Services for You, Your Staff and Your Customers
    Interp b-w

    Order Your Language LineŽ Phones Here

    Need additional dual-handset Language Line Phones?

    Visit our order page here



    Visit Language Line Services' "News Room"

    For the latest news about our services, programs and partnerships.


    You Can Find Us Here on Twitter!

    Language Line Services and Louis Provenzano. Read Louis' blog here >>


    Language LineŽ Direct Response

    Have us answer your customer calls in any language. No need for you to staff bilingual agents in your call center again.

    Write to LLDirect for details.


    Lingo Systems Expert Localization

    Need your website translated (aka, Localized) into other languages?

    Contact Lingo Systems, powered by Language Line Services.

    Communicate Online in the Languages Your Customers Prefer... Their Own!




    Visit Language Line Services' "News Room"

    For the latest news about our services, programs and partnerships.


    Demo Line

    Would you like to hear a recorded demonstration of Language Interpretation?

    Dial: 1-800-821-0301


    Sign up for the Language LineŽ eBill

    Start receiving your combined electronic invoice and language usage report in Microsoft Excel format

    Dial: 1-800-752-6096 or visit eBill.


    Online "How It Works" Tutorial

    Click here to see how over the phone interpretation works.

    Perfect for your new employees, or “refresher” training for all your staff.


    Share "In Other Words" with your staff or customers!

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