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Language Line Services - "In Other Words"
November 2009

Greetings!

Welcome to "In Other Words" from Monterey, California -- The Language Capital of the World.

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In this issue
  • Services for You, Your Staff and Your Customers
  • Website of the Month: MigrationInformation.org
  • 10 Tips for working with court interpreters
  • PBS: "Careers for Next Decade - Immigration Specialist"
  • November 2009 News, Language and Cultural Items
  • We Are Hiring! Join Language Line Services
  • Thank You For Subscribing!

  • Website of the Month: MigrationInformation.org
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    Each issue we share an organization's website that contains continually updated, highly useful content for all who serve limited English speakers and their respective communities.

    This month our favorite site is the "Migration Information Source", and we're focusing on just one quite useful page entitled: "Frequently Requested Statistics on Immigrants and Immigration in the United States".

    Chock full of information, here are just two lists of questions the page asks and answers, directed specifically to those of us whose careers involve knowing our communities, how they are changing, and how to prepare for those changes.

    Demographic, Educational, and Linguistic Characteristics

    • What share of all immigrants residing in the United States are women?
    • How many immigrants have come to the United States since 2000?
    • How many immigrants are naturalized US citizens?
    • What is the racial composition of immigrants?
    • How many immigrants are of Hispanic origin?
    • How many Hispanics are immigrants?
    • What percentage of the foreign born are limited English proficient (LEP)?
    • Which languages does the US population speak?
    • What percentage of the adult foreign-born population is college educated?

    Children with Immigrant Parents

    • How many children in the United States have immigrant parents?
    • How has the number of children with immigrant parents changed?
    • What are the top five states in terms of the number of children with immigrant parents?
    • What are the top five states when looking at the share of children with immigrant parents in the state's total child population?
    • What are the top five states in terms of the absolute growth of the number of children with immigrant parents?
    • What are the top five states in terms of the percent growth of the number of children with immigrant parents between 1990 and 2000 and between 2000 and 2008?

    "MigrationInformation.org" is one of those sites you want to go back to again and again. With current stats and interesting immigration, language and cultural articles, often written from the ethnic community's point of view, we at "In Other Words" think this will become one of your favorites as well.

    Take a moment and let us know what you think of this site, and how you use this type of information.

    If you know of interesting, useful websites to share with fellow "In Other Words" readers, send them to us.

    If we choose your suggested website, we'll feature you and your own site in a future issue of "In Other Worlds", and you will receive the coveted Language Line Services "Linguinator", your unique slide rule tool for serving limited English speakers.

    So, drop us a note at newsletter@languageline.com!


    10 Tips for working with court interpreters
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    For those of you who subscribed to "In Other Words" through the Language Line Services website, you received a copy of our own "11 Tips for Working with an Interpreter".

    That list of tips, first appearing in our newsletter in 2002, is still the most popular article we've every published! (if you don't have a copy of your own, and you are an "In Other Words" subscriber, just send a note to newsletter@languageline.com and we'll send you a copy).

    A reader of "In Other Words" recently sent us another excellent list of tips... this time on how to work specifically with Court Interpreters.

    Published on The State Bar of Wisconsin's website, here are just five suggested tips you find:

    • Don't ask interpreters to provide 'word-for-word' interpretation.
    • Court interpreters should abide by the Code of Ethics for Court Interpreters.
    • Clarify abbreviations and minimize legal jargon.
    • Be mindful of how you pose questions through an interpreter; and
    • Don't ask interpreters not to interpret something.

    Each tip includes a brief explanation:

    "Don't ask interpreters to provide 'word-for-word' interpretation. Interpreters interpret meanings and concepts. They do not provide word-for-word or literal interpretation, nor do you want them to do so..."

    If you work for any of the court systems or law firms that use Language Line Services' court certified interpreters, this list from The Wisconsin Bar should be of great use.

    By the way, if you are interested in learning what it takes to become a professional court interpreter, may we suggest you take a look at the testing and training of our certification division, Language Line University?


    PBS: "Careers for Next Decade - Immigration Specialist"
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    PBS Nightly Business Report - Portions of Transcripts of Thursday, November 26th program:

    "As anyone who's been in the labor market has learned, getting a job depends largely on being qualified for work in the right field.

    "But if you're unsure what field is right for you, we'll be looking at four unusual careers that are likely to be in demand over the next decade.

    "One of the big trends of the past decade has been a surge in immigration to the United States. That's creating a need for immigration specialists.

    "Of these new jobs, the biggest demand is expected to be for (language interpreters and) translators.

    "Language Line Services is the world's largest provider of translation services. It helps businesses, 911 centers and hospitals communicate with non-English speakers.

    "With almost one in five people in the U.S. speaking a language other than English at home, the company says there is hot demand for translators at its call centers.

    "Senior language specialist Milly Rivera says the company hires candidates fluent in English and a second language, then trains them to handle calls for specific industries.

    "Any interpreter who is going to be interpreting for the banking industry learns finance terminology or for the health industry, they learn medical terminology. We train them on the specific jargon of the industry," said Ms. Rivera.

    To read the compete PBS Nightly Business Report on four very promising careers for the next decade:

    • Asian Business Development Specialist
    • Patient Advocate
    • Immigration Specialist
    • Emergency Planning Managers

    visit this page.


    November 2009 News, Language and Cultural Items
    Pooch News


    Selected News of the Month

    Read more Language Line Services news here >>


    We Are Hiring! Join Language Line Services
    Smiling Interpreter in Center


    Language Line Services, the leader in language interpretation, is seeking to increase its interpreter team in many languages.

    Among other positions, here is a selection of positions for which we are interviewing:

    • Collections Specialist
    • Customer Contract Salesforce.com Administrator
    • Major Account Executive
    • Microsoft Dynamics Great Plains Financial Systems Administrator
    • Payroll Specialist
    • Sales Manager
    • Senior Language Specialist
    • Recruiter-United Kingdom
    • Business Development Manager, Lingo Systems, div. of Language Line Services
    Please apply at: www.languageline.com/careers. Click on "Apply Today" under "Corporate Careers" and follow the directions to add your profile.

    EEO/AA Employer


    We are now hiring experienced, professional face-to-face medical interpreters!

    Our on-site medical interpreters provide consecutive interpretation, have educated native fluency in two languages and are highly skilled in the cultural dynamics of the languages they interpret.

    If you have native fluency in English and another language, at least one year of medical interpreting experience, are trained and/or certified as a medical interpreter and have excellent customer service skills, then apply online at www.LanguageLine.com/careers.


    Are you interested in becoming an over-the-phone interpreter?

    If you have excellent proficiency in English, with strong listening and comprehension skills as well as good customer service skills, you can become an interpreter for Language Line Services.

    Visit www.languageline.com/careers.

    View the "How to Become an Interpreter" Video.

    Then, click on "Apply Today" under "interpreter Careers" OR "Corporate Careers" and follow the directions.

    Here's what one valued client recently said about one of Language Line Services' excellent interpreters:

    "...interpreter #6100 for Farsi was fantastic... We had a very difficult client that your interpreter made so easy for me. Thank you..."

    Join Us!


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    Services for You, Your Staff and Your Customers
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