Tucson Office Opens to Help Local Healthcare Institutions and Government Agencies Meet the Needs of Their Multicultural Constituents

Monterey, CA - (March 23, 2009) Local healthcare institutions and government agencies now have a new option for improving access to quality care and customer service for their multilingual patients and clients thanks to a Tucson, AZ, expansion by leading global provider of language solutions, Language Line Services.

The company, which just opened a new Southwest region headquarter facility in midtown Tucson at 5151 E. Broadway Boulevard, founded the over-the-phone interpreting industry more than 26 years ago.

Today it provides a full array of language solutions consisting of video, telephone and face-to-face interpreting, as well as translation, localization and training/certification services, for thousands of healthcare and government organizations, and nearly 90 percent of the nation's 911 call centers.

Read the rest of this press release here >>

As part of Language Line Services' Tucson expansion, we are conducting a job fair:

Language Line Services is currently recruiting 200 interpreters for Spanish, Native American languages, American Sign Language, and other languages for work-at-home opportunities in the Tucson area.

For more information about career opportunities with Language Line Services, visit www.languageline.com/careers.

The Pew Hispanic Center, a project of the Pew Research Center, released updated statistical profiles of the Latino and foreign-born populations in the U.S.

Derived from the 2007 American Community Survey, these profiles feature downloadable data on detailed characteristics of the Latino and foreign-born populations at the national level.

The Center is simultaneously releasing demographic profiles of the Hispanic and non-Hispanic populations at the state level for 2007.

For more information, visit

• Statistical Portrait of Hispanics in the United States, 2007


• Statistical Portrait of the Foreign-Born Population in the United States, 2007


• State and County Databases

Servicing emergency calls can be very challenging and stressful, even for the most experienced interpreters. Such calls frequently involve life and death situations and frantic callers.

Unfortunately, interpreters of emergency calls most likely never learn the outcome of the situations they interpret for and, because of this, often lack a sense of closure.

Several years ago, Language Line Services established a Peer Support Debriefing Program to help interpreters deal with the stress resulting from handling emergency calls.

This past March 6th-7th, our company sponsored another Critical Incident Stress Management training session.

One of the objectives of the training was to increase the number of "debriefers" serving our interpreters.

Previously the training was offered only to interpreters. However, we have now expanded it to include personnel from other departments that can directly support the interpreter force.

Language Line Services partnered with Kevin Willet, of Public Safety Training Consultants, to deliver the training to 65 global participants. Kevin is an active 911 dispatcher, which makes him an ideal trainer for the debriefers.

Because of Kevin's background, the participants had the added benefit of understanding how to work with emergency response personnel.

The training was coordinated by Aurora Unshelm, Training Manager for her fellow Language Line Services interpreters around the globe.

To learn more about this training and why it is such an integral part of our company's interpreter support, write to Aurora here.

Here in the U.S. we have many words for "Hello".

Hi... Howdy... How-do-you-do...

Yo... What's happening...
Yoo-hoo... etc. etc.

"Hello" is surely the first and most essential word in all languages.

It's the word that enables one human being to converse with another.

Here are some of the more unique phonetic ways our global neighbors say "hello":

• aa (Diola, Senegal)
• beeta (Soninke, Mali, Senegal and Ivory Coast)
• bok (Croatian)
• boozhoo (Ojibwe, USA and Canada)
• daw-daw (Jutlandish, Denmark)
• ella (Awabakal, Australia)
• i ay (Huaorani, Ecuador)
• khaumykhyghyz (Bashkir, Russia)
• nark (Phorhepecha, Mexico
• rozhbash (Kurdi, Iraq and Iran)
• samba (Lega, Congo)
• wali-wali (Limbe, Sierra Leone)
• xawaxan (Toltichi Yokuts, California, USA)
• yoga (Ateso, Uganda)
• yoyo (Kwakiutl, Canada)

But it may not even be a word. In the Gibert Islands of the Pacific, arou pairi describes the process of rubbing noses in greeting.

For the Japanese, bowing is an important part of the process and a sign of respect: ojigi is the act of bowing; eshaku describes a slight bow (of about 15 degrees; kairei, a full bow (of about 45 degrees); while saikeirei is a very low, worshipful type of bow that involves the nose nearly touching the hands.

When one meets someone extremely important, one might even consider pekopeko, bowing one's head repeatedly in a fawning or groveling manner.

______________

Reprinted by permission.

Look for more intriguing words of the world in coming issues from these and other sources:

• "The Meaning of Tingo: And Other Extraordinary Words from Around the World"


• "They Have a Word for It: A Lighthearted Lexicon of Untranslatable Words and Phrases"


• "In Other Words: A Language Lover's Guide to the Most Intriguing Words Around the World"

Language Line Services, the leader in over-the-phone interpretation, is seeking to increase its interpreter team in many languages.

If you have excellent proficiency in English, with strong listening and comprehension skills as well as good customer service skills, you can become an interpreter for Language Line Services.

If you would like to work from home and are proficient in English and a Second Language this job is for you!

We also have corporate positions available to start right away. We are currently seeking a Payroll Manager, an HR OnBoarding Manager, an HR Compliance Manager, an Accounting Manager, a Marketing Intern and a Telecommunications Administrator.

If you are bilingual, or know someone who is, or you are seeking a corporate career, visit www.languageline.com/careers

Thank you!

Selected News of the Month

• Progress toward a National Medical Interpreter Certification Continues with Establishment of Independent Governing Board and Certification Web Site


• Language Line Services Opens Tucson Office to Help Local Healthcare Institutions and Government Agencies Meet the Needs of Their Multicultural Constituents


• The Greater Bay Area Make-A-Wish Foundation Welcomes a New Partner to Help Better Serve Wish Families


• Language Line Services' - Cross-Cultural Update for March 3 to March 16 ~ Useful Cultural News, Tips and Timely Information

Read the rest of Language Line Services news here >>

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