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Greetings!
Welcome to
In Other Words for
healthcare professionals.
Now in its 5th year, this monthly newsletter
from Language
Line Services is being published
from Monterey, California -- The
Language Capital of the World.
New!
Archives of all our past newsletters
here
If you would rather
receive our
monthly general interest version of
In Other
Words, send a note to
newsletter@languageline.com. Thank
you!
| Handy Tools To Serve Limited English Speakers |
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As a Language Line Services
client, you have access to a
variety of training tools that help
you communicate with your limited English
speaking patients.
Some we've designed to train your staff
on how to access and efficiently work
with interpreters. Others are designed to
let your limited English speaking
patients know they are valued and will
be served by an interpreter.
Language Line Services' "Language ID
Card" is one of the latter group. And
perhaps our most popular (pictured above).
The Language ID Card:
- Is a great tool for face-to-face
situations.
- It helps assure limited English speakers
that they will soon be helped.
- It includes instructions in the top 94
most common languages.
- It tells limited English speakers that an
interpreter is available and asks them to
point to their language, and
- Its convenient size fits in personal
organizers.
- Dimensions: 3.5"w x 8.5"h folded.
You'll
find several more useful training and
patient service tools here.
For more information, either
contact your
Language Line Services
representative or...
Customer Service at 1-800-752-6096
option 4, or CustomerCare@languageline.com.
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| Cultural Corner: The Growth of the Karen Languages in the U.S. |
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The Karen people, self-titled Pwa
Ka Nyaw Po, are an ethnic group in Burma and
Thailand.
The Karen make up approximately 7 percent
of the total Burmese population of 47 million
people.
They have fought for independence from
Burma since January 31,1949. Consequently,
January 31 is recognized as Revolutionary Day
amongst the Karen.
As you'll see below, many parts of the
US
have experienced a marked growth of Karen
language speakers.
The following information is provided by
LanguageTrak, a demographics tracking
service of Language Line Services.
The data reflects the languages most
requested by
emergency services, government agencies,
health care facilities and businesses.
Over the past year the U.S. has had a
national increase of162% in the call for
Karen interpreters.
Areas that have seen the largest increase
in the demand for Karen:
- Plant City, Tampa, Zephyrhills, FL --
2600% increase
- Mankato, Rochester, Worthington, MN --
1900% increase
- Lansdale, Levittown, Philadelphia, PA
-- 1800% increase
- Chicago, IL -- 1200% increase
- Fernandina Beach, Jacksonville, Saint
Augustine, FL -- 850% increase
- Ames, Des Moines, Fort Dodge, IA --
700% increase
- Bethel Park, McKeesport, Pittsburgh, PA --
533% increase
- Kennewick, Spokane, Yakima, WA -- 360%
increase
- Atlantic City, Trenton, Willingboro, NJ
-- 350% increase
- Allentown, Reading, West Chester, PA --
300% increase
- Bardstown, Frankfort, Louisville, KY --
271% increase
- Eagan, Red Wing, Saint Paul,
MN -- 259% increase
- Ogden, Provo, Salt Lake City, UT --
250% increase
- Syracuse, Utica, Watertown, NY -- 230%
increase
- Phoenix, AZ -- 225% increase
For more information on the Karen people,
visit
this Wikipedia page.
Click
here for more information about Language Line
Services LanguageTrak demographic
service.
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| Roundtable Discussion Looks at Patient Safety Through the Lens of Language and Culture |
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News Release - October 23, 2008
- "Patient
Safety in Any Language," the first
in a
series of roundtable discussions on language
access in healthcare settings, is now
available via podcast at
www.languageline.com/patientsafety.
This educational forum is a collaboration of
the International Medical Interpreters
Association, The Joint Commission, Grady
Health System of Atlanta, Ga., and Language
LineŽ University, a globally recognized
interpreter training and certification
division of Language Line Services.
The following panelists addressed the issue
of patient safety as seen through the lens of
language and culture with a discussion of the
best practice standards that are enabling
healthcare providers to overcome language and
cultural barriers.
- Dr. Peter Angood, Inaugural
Chief Patient Safety Officer and a Vice
President, The Joint Commission
- Izabel Arocha, President of the
International Medical Interpreters
Association (IMIA)
- Marty Conroy, former Director at
the Division of Acute and Primary Care
Services with the State of New York and
current Senior Manager for Public Sector
Programs for Language Line Services
- Linda Joyce, language access
consultant, professional medical interpreter,
and language proficiency tester
- Louis Provenzano, President and
Chief Operating Officer of Language Line
Services
- Sandra Sanchez, Director of
Multicultural Affairs at Grady Health System
in Atlanta, Georgia
"Patient Safety in Any Language" was a
prelude to the International Medical
Interpreters Association's 2008 International
Conference on Medical Interpreting:
"Addressing Health Care Disparities by
Ensuring Language Access to All".
Read
the rest of this story here
More
about patient safety here
See
more healthcare news at Language Line
Services here<.
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Services For You, Your Staff and Your Patients |
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Order Language Line
Phones
See how easy it is to communicate with your
limited English-speaking patients face-to-face.
Order our newest phones. The "Speak
Pink" Breast Cancer awareness, and the
"Relating
in Red" AIDS awareness dual-handset
phones.
Introducing the Language
Line
HealthPort
Learn
about this new, interactive software for
health care providers. Offers you
immediate, clear, concise, two-way
communication between yourself and your patient.
Read
more here.
Language Line
Video Interpreter
Service
Serve
your deaf and hard of hearing patients at
admitting, pharmacy, and their
bedside... All day, any
day.
Visit
Video Interpreting Services or write to
Video
Interpreter for more information.
Language
Line
Personal Interpreter
Service
Need an
interpreter right now? Set up an account in
minutes. Have an interpreter on the phone
within
seconds!
Have
your credit card ready and click here for your
Personal Interpreter.
Visit Language Line
Services'
"News Room"
For the
latest
news about our services,
programs and partnerships.
Sign up for the
Language
Line eBill
Start receiving your combined
electronic
invoice and
language usage report in Microsoft Excel
format
Dial: 1-800-752-6096 or
visit
eBill.
Online "How It
Works" Tutorial
Click
here to see our online training tutorial.
Perfect for your new employees,
or refresher
training for all your staff.
Demo
Line
Would
you like
to hear a
recorded demonstration of language
interpretation?
Dial: 1-800-821-0301
Share
"In Other
Words"
with
your staff and
patients!
Would
you like to reprint
articles from this newsletter?
For
your website or in
your own newsletters?
Great!
Just
include
this line at the end of each article you
reprint:
Copyright 2006, Language Line
Services, "In
Other
Words".
Monterey,
Language Capital of the
World
Language Line
Services is just one of many major
"language
assets" of California's Monterey
Peninsula.
Learn
more about Monterey's world-renowned
language
community.
Missed An
Issue?
To
read all past issues of "In Other Words" -
both general interest and health care
versions - just click here.
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