Language Line Services Healthcare Newsletter
September 2008

Greetings!

Welcome to In Other Words for healthcare professionals.

Now in its 5th year, this monthly newsletter from Language Line Services is being published from Monterey, California -- The Language Capital of the World.

This issue salutes three diverse "National" months of the year...

  • National Preparedness Month - September
  • National Hispanic Heritage Month - Sept. 15 thru October 15, and
  • National Breast Cancer Awareness Month - October

New! Archives of all our past newsletters here

If you would rather receive our monthly general interest version of In Other Words, send a note to newsletter@languageline.com. Thank you!

In this issue
  • Services For You, Your Staff and Your Patients
  • September was "National Preparedness Month"
  • October is "National Breast Cancer Awareness Month"
  • "Hispanic Heritage Month began on September 15..."
  • Two Steps Closer to National Certification of Medical Interpreters
  • Before you order your Language LineŽ Phones - "Speak Pink"
  • Thanks for Subscribing to "In Other Words"

  • September was "National Preparedness Month"
    Natl preparedness


    September was National Preparedness Month.

    What does that mean for you and your ability to communicate with limited English speakers? Are you ready?

    If you already have our interpreters just a phone call away, your organization is much better prepared than most.

    This year the focus of National Preparedness Month (NPM) is to encourage citizens and organizations to take important preparedness steps:

    Last year, NPM had a record number of more than 1,800 NPM Coalition Members who worked to create a culture of emergency preparedness in the United States.

    NPM invites all of us to read the National Preparedness Month 2007 Journal to learn about some of the events and activities that took place across the country last year.

    NPM hopes your organization will join them in spreading the emergency preparedness message this year - and every year! If you have any questions, contact NPM at Ready@dhs.gov.


    October is "National Breast Cancer Awareness Month"
    breast cancer awareness


    The National Breast Cancer Awareness Month (NBCAM) organization is comprised of several national public service organizations, professional medical associations, and government agencies working in partnership to build breast cancer awareness, share information and provide access to screening services.

    NBCAM and www.nbcam.org are a year-round resource for patients, survivors, caregivers and the general public.

    If you or a loved one wonders about breast cancer, there are many forms of information on NBCAM's website. Here are just a few:

    Please note that the first three of the above links are downloadable documents


    "Hispanic Heritage Month began on September 15..."
    hispHeritage

    ...the anniversary of independence for five Latin American countries - Costa Rica, El Salvador, Guatemala, Honduras, and Nicaragua.

    "In addition, Mexico declared its independence on September 16, and Chile on September 18."

    So begins a wonderful series of articles from "FactMonster.com".
    Read on... you'll enjoy this!

    "The term Hispanic, as defined by the U.S. Census Bureau, refers to Spanish-speaking people in the United States of any race.

    "On the 2000 Census form, people of Spanish/Hispanic/Latino origin could identify themselves as Mexican, Puerto Rican, Cuban, or "other Spanish/Hispanic/Latino." More than 35 million people identified themselves as Hispanic or Latino on the 2000 Census.

    Articles Include...

    • Famous Firsts by Hispanic Americans
    • Hispanic Americans by the Numbers
    • Spanish Loan Words
    • Cesar Chavez
    • Countries of Origin
    • Spanish Accents
    • Hispanics in Congress
    • Where Spanish is Spoken
    • Hispanic Holidays
    • and much more

    Really interesting things to learn, and to pass along. Check it out here.


    Of course the U.S. Census Bureau website
    is a treasure of information about Hispanic heritage.

    "In September 1968, Congress authorized President Lyndon B. Johnson to proclaim National Hispanic Heritage Week, which was observed during the week that included Sept. 15 and Sept. 16.

    "The observance was expanded in 1988 to a month-long celebration (Sept. 15 - Oct. 15).

    "America celebrates the culture and traditions of those who trace their roots to Spain, Mexico and the Spanish-speaking nations of Central America, South America and the Caribbean."

    Read much more here


    Two Steps Closer to National Certification of Medical Interpreters
    Interpreters in a row


    Health Care and Interpreter Experts Convene for First Global Advisory Council Meeting (GAC).

    GAC Members come to Language Capital of the World (Monterey, CA) to draw Charter for Think Tank Aimed at Increasing Availability of Trained, Tested and Certified Medical Interpreters.

    Read the rest of this news release here


    Language LineŽ University Develops International Registry of Certified Medical Interpreters.

    Free online clearing house of medical interpreter qualifications will be an industry milestone and definitive healthcare resource.

    Read the rest of this news release here


    Before you order your Language LineŽ Phones - "Speak Pink"
    abcf


    Before you order your Language LineŽ Phones, we want you to know that you have a choice.

    A choice between our traditional beige dual handset phone and our "Speak Pink" version in support of the American Breast Cancer Foundation. The "Speak Pink" phone operates exactly like our traditional phone, but has the distinctive pink color and ABCF pink ribbon logo to promote cancer awareness.

    Each "Speak Pink" phone is just 25 cents more per month than the traditional dual handset phone. Part of the proceeds is donated to support the American Breast Cancer Foundation.

    Join us in supporting breast cancer awareness for all people, regardless of language or ethnicity. Demonstrate how your health facility cares about breast cancer awareness through communication by displaying the "Speak Pink" phones.

    October is National Breast Cancer Awareness Month though we can communicate in all languages the importance of breast cancer awareness year round.

    Tell us you want to "Speak Pink"!

    Order your special "Speak Pink" Language Line Phones here.

    For more information, see press release "American Breast Cancer Foundation and Language Line Services Team Up To Fight Cancer".


    Thanks for Subscribing to "In Other Words"


    Each month you'll receive our free monthly email newsletter featuring news, tips, interviews, surveys, stats, special offers and other useful information to help you better serve your limited English-speaking patients.

    New! Archives of all our past newsletters here

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    Services For You, Your Staff and Your Patients
    Cert Med Insignia


    Order Language Line Phones

    See how easy it is to communicate with your limited English-speaking patients face-to-face.

    Order our newest phones. The "Speak Pink" Breast Cancer awareness, and the "Relating in Red" AIDS awareness dual-handset phones.


    Introducing the Language Line HealthPort

    Learn about this new, interactive software for health care providers. Offers you immediate, clear, concise, two-way communication between yourself and your patient. Read more here.


    Language Line Video Interpreter Service

    Serve your deaf and hard of hearing patients at admitting, pharmacy, and their bedside... All day, any day.

    Visit Video Interpreting Services or write to Video Interpreter for more information.


    Language Line Personal Interpreter Service

    Need an interpreter right now? Set up an account in minutes. Have an interpreter on the phone within seconds!
    Have your credit card ready and click here for your Personal Interpreter.


    Visit Language Line Services' "News Room"

    For the latest news about our services, programs and partnerships.


    Sign up for the Language Line eBill

    Start receiving your combined electronic invoice and language usage report in Microsoft Excel format

    Dial: 1-800-752-6096 or visit eBill.


    Online "How It Works" Tutorial

    Click here to see our online training tutorial.

    Perfect for your new employees, or refresher training for all your staff.


    Demo Line

    Would you like to hear a recorded demonstration of language interpretation?

    Dial: 1-800-821-0301


    Share "In Other Words" with your staff and customers!

    Would you like to reprint articles from this newsletter?

    For your website or in your own newsletters?

    Great! Just include this line at the end of each article you reprint: Copyright 2006, Language Line Services, "In Other Words".


    Monterey, Language Capital of the World

    Language Line Services is just one of many major "language assets" of California's Monterey Peninsula.

    Learn more about Monterey's world-renowned language community.


    Missed An Issue?

    To read all past issues of "In Other Words" - both general interest and health care versions - just click here.


    Quick Links...

    Language LineŽ HealthPort Exciting Software Solution

    Language LineŽ Personal Interpreter Call Right Now

    Language LineŽ Over-The-Phone Interpretation in Over 170 Languages

    Document Translation: Need a Form, Sign or Brochure Translated?

    Language LineŽ Video Interpreting Service Is Here!

    The Language LineŽ Phone: Dual Handset Phones

    Ask Language LineŽ University To Train Your Bilingual Staff

    Customer Training and Support Tools for You



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