Language Line Services Healthcare Newsletter
July 2008

Greetings!

Welcome to In Other Words for healthcare professionals.

Now in its 5th year, this monthly newsletter from Language Line Services is being published from Monterey, California -- The Language Capital of the World.

New! Archives of all our past newsletters here

If you would rather receive our monthly general interest version of In Other Words, send a note to newsletter@languageline.com. Thank you!

In this issue
  • Services For You, Your Staff and Your Patients
  • Survey for Pharmacy Services -- Deadline August 1st
  • A Second Survey -- Cross Cultural Health Care Program
  • Orange County (CA) social services reach out to Vietnamese community
  • NIH Summit on Eliminating Health Disparities
  • Going to the IMIA conference in Boston on October 10th to 12th?
  • Thanks for Subscribing to "In Other Words"

  • Survey for Pharmacy Services -- Deadline August 1st
    survey 2


    Survey for Pharmacy Services and Resources Available to Help Meet the Needs of LEP Patients.

    If you are a pharmacist, pharmacy technician, or work in a pharmacy setting, you are invited to participate in an important research project sponsored by the American Association of Colleges of Pharmacy (AACP) http://www.aacp.org and the National Alliance of State Pharmacy Associations (NASPA) http://www.naspa.us with funding from the National Health Law Program (NHeLP) http://www.healthlaw.org

    This survey is collecting data from pharmacists, pharmacy technicians, and others who work in pharmacy settings regarding educational materials and programs designed to help meet the needs of limited English proficient (LEP) patients.

    This study is being conducted by Priti N. Patel, PharmD, BCPS and Emily M. Ambizas, PharmD of the Department of Clinical Pharmacy Practice at St. John's University College of Pharmacy and Allied Health Professions.

    The deadline to complete the online survey is Friday, August 1, 2008.

    To complete the survey, please click on the following link: https://www.surveymonkey.com/s.aspx?sm=_2bvI8zyHqGfcTMpfIcxc3UA_3d_3d


    A Second Survey -- Cross Cultural Health Care Program
    cchcp


    Are you involved in the planning, purchase, or delivery of cultural competence training?

    The Cross Cultural Health Care Program (http://www.xculture.org/Publications.php ) is asking for input from health care organizations that deliver or purchase cultural competence training for their staff.

    Please click the link below to take the short online survey. https://catalysttools.washington.edu/webq/survey/anneh3/57138

    Please note that respondent information will be kept confidential, responses will be de-identified, and results will be utilized to inform the discussions to be held on this topic at the Quality Health Care for Culturally Diverse Populations conference in September 2008.

    Survey authors: Julia Puebla Fortier, Director, Resources for Cross Cultural Health Care and Anne Turner, Research Librarian, The Cross Cultural Health Care Program


    Orange County (CA) social services reach out to Vietnamese community
    los angeles times



    Groups are finding culturally sensitive ways to give healthcare advice to clients with different values and traditions.

    By My-thuan Tran, Los Angeles Times

    When Planned Parenthood representatives began handing out free condoms during an initial information session with recent Vietnamese immigrants in Orange County last year, a hush fell over the room.

    Those who took one quietly whispered, in Vietnamese, that they were for friends. Some called the representative the "candy lady." And the word "condoms" itself seemed embarrassing, so they called the handouts "raincoats."

    It was a lesson in how easily the American style of teaching things like safe sex and healthful eating can run roughshod over cultural sensibilities.

    From that first meeting, officials from Planned Parenthood in Orange and San Bernardino counties decided that "we don't want to necessarily blast them with the word 'condoms,' " said spokeswoman Stephanie Kight.

    "In the Mission Viejo High School, we might say something like, 'Free condoms!' but we might want to find a more nuanced way to talk about it in the Vietnamese community."

    Read the rest of this Los Angeles Times story here


    NIH Summit on Eliminating Health Disparities
    Nat'l Institutes of Health


    Save The Date and Call For Abstracts Due August 15th

    NIH Summit on The Science of Eliminating Health Disparities
    December 16-18, 2008
    Gaylord National Resort and Convention Center National Harbor, Maryland

    Join the NIH Institutes, Centers, Offices, and their many partners engaged in research on minority health and health disparities to:

    • Highlight the research progress of the NIH on health issues among racial/ethnic minority and medically underserved populations
    • Increase awareness and understanding of disparities in health
    • Showcase best-practice models in research, capacity-building, outreach, and integrated strategies to eliminate health disparities
    • Identify strengths and gaps in health disparities research
    • Network and dialogue with the nationšs leading experts on minority health and health disparities

    The call for abstracts is available at http://www.blsmeetings.net/2008healthdisparitiessummit/abstracts.cfm

    A pre-Summit NIH grant writing workshop is scheduled for December 15: http://www.blsmeetings.net/2008healthdisparitiessummit/NIH.pdf


    Going to the IMIA conference in Boston on October 10th to 12th?
    IMIA International Med Interpreters


    Language LineŽ University is offering IMIA conference members and attendees interpreter testing.

    The educational division of Language Line Services, the largest provider of over-the-phone interpreting, offers you the following tests:

    • Language Proficiency Test
    • English Proficiency Test
    • Interpreter Skills Test
    • Medical Certification Test

    Pre-Register and take your test at the conference.

    When you pre-register, you may schedule a test time during conference hours.

    Testing availability at the conference is limited, however, so sign up today.

    Or take tests after the conference in the convenience of your own home (tests are all conducted over the phone).

    Either way, visit Language Line Services' conference booth where you can see a brief sample of each of our tests or obtain additional information about our interpreter tests and training.

    See Descriptions of Our Tests and Training here

    Register for the Conference here


    Thanks for Subscribing to "In Other Words"


    Each month you'll receive our free monthly email newsletter featuring news, tips, interviews, surveys, stats, special offers and other useful information to help you better serve your limited English-speaking patients.

    New! Archives of all our past newsletters here

    If you enjoyed this issue, share it with your colleagues and friends. Just ask them to send us a subscription request to healthletter@languageline.com or visit our website.

    Your information will never be shared with anyone, ever! See our Privacy Policy here.


    Services For You, Your Staff and Your Patients
    Cert Med Insignia


    Order Language Line Phones

    See how easy it is to communicate with your limited English-speaking patients face-to-face.

    Order our newest phone. The "Relating in Red" AIDS awareness dual-handset phone (see article lower left)


    Introducing the Language Line HealthPort

    Learn about this new, interactive software for health care providers. Offers you immediate, clear, concise, two-way communication between yourself and your patient. Read more here.


    Language Line Video Interpreter Service

    Serve your deaf and hard of hearing patients at admitting, pharmacy, and their bedside... All day, any day.

    Visit Video Interpreting Services or write to Video Interpreter for more information.


    Language Line Personal Interpreter Service

    Need an interpreter right now? Set up an account in minutes. Have an interpreter on the phone within seconds!
    Have your credit card ready and click here for your Personal Interpreter.


    Visit Language Line Services' "News Room"

    For the latest news about our services, programs and partnerships.


    Sign up for the Language Line eBill

    Start receiving your combined electronic invoice and language usage report in Microsoft Excel format

    Dial: 1-800-752-6096 or visit eBill.


    Online "How It Works" Tutorial

    Click here to see our online training tutorial.

    Perfect for your new employees, or refresher training for all your staff.


    Demo Line

    Would you like to hear a recorded demonstration of language interpretation?

    Dial: 1-800-821-0301


    Share "In Other Words" with your staff and customers!

    Would you like to reprint articles from this newsletter?

    For your website or in your own newsletters?

    Great! Just include this line at the end of each article you reprint: Copyright 2006, Language Line Services, "In Other Words".


    Monterey, Language Capital of the World

    Language Line Services is just one of many major "language assets" of California's Monterey Peninsula.

    Learn more about Monterey's world-renowned language community.


    Missed An Issue?

    To read all past issues of "In Other Words" - both general interest and health care versions - just click here.


    Quick Links...

    Language LineŽ HealthPort Exciting Software Solution

    Language LineŽ Personal Interpreter Call Right Now

    Language LineŽ Over-The-Phone Interpretation in Over 170 Languages

    Document Translation: Need a Form, Sign or Brochure Translated?

    Language LineŽ Video Interpreting Service Is Here!

    The Language LineŽ Phone: Dual Handset Phones

    Ask Language LineŽ University To Train Your Bilingual Staff

    Customer Training and Support Tools for You



    Email Marketing by