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Greetings!
Welcome to "In Other Words" from
Monterey, California -- The Language
Capital
of the World.
If you would rather
receive our
monthly healthcare version of In Other
Words, just send a note to
healthletter@languageline.com.
Thank
you!
| Yearly Roundup of Cultural Studies for Working with Limited English Speakers |
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This year "In Other
Words" reported on numerous studies involving
cultural competence.
For those who are new subscribers to "In
Other Words" or who may have missed an issue,
following are eight reports you won't want
to miss.
Do you know of additional cultural
research your fellow readers would
find interesting? Let us
know at newsletter@languageline.
com.
Thank you!
American
Community Reports: Hispanics,
Blacks, and Asians
These reports present portraits of
racial and ethnic
population groups in the United States
based on data from the 2004 American
Community Survey, and published earlier this
year.
The American Community - Hispanics:
2004
http://www.censu
s.gov/prod/2007pubs/acs-03.pdf
The American Community - Blacks: 2004
http://www.censu
s.gov/prod/2007pubs/acs-04.pdf
The American Community - Asians: 2004
http://www.censu
s.gov/prod/2007pubs/acs-05.pdf
The
Changing
Face of Rural
America
Population dynamics are changing the
profile of rural areas. An influx of
retirees and
ethnic populations brings both challenges and
benefits to small-town America.
An article from the United States
Department of Agriculture, Economic Research
Service.
http://www.ers.usda.gov/AmberWaves/April07/Features/Population.htm
A Second Article: "Rural Hispanics At A
Glance"
http://www.ers.usda.
gov/publications/eib8/
New
Study:
Hispanic Rage About Customer
Service
Are your Spanish-speaking customers happy
with your service? How do you know? Study
proves there's a big difference between how
English- and Spanish-speaking customers respond
to poor service.
For an 8-page summary of this study
conceived and sponsored by Language Line
Services
and conducted by Customer Care Measurement &
Consulting Group, go to http://languageline.com/page/sprage
and
complete the simple form.
New Research
Findings: English Usage
Among
Hispanics in the United States
Nearly all Hispanic adults born in the
United States of immigrant parents report
they
are fluent in English. By contrast, only a
small minority of their parents describe
themselves as skilled English speakers.
Here are complete findings of the Pew
Hispanic Center's "English Usage Among
Hispanics in
the United States"
http://pewresearch.org/pubs/644/english-language-usage-hispanics
If your friends and
colleagues
would appreciate this quality of cultural
coverage, send them here to subscribe http://www.languag
eline.com/page/newsletter/
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| New Year's Resolutions - Best of "ZenHabits" |
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If you're planning on making
resolutions for the coming year, we have a
great resource for you.
It's been an amazing year at one of our
favorite new websites/blogs, Zen Habits.
From starting out with only two readers
(the author's wife and his mom) in January
2007 to today, where Zen
Habits has more than 26,000
subscribers
and is #56
of the Top 100 blogs.
If you're planning to make
changes in how you work, play or live,
there's something here for you in thoughtful
and easy-to-follow lists.
Take a look and let us know what
you think. What are some of the best tips
and lists you've found on Zen Habits?
And, Happy New Year from Language
Line Services!
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| Two Free Online Webinar Demonstrations of The Language LineŽ HealthPort |
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Free Online Webinar
Demonstrations of
The Language LineŽ HealthPort
by Charles Lee, M.D.
Attention: Patient Care and Patient Relations
Professionals; interested in
ensuring your facilities comply with state
mandates while improving the quality of care
by overcoming language and cultural barriers.
Join us for a live, online
Web-based demonstration of the Language LineŽ
HealthPort system
This
online seminar
includes:
- A presentation by, Charles Lee, MD,
Founder & President Polyglot Systems Inc.;
- Scenarios of how the system can increase
efficiency and reduce costs during patient
registration;
- Accessing valuable cultural information
regarding traditions, religion, dietary
restrictions, medicinal practices, spiritual
and cultural issues toward death; and,
- How to communicate verbally and print
in-language discharge, follow up treatment
and medication information for limited
English proficient patients.
Two
Dates
Available
Wednesday,
January 9th,
12:00 noon EST
or
Friday, January 11th,
1:30
pm EST.
Space is limited to just 25
participants per date, so please register no
later than Wednesday, January 2nd by writing to
healthletter@languageline.
com
and indicate in your message what day you
wish to attend.
Sponsored by Language
Line Healthcare Services
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| Language LineŽ Rx Packaged Interpretation |
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News
Release! Giant
Food and Stop &
Shop partner with Language Line
Services to provide Language Solutions to
Better Serve Pharmacy Patients
Monterey, CA - (December 13, 2007) -
Language Line Services, the world's leading
provider of language services, today
announced the addition of the Giant Food and
Stop & Shop pharmacies to it's growing roster
of Language LineŽ Rx clients.
Language Line Services launched Language
LineŽ Rx, a suite of pharmacy-specific
interpretation solutions, in 2006 to
serve the rapidly growing number of U.S.
residents who need language support when
using retail pharmacy services.
Read
more here
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| Thank You For Subscribing to In Other Words |
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tips,
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and
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Services for You, Your Staff and Your Customers |
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Visit Language Line Services'
"News Room"
For the latest
news about our services,
programs and partnerships.
Monterey,
Language Capital of the
World
Language Line
Services is just one of many major
"language
assets" of California's Monterey
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Learn
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language
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