Language Line Services Healthcare Newsletter
August 2007

Greetings!

Welcome to In Other Words for healthcare professionals.

If you would rather receive our monthly general interest version of In Other Words, send a note to newsletter@languageline.com. Thank you!

In this issue
  • Services for You, Your Staff and Your Patients
  • Attention Interpreters - Apply Here!
  • How Effective Are Your In-House Interpreters?
  • 11th Annual International Medical Interpreters Assn. Conference
  • Thanks for Subscribing to "In Other Words"

  • Attention Interpreters - Apply Here!
    Interpreter 1

    Are you a professional interpreter or ready to make over-the-phone interpretation your career?

    Are you also fluent in one of these languages or others?

    Burmese, Cantonese, Greek, Indonesian, Korean, Mandarin, Marshallese, Portuguese, Russian, Spanish, Tibetan or Vietnamese.

    Then you should know that Language Line Services is hiring!

    The growing needs of government organizations and businesses serving our country's population of limited English speakers has prompted Language Line Services to launch a large scale recruitment effort.

    Language Line Services has announced plans to double its global interpreter workforce over the next two years to keep up with the exploding demand for its services. Currently, the company employs approximately 3,000 professional interpreters worldwide.

    The majority of Language Line Services' interpreter employment opportunities in the United States are for work-from-home positions.

    Language Line Services provides an extensive orientation program accompanied by ongoing training and mentoring in interpreting for professional fields such as banking, medical, technical interpreting for its employees.

    Since its inception, Language Line Services has given its employed interpreters the ability to work from a professional home environmentand the results have been very successful.

    Louis Provenzano, Language Line Services' President and Chief Operating Officer, noted that: "This is an extremely exciting time in our company's history. We look forward to welcoming a new class of interpreters to the Language Line Services' family."

    For more information about Language Line Services' career opportunities, please visit www.languageline.com/careers...

    Or call (800) 532-4441.

    PS: If you are an interpreter -- or you hire interpreters and need to ensure they are proficient in the language they will interpret for -- read the article in this issue of In Other Words about Language Line University.

    It's the best solution for interpreter testing and training... featuring Certified Medical Interpretation!


    How Effective Are Your In-House Interpreters?
    LL University


    Testing and Training Your Bilingual Staff to Be Better Interpreters

    Do you have in-house interpreters? Bilingual call center agents? Face-to-face healthcare interpreters?

    Do you ever wonder if they are as good at language interpretation as you originally thought they were?

    How do you know? How can you find out for sure?

    Today, more than ever, these are questions you should be asking yourself.

    Your organization's risk managers have to know that the way your interpreters serve limited English-proficient customers complies with a growing number of governmental and industry standards...

    And, just as importantly, does not expose your organization to potential lawsuits!

    That's why you should know about Language Line University.

    Our professional interpretation instructors will help your in-house interpretation staff be the best they can be by...

    • Screening new interpreters through testing to facilitate the hiring process
    • Assessing the proficiency of any organization's existing bilingual staff or other interested bilingual speakers, and bilingual employees, and
    • Evaluating staff or freelance interpreters' knowledge of professional ethics, interpreting protocols, and industry terminology

    Get the best testing and training for your investment...

    • All Language Line University programs are conducted over the phone, eliminating additional travel and accommodation costs for your interpreters and testing administrators
    • You may schedule your interpreters for testing or training at any time from any location, reducing downtime and saving operating costs for your organization
    • On-site delivery is another available option

    Organizations that use Language Line University enjoy substantial cost savings compared with alternative testing and training methods.

    To learn more, call 877.351.6636 or email to LLU@languageline.com

    Interested in seeing the tests and training we offer?

    Ready to order testing and/or training modules?


    11th Annual International Medical Interpreters Assn. Conference
    IMIA International Med Interpreters


    Registration is OPEN!


    The 2007 Theme: Pioneering Healthy Alliances - How can medical interpreters promote healthy relationships, partnerships and collaborations to advance their profession and language access?

    In each presentation, plenary session, workshops and working group sessions, we are hoping that this theme shines through as this is the time for attaining strength in the industry through unity.

    Join leading healthcare interpreters in Boston, Massachusetts on October 5-7 as they convene for the 11th Annual International Medical Interpreters Association Conference at the Sheraton Boston, located in the heart of Boston's historic Back Bay.

    What can you expect from the IMIA Annual Conference?

    • 48 Educational Workshops
    • Keynote speaker: Dr. Koh
    • National Certification Forum
    • Expert Panel on Remote Interpreter Education
    • Medical Interpreter Job Fair NEW!
    • Interpreter of the Year Award
    • Trainers Circle Activity NEW!
    • Medical Interpreter IMIA CEUs NEW!!!
    • Corporate Member Meeting NEW!
    • and much more!

    Medical interpreting is a fast changing field and this conference is a must if you want to be abreast of the latest changes in policies, practices and developments in the field.

    For more information, contact the 2007 Conference Committee at IMIAconferencecommittee@gmail.com, or visit http://mmia.org/conferences/default.asp.


    Thanks for Subscribing to "In Other Words"


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    Services for You, Your Staff and Your Patients
    Cert Med Insignia

    Introducing the Language Line HealthPort

    Learn about this new, interactive software for health care providers. Offers you immediate, clear, concise, two-way communication between yourself and your patient. Read more here.


    Order Language Line Phones

    See how easy it is to communicate with your limited English-speaking patients face-to-face.


    Language Line Video Interpreter Service

    Serve your deaf and hard of hearing patients at admitting, pharmacy, and their bedside... All day, any day.

    Visit Video Interpreting Services or write to Video Interpreter for more information.


    Language Line Personal Interpreter Service

    Need an interpreter right now? Set up an account in minutes. Have an interpreter on the phone within seconds!
    Have your credit card ready and click here for your Personal Interpreter.


    Visit Language Line Services' "News Room"

    For the latest news about our services, programs and partnerships.


    Sign up for the Language Line eBill

    Start receiving your combined electronic invoice and language usage report in Microsoft Excel format

    Dial: 1-800-752-6096 or visit eBill.


    Online "How It Works" Tutorial

    Click here to see our online training tutorial.

    Perfect for your new employees, or refresher training for all your staff.


    Demo Line

    Would you like to hear a recorded demonstration of language interpretation?

    Dial: 1-800-821-0301


    Share "In Other Words" with your staff and customers!

    Would you like to reprint articles from this newsletter?

    For your website or in your own newsletters?

    Great! Just include this line at the end of each article you reprint: Copyright 2006, Language Line Services, "In Other Words".

    Quick Links...

    Language LineŽ HealthPort Exciting Software Solution

    Language LineŽ Personal Interpreter Call Right Now

    Language LineŽ Over-The-Phone Interpretation in Over 150 Languages

    Document Translation: Need a Form, Sign or Brochure Translated?

    Language LineŽ Video Interpreting Service Is Here!

    The Language LineŽ Phone: Dual Handset Phones

    Ask Language LineŽ University To Train Your Bilingual Staff

    Customer Training and Support Tools for You



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