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Language Line Services Newsletter Over 8,000 Monthly Subscribers
January 2007

Greetings!

Welcome to the January 2007 issue of "In Other Words".

If you would rather receive our monthly healthcare version of In Other Words, just send a note to healthletter@languageline.com.

Thank you!

In this issue
  • Services for You, Your Staff and Your Customers
  • Lunar New Year Across Asia
  • American Community Reports: Hispanics, Blacks, and Asians
  • Face-to-Face Phone Solutions
  • Thank You For Subscribing to In Other Words

  • Lunar New Year Across Asia
    year of pig

    Though many of us might think of the Lunar New Year as being a Chinese celebration, in fact many Asian countries - and U.S. immigrants from those countries - celebrate the new year.

    The following articles were produced by Channel A - an Asian American web magazine that no longer is publishing.

    These articles were written between 1996 and 1998 for the Lunar New Year celebration.

    We think you will find them very entertaining and helpful as you work with limited English proficient customers and employees from China, Japan, Korea, Vietnam, India, Singapore, Cambodia, Thailand and other fascinating places and cultures.


    American Community Reports: Hispanics, Blacks, and Asians
    american community

    These three American Community reports present a portrait of racial and ethnic population groups in the United States based on data from the 2004 American Community Survey.

    Each report provides information on a number of characteristics (e.g., education, household type, income, commuting, etc.). Data are presented in tables, figures, and maps.

    In addition, the Asian and Hispanic reports present data for selected detailed groups (Asian Indian, Chinese, Filipino, Japanese, Korean, and Vietnamese for Asians; Guatemalans, Hondurans, Salvadorans, Colombians, Ecuadorians, and Peruvians for Hispanics).

    Two additional reports on the Native Hawaiian and Other Pacific Islander population and the American Indian and Alaska Native population will be released later this year.

    See the reports here:

    The American Community ? Hispanics: 2004

    The American Community ? Blacks: 2004

    The American Community ? Asians: 2004

    Have comments regarding this article? Share them with your fellow readers by writing to newsletter@languageline.com.

    Contributed by the Kansas Rural Health Information Service (KRHIS).


    Face-to-Face Phone Solutions
    pink phone


    You probably already heard about of The Language LineŽ Phone.

    Thousands of our clients swear by this dual handset, pre-programmed with your account info telephone.

    Here's why... The addition of the second handset provides:

    • Better hygiene - Both parties have a personal handset, safeguarding against contagions that can be spread through a single handset.
    • Security - Sensitive medical information can be shared confidentially, without using a speakerphone.
    • Simplicity - Your access number to Language Line Services is already programmed into the phone, making it easier than ever to reach your interpreter. No special user training is needed.
    • Speed - Without having to pass a phone back and forth between patient and healthcare professional, efficiency and patient care improves!
    • Convenience - Direct dial buttons provide a quick and easy connection to a professional interpreter.

    If you're already a client of Language Line Services, and you find yourself scurrying for language help when a limited English speaking customer comes to your business, consider the Language Line Phone.

    The phones themselves are free of charge to you. A modest, $3.00 per phone, per month maintenance fee ensures each one is preprogrammed with our toll- free number and your unique client identification.

    So, just press a single button, request a language, and you're connected with a courteous, professional interpreter within seconds.

    The maintenance fee ensures any necessary replacements and maintenance. It also guarantees you receive all future upgrades without an increase in fee.

    Order as many phones as you need just by completing the form here.

    As a current Language Line Services customer, just call your representative to learn more about our face-to- face interpretation solutions.

    If you're not already a customer, contact us at newsletter@languageline.com or complete the brief form here and we'll get right back to you.

    And, by the way, if defeating breast cancer is one of your passions, see our ?Speak Pink? phone (pictured). With all the features of our traditional phones, and a distinctive pink color and pink ribbon logo. Monthly fee is just $0.25 more than our regular phones. Proceeds support the American Breast Cancer Foundation.


    Thank You For Subscribing to In Other Words


    Each month you'll receive our free monthly email newsletter featuring news, tips, interviews, surveys, stats, special offers and other useful information to help you better serve your limited English-speaking customers.

    If you have a story idea, drop us a note at newsletter@languageline.com.

    Also, if you enjoyed this issue, share it with your colleagues and friends. Just ask them to send us a subscription request to newsletter@languageline.com or visit our website.

    Your information will never be shared with anyone, ever! See our Privacy Policy here.


    Services for You, Your Staff and Your Customers
    Close up of Lady Interp

    Visit Language Line Services' "News Room"

    For the latest news about our services, programs and partnerships.


    New! Pimsleur Practice Partners

    Powered by Language Line Services. Learning a new language? Want to practice with a professional language interpreter? Set up an account here now.


    Language Line Personal Interpreter Service On the Web

    Need an interpreter right now? Set up an account in minutes. Have an interpreter on the phone within seconds!
    Have your credit card ready and click here for your Personal Interpreter.


    Language Line Direct Response

    Have us answer your patient calls in any language. No need for you to staff bilingual agents in your call center again.

    Write to LLDirect for details.


    Language Line Video Interpreter Service

    Serve your deaf and hard of hearing customers all day, any day.

    Write to Video@LanguageLine.com
    for more information.


    Demo Line

    Would you like to hear a recorded demonstration of Language Interpretation?

    Dial: 1-800-821-0301


    Sign up for the Language Line? eBill

    Start receiving your combined electronic invoice and language usage report in Microsoft Excel format

    Dial: 1-800-752-6096 or visit eBill.


    Online "How It Works" Tutorial

    Click here to see how over the phone interpretation works.

    Perfect for your new employees, or “refresher” training for all your staff.


    Share In Other Words with your staff or customers!

    Would you like to reprint articles from this newsletter? For your website or in your own newsletters?

    Great! Just include this line at the end of each article you reprint: Copyright 2006, Language Line Services, "In Other Words" and please link that line to Newsletter.


    Quick Links...

    New!! Language Line Personal Interpreter Call Right Now

    Language Line Over-The-Phone Interpretation in 161 Languages

    Hire Language Line University to Train Your Bilingual Staff

    Document Translation: Need a Form, Sign or Brochure Translated?

    Order Your Language Line Phones Here



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