Six skills to support improvements:
1) Supporting change with data: What is meant by the term data? How can we use data to guide actions for improvement?
2) Developing a change: Where do ideas for change come from? What should we consider when trying to develop change aimed at a long-term positive impact?
3) Testing a change: Why should we test a change? Can we increase the possibility a change will result in improvement?
4) Implementing a change: What is the difference between implementing a change and testing a change? What can we do to sustain the positive impact of a change?
5) Spreading improvements: How can we get wider impact from successful change? How do we attract others to make the change?
6) The human side of change: How will the change affect people? How do we obtain the cooperation necessary to make and sustain improvements?
Langley, Gerald J.; Moen, Ronald D.; Nolan, Kevin M.; Nolan, Thomas W.; Norman, Clifford L.; Provost, Lloyd P. (2009-06- 03). The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (JOSSEY-BASS BUSINESS & MANAGEMENT SERIES)
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