Including Families...
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We've just concluded our second round of Learning Sessions for EHM Nursery and NCCC. The efforts being made at multiple centers across the state to achieve our goal of increasing EHM use by 50% are impressive. It is a privilege to be part of this group.
We did spend portions of all learning sessions discussing the role of family members in the EHM initiative. PQCNC has always considered families and patients to be a critical part of our mission to make North Carolina the best place to be born. We have, perhaps more than any other collaborative, been committed to including patients and families in this process for several reasons. It certainly is our duty to partner with the people we provide care to. It is also important to receive the input of those we serve as organizations. PQCNC, however, sees partnerships with families as providing unique insights and opportunities to truly improve the care we provide. Not only is it the right thing to do...to include patients and families as partners...it is the smart thing to do. We as care providers, even though we are patients and family members of patients ourselves, have a perspective on healthcare that is colored by our role as providers. The insight of families and patients, if we allow it, can offer us a unique view of the care we provide.
We look forward to hearing from teams regarding the ways they have incorporated the patient and family perspective in their work to increase EHM use.
--Marty
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Families and The Power of Language
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 Joanna F. Celenza, March of Dimes/CHaD ICN Family Support Specialist in the Intensive Care Nursery at Children's Hospital at Dartmouth co-led a session at NICQ7 in Dallas on The Power of Language:
"We discussed how to understand more about the experience of family presence/participation and how families feel during their NICU stay. We then explored the power of language that we use with families and about families and how this might impact their experience of care. One example is how we refer to families as active participants in the care and decision-making of their infant and not "visitors". Words like "let", "allow", "prohibit" might be improved by exploring more supportive options such as "welcome", "invite", "partner", etc. The session was interactive and provided an opportunity for brainstorming certain words and terms that can give families a very different meaning than intended."
Click here to access the list she compiled of the responses and suggestions for alternative language.
Are there any additional words/phrases that you don't see on the list? Email Joanna with your suggestions at Joanna.F.Celenza@Hitchcock.org |
| Resource: Participatory Improvement |
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Click here to view Participatory Improvement: How Patient- and Family-Centered care is Changing the way we Design, Implement and Evaluate Healthcare Quality Projects and Research, a program presented by NC TraCS Institute-Child Health Core (please be patient as it is slow to load).
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Data Entry: 3 digit number is key!
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Please be sure you are using a 3 digit number for your facility code. If you are using a two digit number please contact to get the correct number for your facility - thanks!
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Web Updates
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We'd like to update the web to report the strategies, techniques, and changes you've employed over the last two months to help reach your goals - with the intent of highlighting those changes that have had the most impact. Please email me and let me know what you think we ought to feature...
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| Contact |
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Keith M. Cochran
PQCNC Debrouillard
keith_cochran@unc.edu
919.966.8182
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