CAP's Risk Management Institute©
For Medical Office Staff
The Cooperative of American Physicians, Inc. is pleased to announce the launch of its new online risk management education program created especially for medical office staff.
"We recognize that physicians rely heavily on their office staff to manage many important functions in our members' offices," said Waldene Drake, vice president, Risk Management & Patient Safety. "Experience has demonstrated that they also have a significant influence over both patient safety and patient satisfaction. This is why we created the Risk Management Institute
©."
The six training sessions included in the Risk Management Institute
© address the questions most frequently asked by callers to our member hotline. The 20-25 minute sessions that comprise the Risk Management Institute
© contain California-specific curriculum, and address the following topics:
Session 1 -- Informed Consent
Session 2 -- Medication Management
Session 3 -- Effective Office Communication
Session 4 -- Patient Education
Session 5 -- Tracking and Recall
Session 6 -- Medical Record Management
The entire program is available to CAP members' office staff through the CAP website. The only requirement is that your office manager/representative first registers each person on your staff who will access the training.
In conjunction with the launch of the Risk Management Institute
©, CAP announces
an attractive incentive program to encourage practices in their patient safety and patient satisfaction efforts. Upon completion of a package of three risk management tools within six months CAP will award each of the registered participants - physicians and staff - with $100 gift checks. Those three tools are - The Patient Satisfaction Survey, an on-site Practice Risk Assessment Survey, and the Risk Management Institute
©.
To register your practice's employees or enroll in the CAP Incentive program, please call 800-252-7706 and ask for extension 8502.
Please Note -- The minimum hardware and software required to view the sessions is as follows: A PC or Apple computer, speakers, soundcard, 255 MB RAM, and Flash plugin. A high speed Internet connection is recommended.
The original material for the Risk Management Institute
© was developed and produced by CAP Risk Management & Patient Safety.
Authored by
Waldene Drake, RN, MBA
Vice President, Risk Management & Patient Safety If you have questions about this article, please use the "Contact Us" button to the left.
