Hello, friends!
I hope your New Year is off to a great start. For me, I have some good news and bad news. First the bad news. Last Tuesday, my beloved Yellow Labrador, Taylor, passed away. She lived a long, happy life but I miss her terribly. It's going to take quite a long time to get used to not having her around. To read the tribute I wrote, In Memory of Taylor Gleason-Whitmore, click here.
The good news is that I am more than halfway finished with my book! It's due to the publisher on February 28. Please don't be surprised if you don't hear from me for a while because I'll be busy writing. If you want to follow my book writing progress, please subscribe to my blog.
I am very excited that my book will be published this coming November! Although I cover a lot of contemporary etiquette topics, I also share more personal stories about myself and my family. It's going to be a great book (If I do say so myself!) I'll let you know when you can pre-order your copy.
Lastly, if you have any desire to start your own or market your own etiquette and image consulting business, please don't forget to register for my upcoming Etiquette & Image Consultants' Retreat on March 11-12. The deadline to register is February 28. Yikes...the same day my manuscript is due!
Stay happy, healthy, and know that you are appreciated!

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How to respond to rude questions
(Pittsburgh Tribune-Review) Joe Lutz, who suffered a spinal-cord injury nine years ago, has risen above medical predictions and learned to walk again, though he must use two canes. Some people have the nerve to point it out, and ask why.
And Lutz has a standard comeback: He tells them the blunt truth. That usually shuts them up.
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Whatever happened to casual days at work?
(msnbc.com) Several weeks ago, a 43-page dress and grooming code at Swiss bank UBS was leaked to the media, filled with rules including everything from touching up hair dye jobs to the quality of an employee's underwear.
While there was outrage over the draconian nature of the guidelines, such appearance mandates are becoming more prevalent in the workplace. Read more.
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January is National Hot Tea Month!
Come along inside... We'll see if tea and buns can make the world a better place.
~The Wind in the W illow~
According to statistics, tea has become the world's most popular beverage, consumed around the globe in amounts second only to water. One reason for this could be the health benefits of tea. Studies show that the antioxidant content in tea helps reduce the incidence of certain cancers and may help combat the risk of developing heart disease. There's no sign that the nation's trendiest drink will fizzle anytime soon as tea's been around for more than 5,000 years. Here are some tips on the art of taking tea:
1. Cream is never used - only milk and sugar. It is important to note that the milk and sugar go into the cup after the tea, never before.
2. It is important to execute little circular movements when stirring tea, without allowing the spoon to strike the side of the cup.
3. When using lemon, be sure to introduce it after the sugar has settled.
4. Perhaps the most flagrant and egregious mistake in tea etiquette occurs when the taker deliberately extends the fourth or "pinky" finger of his cup holding hand in an effort to exhibit sophistication.
5. While partaking of afternoon tea, there are two ways to eat the sandwiches: either treat them as finger food, or enjoy them "Continental" style, using a knife and fork.
6. Eat the savory, sour things first, saving the most "decadent," such as the petit fours, for last.
7. The most refined way to eat a scone is to break off little bits at a time, and apply the Devonshire cream and fruit preserve to each individual piece as it is to be eaten. And remember: preserves go first, then the cream.
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Social Rules at Work
(Wall Street Journal) The line between professional and social is often difficult to navigate in the workplace, especially early in your career.
While some companies may have explicit rules about socializing, most employees are left to their own devices. Though you will inevitably learn from experience, there are a few unwritten rules to ensure you're not closing yourself off to professional opportunities or overdoing it, says Jacqueline Whitmore, etiquette expert and author of "Business Class: Etiquette Essentials for Success at Work."
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New Service! Private Career Coaching for College Grads
 The Protocol School of Palm Beach is now offering private career coaching for college students transitioning into the corporate world! The job market is extremely competitive and some college-lifestyle ways are better left behind in order to stand out from other applicants. In today's business arena, it's more important than ever to come across as polished and professional. Choose from the following services:
Resumes and Cover Letters. Revise your resume and create a dynamic cover letter that match what potential employers are searching for and will highlight your educational and personal accomplishments.
Interviewing. Learn what it takes to make a great first impression. Increase your verbal and nonverbal communication skills through mock interviews. Learn what employers are looking for and learn what it takes to make a great first impression.
Professional Communications. Learn how to effectively listen and be a good conversationalist. Become skilled at properly speaking with your bosses and co-workers during the workday and at important meetings.
Writing. Perfect the art of writing professional e-mails and thank-you notes.
Networking. Discover who is in your network and how to interact with them. Master how to maintain contact with people in your network and create lasting relationships. Find out how to create a social networking image that will work in your favor.
Call or e-mail for more information and for coaching fees.
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Save the Date Etiquette & Image Consultants Retreat in Palm Beach, Florida March 11-12, 2011 with Jacqueline Whitmore You will learn how to:
- Position yourself as an expert
- Attract new clients through speaking engagements
- Pre-qualify clients with a confidential needs assessment form
- Create more effective proposals
- Set a competitive fee structure
- Use social media to build relationships and brand yourself
- Generate more media exposure
- Write a book and create products
- Start a blog
- Make a stream of profits with webinars and teleseminars
- And more!
Investment: $695.00 The retreat takes place in Jacqueline's home. This investment includes the retreat, lunch for two days, and a celebration dinner at The Ritz-Carlton Palm Beach. For additional details, click here. Click here to register:
Only 10 participants will be accepted. Email info@etiquetteexpert.com for a complete itinerary or for more information.
All expenses for continuing education taken to maintain and improve professional skills are tax deductible. Contact your accountant for details.
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Reprint Policy
Requests to reproduce my articles for commercial or other public use must be made in writing to info@etiquetteexpert.com. I Love Referrals!
Referrals are the highest form of compliment! I will gladly pay a 20% referral fee to you if you recommend a new client to me. Payments will be made immediately following the receipt of the client's signed contract.
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Did You Know?
If you want better customer service, you'll get results by tweeting your frustrations!
Read more.
Anyone who writes (or tweets) is subject to online incivility. Read more. |
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Attention All Etiquette & Image Consultants! Join My Mastermind Group and Get Two Months Free!
Join my mastermind group, The Consultants' Connection, before January 31, 2011 and receive two additional months free! Plus, you'll receive a full year of consulting with me at no additional charge! To learn more about The Consultants' Connection, click here.
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Teleclass Recording Available!
My most recent teleclass, How to Start Your Own Etiquette Business in 2011 was a huge success! In case you missed it, you may still purchase the recording for $60.00. A link to the recording will be emailed to you!

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