Hold people accountable for results
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What is a CEO to do with a high-performing direct report who just won't get with the program?
The temptation is to avoid messing with a good thing. But that is bound to create frustration for you and the rest of your team.
Holding people accountable for results is not about communicating blame, frustration and disappointment in a monthly meeting. Instead, accountability is about persuasion and motivating people to say "yes" to delivering results and new behaviours.
Here are six strategies to enhance your ability to hold people accountable by using persuasion versus playing the blame game.
- People like people who like them. Before holding people accountable for new results and behaviours, make sure you have a solid history of praising their strengths.
- Model the behaviour you want to see in others.
- Persuasion is more effective when it comes from peers versus the boss. Encourage members of your team to give praise where it's due.
- Make commitments written, public and voluntary for greater effectiveness.
- Create a sense of urgency using "loss language": "We will lose a lot of money if ..."
- People defer to experts, but don't assume your expertise is self-evident by virtue of your CEO title alone. Share your previous experiences (successes and failures) to have greater influence.
Read more... Additional Reading How did that happen -- holding people accountable for results and positive, principled way by Roger Connors and Tom Smith. As the experts on workplace accountability and the authors of The Oz Principle, Roger Connors and Tom Smith tackle the next crucial step everyone can take, whether working as a manager, supervisor, CEO, or individual performer: creating greater accountability in all the people on whom you depend. |
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This month, we are focused on leading change and how best to get others to change their behaviours. If you're interested, you may want to read my tip sheet: Leading Change: How to Get People to Change Their Behaviours.
If you are a CEO or executive (CFO, COO, CIO or VP Sales, Marketing or Human Resources), contact Nancy or click here for more information. |
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 Mackay&Associates
Helping CEOs improve individual and organizational performance |
