Newsletter - December 2011

December 2011 www.dwcorp.com

Greetings!

As we enter our 37th year, everyone at Data West wishes you a safe and happy holiday season and a prosperous 2012. As always, you can look forward to new functionality in the year ahead!

Simultaneous Users

Recently we've had an increase in questions about BillMaster licensing and number of users. Whether you are a small single user office or a large enterprise with many users, understanding the licensing can save you the conundrum of wondering how many people can access BillMaster and how many computers can have BillMaster installed.

Unlike a lot of enterprise software, BillMaster licensing is based on SIMULTANEOUS USE rather than number of seats or devices. For example, if you have a license for 5 users, that means that any number of workstations can access BillMaster, as long as no more than 5 are using it at the same time.

Need another user? Check out Sales Corner to the right for a special on additional user licenses through the end of the year.

Tech Tip

Participate in a BillMaster Webinar

Looking for a quick way to learn a little more about BillMaster? Each month we offer webinars highlighting different BillMaster topics. These Thursday sessions are led by members of our Technical Consulting staff and are free of charge. Here are a few of our past offerings:

Why Charges May be Skipped?
What is the Modification Log Viewer and How You Can Use It?
Making the Most of Statement Messages
Setting Up Summary Billing
How to Create Task Menus
Using the Financial Grid for Your Research
When to Add or Remove records vs. Using Name/Address Exchanges

Below is a list of our 2012 first quarter webcasts. Take the time to review the list and sign up. Because space is limited, if multiple people from your organization want to participate, we suggest a webinar party where you gather everyone together around a single screen. Is there a particular area in which you need more help? A topic you would like covered? We welcome your suggestions. You can email them to support@dwcorp.com or call us at 970.259.2369 Ext. 132.

Data West Calendar
January Webinar: Rate Studies - Optimizing the rates you charge is key to your company's financial health in these trying economic times. This webinar will show how rates work, including tiered rates, and give examples of custom rate studies. It will also show you how to do "what if" scenarios, running trials on prospective rate changes.

February Webinar: Budget Billing - With the slow economy customers may be looking for a way to equalize their monthly payments. Budget Billing offers a consistent payment plan for utility bills. We will demonstrate how to set a customer up on a budget billing plan, true up the account at the end of the plan period, presentation of budget billing on statements and Entry Transactions needed to support the plan.

March Webinar: Setting Up Payment Plans - Do you have customers with large past due balances? Do you need a way to help them catch up? Are you looking for a way to track whether customers are meeting payment extension agreements?

Whether you enter into a formal arrangement where an existing balance is paid in monthly increments, or a less formal agreement where you have extended a due date, BillMaster can help. Come to one of our March webinars and explore these different types of payment plans.

Webinars are conducted every Thursday. To sign up visit our Webinar calendar or email Karen.

Year End Reminder: Print A/R Report - December 30th

Data West Holidays
Data West will be closed on the following holidays:

Christmas - December 26th
New Years - January 2nd

Mark Your Calendars

The 2012 Data West User Conference will be held August 15th and 16th with a pre-Conference workshop on August 14th. Details and registration for the workshop and Conference will be emailed in early February.

Issue: 12:11

In This Issue

Simultaneous Users

Tech Tip

Webinars

Discount in Sales Corner!

Sales Corner

DECEMBER SPECIAL
Additional User License
Don't have enough concurrent user licenses? Take advantage of special pricing on additional users throughout the month of December. Contact Julie or Tracy for more information

Julie Patterson-
jip@dwcorp.com 970-259-2330 x126

Tracy Waggaman-
trw@dwcorp.com 970-259-2330 x125

Questions or comments about something you read in our newsletter?
Visit our website, email us or call us at 800-748-2271