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Changes in Technical Support
The BillMaster Technical Support Team values each and every technical support call. We want to make sure each call is handled in a timely and efficient manner.
After you've contacted Technical Support and had your problem resolved, you may receive a short survey via email in regards to the service received. We'd appreciate if you'd take a few moments of your time to provide your valuable feedback.
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Tech Tip
Phone Number Sort Order is Important When Using BillMaster Voice / Teleworks
If you are planning to use BillMaster Voice for incoming or outgoing calls, it is important for you to populate your phone numbers with the Sort Order information (to access the sort order, click the plus sign next to phone number on the home screen). For example, if a customer has more than one phone number, you should designate the primary phone number with a sort order of 'A' or '1', and secondary phone numbers with 'B', etc. BillMaster will use the lowest sort order value as the primary phone number when it calls out. If the sort order is not specified, BillMaster will just use the first phone number it finds on that account.
Please contact Tech Support if you have any questions 970-259-2369 ext. 132 or support@dwcorp.com.
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Data West Calendar
November Webinar: Why Charges are Skipped During an Update!
Are your accounts set to bill all applicable charges? Are you finding that some accounts skip billing all charges or may miss certain charges during a billing; for reasons unknown to you? Then attend our November Webinar and find out the most common reasons why charges are skipped during billing and learn how easy it is to resolve on your own.
Data West Holidays
Data West will be closed on the following holidays:
- Thanksgiving - November 25th and 26th.
- Christmas - December 24th
- New Years - December 31st
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