The BillMaster Compass
 June 2010
 
Greetings!

The sun is an abundant natural resource in Arizona so why not make it work for a water utility. Carrie Ribeiro of Johnson Utilities sent pictures that are posted on our Facebook page of the more than 5,400 photovoltaic panels on 6 acres of property surrounding its wastewater plant in Anthem at Merrill Ranch.  By generating 1.1 megawatts of electricity, Johnson Utilities expects to be a net-zero customer at this site, meaning they will produce as much as they expect to consume.
                     Anthem Solar Plant                    
  Is an Upgrade in Your Future?

Since the release of Windows 7 / Windows Server 2008 R2, we are seeing a large spike in requests for help moving BillMaster to new servers.  This is a good indication that many of you are in a system replacement and upgrade cycle.  If you are considering an upgrade to your server(s), please have your IT staff contact us for help in Computer Serverplanning the move.  Although BillMaster can be moved in just a few minutes, there are several considerations that always cause a move to take longer:  setting permissions on new servers and logins, installation / upgrade of SQL server, firewall issues and links to other applications.  Plan on a minimum of two hours of our time and your IT staff time to accomplish the move.
Tech Tip
How to Get Old Codes to not Show Up in Pick Lists


 A common question asked by clients is "We have had some things change over time.. are we able to take them out of pick lists, or will it have an effect on old data?"

Make the record inactive instead of trying to delete, and then the description will not appear in the picklist.  This can be used for all codes that you don't want  to use any more.


Please contact Tech Support if you have any questions 970-259-2369 ext. 132 or support@dwcorp.com.
2010 User Conference Highlight
Session 5 - Navigating the Parameter Tables

BillMaster was designed to allow you access to your parameters. Have you ever clicked on System Maintenance, expanded the branches and then decided you should back out? Are you concerned that if you make a change, you don't know what else may be affected? This session will help you understand the purpose and relationships of the Parameter Tables. It will help you build  confidence in maintaining your system.

Data West User Conference
Data West Calendar

June Webinar: Customer Deposits
Have you wondered where the deposit date comes from? How does the process to refund annually work? Do you pay interest on those deposits? Learn how this and all the deposit functions work.

July and August Webinars: Webinars will be suspended and will resume on their regular schedule in September.

Webinars are conducted every Thursday. To sign up visit our Webinar calendar or email Karen.

Self-Service and Procative Communication using BillMaster Voice - Join Tele-Works and Data West for a quick overview and demonstration of the customer experience and the value IVR can bring to your utility and customer service initiatives. June 10, 2010 from 2:00PM - 2:30PM EDT.

BillMaster User Conference - August 11th and 12th, 2010, with special workshop "BillMaster Boot Camp" on August 10th. For more information please download the registration packet.

Data West Holidays:
Data West will be closed July 5, 2010 in observation of Independence Day and September 6th, 2010 for Labor Day.

Data West - Out and About in 2010:
  • AWWA ACE10 - June 20 -24, 2010 in Chicago, Illinois.
Issue: 6:10
In This Issue
Is an Upgrade in Your Future?
Tech Tip
Parameter Tables
Webinars
Julie - Out and About
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Julie - Out and About

Data West's Director of Sales and Marketing, Julie Patterson, and Sales Representative Tracy Waggaman,  will be in booth 424 at the AWWA ACE10 June  20 - 23, 2010 in Chicago, Illinois. They'll demonstrate BillMaster Mobile and show you the latest and greatest in BillMaster.

If you'd like a free one day pass to visit Julie and Tracy at the show please call or email Julie, 800-748-2271 x126 or jip@dwcorp.com. Mention that you saw this in the newsletter and get a special gift for saying hello.

Chicago Sears Tower
BillMaster for Water and Sewer
BillMaster for Electric
BillMaster for Natural Gas
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