Greetings!
Thank you to the clients who submitted photographs in response to our contest last month. There are some really great shots and we look forward to including them in our revised website.
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2010 User Conference Registration
The registration packet was sent to our primary contact for each of our clients. If you didn't receive the registration and would like to, please e-mail Karen. Complete your registration by April 30th and take advantage of the reduced early registration fee.
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Tech Tip
How Long is Your Statement messa....
 Attention Clients who are outsourcing statements. How
long is your statement messa...
BillMaster gives you the ability to add statement messages
at several different levels. For example, a company-wide message would
appear on forms for all customers while a Billing Code message would only
appear on forms generated for customers with the specified billing code.
When you execute your Outsourcing query, the statement messages are joined
together into a single message with a pre-defined length. Since the
number of messages any one statement may receive can vary, it is possible for the
message text to exceed the allotted field length. To address this issue
we can add a check to your outsourcing query that will notify you of accounts
whose messages are too long. You can then revise your statement messages
and rerun your outsourcing query.
Please
contact Tech Support if you want to have this code added 970-259-2369
ext. 132 or support@dwcorp.com.
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Our Partners are Working For You
 "In this new wave of technology, you can't do it all yourself, you have to form alliances." -Carlos Slim Helu
After 35 years of designing utility billing software, we have found that we are indeed specialists in our field. To be
successful in today's environment, companies need to build upon their offerings
as the market requirements demand. It is for this reason that Data West
seeks out the best and brightest companies in their respective market places to
partner with.
Before Data West selects a partner, we ensure that not only are
they competitive in pricing with regards to the marketplace, but we also ensure
that their product integrates seamlessly into BillMaster. In addition to
pricing and product integration, we also look at their ability to support their
product in a timely manner that is consistent with the level of support that
you receive from BillMaster.
We're always on the lookout for new partnership opportunities. If you've worked with or are working with a company that you feel would integrate well with BillMaster please let Julie know. |
Data West Calendar
March Webinar: Security - Lock it Down
April Webinar: Encryption - Protect Personal Information
Learn how to protect personal customer information such as social security numbers, driver's license number, and checking account numbers in BillMaster.
May Webinar: Getting What You Want the First Time - How to Save Time & Money on BillMaster Reports.
A discussion on how to focus your report requests so you get
the report you need, the first time you call. We will discuss the 'hidden
factors' that can determine whether a report returns the information you really
want, and we'll look at how taking a few extra minutes in the beginning can
save you time and money in the end.
June Webinar: Customer Deposits
Have you wondered where the deposit date comes from? How
does the process to refund annually work? Do you pay interest on those
deposits? Learn how this and all the deposit functions work.
BillMaster User Conference - August 11th and 12th, 2010, with special workshop "BillMaster Boot Camp" on August 10th. Registration is now open.
Data West Out and About in 2010:
- AWWA ACE10 - June 20 -24, 2010 in Chicago, Illinois.
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Julie Live!
Data West's Director of Sales and Marketing, Julie Patterson, will be in booth 302 at the AWWA 2010 CS/IM Tech March 21 - 24, 2010 in Portland, Oregon. She'll demonstrate BillMaster Mobile and show you the latest and greatest in BillMaster. If you'd like a free one day pass to visit Julie at the show please call or email her, 800-748-2271 x126 or jip@dwcorp.com. Mention that you saw this in the newsletter and get a special gift for saying hello.  |
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