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September 11, 2012 - Vol 4, Issue 19
In This Issue
IPI Hits the Road
IPI Webinar: Marketing Your Parking Facility
Q&A Transcript from IPI's Lighting Webinar
Online ShopTalk: Delivering Exceptional Customer Service
Be a Speaker at the 2013 IPI Conference & Expo
New Jobs Posted
Fast. Informative. Fun. Free. The Parking Matters® Blog
Parking Enforcement: On- & Off-Street One-Day Seminar
The Parking Professional - The Best Parking Stories adn Excuses from Campus
Register for the IPI Latin Parking Conference & Expo
Snap to It! Enter The Parking Professional Photo Contest!
New RFPs Posted
Industry Headlines - From IPI's Social Media
State of the States
Remember 9/11


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IPI Hits the Road

Over the next four months, IPI will visit various IPI Allied Association annual meetings across the country offering staff and/or Technology Committee presentations.


Shawn Conrad, CAE, executive director, and Henry Wallmeyer, deputy director, will give an overview of what's new with IPI and detail the tools parking professionals can use to improve their operations and advance their careers. The IPI Technology Committee will present its Mobile Apps: How do They Apply and is the Time Right for You? -- Parking and the Mobile App Convergence, which discusses the different types of mobile phone apps and how each might fit with the operating goals of a parking organization.


Attend your local state and regional association conference to network with your peers and learn the latest in parking trends and technologies, and say hi to IPI.


IPI Webinar: Marketing Your Parking Facility

e-learning logoIf you build it, they will come. Right?


It makes for a great movie tagline, but when it comes to operating a parking facility, sitting back and waiting for customers to show up just isn't enough. The parking world is extremely competitive, and parking owners and operators need to be proactive to compete. The key to success is strategic marketing. Participate in this webinar to learn:


  • How to create a strategic marketing plan for a parking facility.
  • How to use public relations to drive business.
  • How social media is changing the rules of marketing.
  • How new parking technologies can give facilities a competitive advantage.


Instructors: Bill Smith, founder and principal, Smith Phillips Strategic Communications, and Dan Kupferman, CAPP, director of car park management systems, Walker Parking Consultants.

Wednesday, September 19 at 2:00 p.m. EDT/ 11:00 a.m. PDT (60 minutes)

$35.00 for IPI members; $50.00 for Non-members

For more information and to register!





Q&A Transcript from IPI's Lighting Webinar

On August 29, Donald Monahan, P.E., vice president, Walker Parking Consultants/Engineers, Inc., instructed participants on how recent advances in lighting technology have resulted in opportunities to greatly reduce energy consumption and operational costs in multi-level parking facilities. Here is an excerpt from the question and answer portion of his webinar on energy-efficient parking structure lighting.


In a pre-cast double T parking garage, what is the benefit of painting ceiling white? What about the sides of the T white?


Painting the cavity between double tee stems is most effective only in the cavity where the light fixture is located as there is not much uplight in the cavities without a light fixture.  Also the ceiling area is approximately 1.7 times the floor area in a 10 foot wide by 24 inch deep double tee to paint around all of the double tee stems.


IPI members can access the full question and answer transcript here and can access the archived webinar here.
Online ShopTalk: Delivering Exceptional Customer Service

This month's Online Shop Talk is about customer service.  Customer retention is crucial in a down economy, but slashed budgets don't always leave time or resources for going the extra mile for the customer.  We'll exchange ideas and see if we can find low-cost ways to provide high levels of customer service. The contact information of all participants will be sent to registrants following the call to allow for further offline networking.


The Online ShopTalk will be a free-form discussion led by Dan Kupferman, CAPP, director of car park management systems, Walker Parking Consultants


IPI ShopTalks are provided at no charge to IPI members*.


Tuesday, September 25 at 1:00 p.m. EDT/ 10:00 a.m. PDT (60 minutes)

*If you want to participate, make sure to join IPI and receive all the benefits.

Miss an Online ShopTalk? Contact T.J. Cantwell to request access to the recordings.

Be a Speaker at the 2013 IPI Conference & Expo

2013 Conference LogoIPI is currently accepting presentation proposals for the 2013 IPI Conference & Expo, May 19-22 in Ft. Lauderdale, Fla. Experienced and articulate individuals willing to share their expertise and real-world practices are invited to submit presentation proposals. Presentations that illustrate case studies, illuminate important issues, bring how-to knowledge, and increase the professionalism of those attending the Conference are particularly valued. The IPI Conference Program Committee will select the most engaging, knowledgeable, and inspirational presentations and speakers. Click here for more information and to submit your proposal.  


New Jobs Posted

IPI Career HQ

Have a job to post? Reach thousands of parking professionals at Looking for a job in the parking industry? View our latest listings.


Director II (Director of Parking and Transportation Services) - University of North Texas


Assistant Director of Transportation Services - Samford University


Regional Sales Manager - Digital Payment Technologies Corp.


Assistant Director - Parking - City of Miami Beach, Fla. 


View more job listings  

Fast. Informative. Fun. Free. The Parking Matters® Blog

PM blog logo

Sign up to receive Parking Matters® Blog posts as they are published (about 2 to 3 times each week).  Recent posts: Wanda Brown talks about tightening operations, Frank Giles offers ideas on being a better manager, Brett Wood discusses different approaches to parking, and more. Join the conversation: Sign up for free.  


Parking Enforcement: On- & Off-Street One-Day Seminar

Wednesday, October 3, 2012 at Four Points by Sheraton at BWI Airport, Baltimore

Cost: $225 for IPI members and $350 for non-members


Everyone is welcome to join us for a day of enforcement training instructed by Roamy Valera, CAPP, SP Plus - Municipal, and Stephen Hittman and Jennifer Rentz, Complus Data Innovations. Topics to be covered include:


  • Planning, Evaluating and Assessing the Need for Your Enforcement Program.
  • The DMV:  How it Can Work With You!
  • Program Promotion, Quality Service and Constituency Building and Enforcement Programs: Adjudication.


For more information or to register, please contact Lauri Chudoba, certification administrator, at 540.371.7535 x124 or


The Parking Professional: The Best Parking Stories and Excuses from Campus

Think you've heard some great stories from people trying to talk their way out of tickets and fines? (We're partial to those featured in the June issue of The Parking Professional.) Wait until you hear the best ones from higher education.Sept TPP Cover


Late summer and early fall mean one big thing to parking professionals on college and university campuses: the return of hoards of students. Lines for permits, clogged online systems, telephones that seem to ring off the hook, and masses of unpermitted cars flooding lots on move-in day can be nothing short of headache-inducing. And then, there are the excuses. "The dog ate my homework" has nothing on some of the stories parking professionals hear from students (and the occasional professor) whose cars have been ticketed or booted. Here, we present the best ones sent in by readers of The Parking Professional. Happy back-to-school, and enjoy!


IPI Members can read all the excuses and the rest of the September issue by accessing the online version of The Parking Professional.


To advertise in the award-winning The Parking Professional, contact Bonnie Watts at 540.371.7535. 


Get Ready for IPI Latin Parking Conference & Expo in Puerto Rico


Registration is now open and a few sponsorships are still available for suppliers and consultants who want to market their wares to receptive new markets in Latin American countries. Back by popular demand, this is the 2nd Annual IPI Latin Parking Conference & Expo. Re-Thinking Parking:  Profit from New Approaches, New Technology is the focus of this three-day event scheduled for Dec. 9-12 at the Ritz Carlton, San Juan, Puerto Rico. Hotel rates are only $179/night and the action-packed schedule includes tabletop exhibits, educational sessions, facility tours, and business-boosting networking opportunities. Optional tours include the Bacardi Distillery and the rain forest. More than a dozen Latin American countries are expected to be represented. Learn more at


Snap to It! Enter The Parking Professional Photo Contest!

Think a parking garage can be a thing of beauty? Have a co-worker with a winning smile all day long? Grab your camera (or even your phone) and get snapping--it's the first The Parking Professional Photo Contest! We've even got fabulous prizes!  


Entering is easy: Upload your photos in any of our six categoriPhotoContestes: 


  • Beautiful
  • Funny
  • People in Parking
  • Structure/Lot
  • Nature
  • Most Offbeat of Unusual


All photos will be entered into our Best in Show category as well. Winning photographers in each category will see their photos published in an upcoming issue of the award-winning The Parking Professional magazine and receive highly stylish and coveted Parking Matters® shirts. The Best in Show winner's photo will be published on an upcoming The Parking Professional cover, and the photographer will receive a free registration to the 2013 IPI Conference & Expo in Ft. Lauderdale, Fla. 


Hit us with your best shots! Visit for details and to enter. Good luck! 


New RFPs Posted on IPI's RFP Portal

RFP crop

These are the latest parking RFPs available at the IPI RFP Portal. Access to complete RFP details is a benefit of IPI membership.



Los Angeles World Airports

For: Parking Management and Courtesy Transportation Service

Destination Missoula, Mont.
For: Urban Wayfinding System Plan 

Philadelphia Parking Authority
For: Parking Regulation Signs & Decal

University of Iowa
For: Janitorial Services for Department of Parking and Transportation  


City of Minneapolis

For: Cedar Riverside Parking Lot Management/Operations

View all RFPs

Organizations can post RFPs at no charge. For more information, contact Henry Wallmeyer at 540.371.7535. 


*Not an IPI member, but want access to the RFPs?  Join Now!


Industry Headlines From IPI's Social Media
Did you know that IPI provides an easy way to follow the latest news and trends in the parking and transportation industry? Just join us on Twitter, FacebookLinkedIn, and the Parking Matters® Blog. IPI staff regularly post information that is important to parking professionals. Here are just a few examples of the stories you may have missed:


Apartment Garage Parking Etiquette via @aptguide


RT @XeroxTransport: Rethinking the Parking Lot - via @GOVERNING 


Automated Parking and Garage Lights take "Green" garages to new levels


Data Show a City's Car Sharing May Be Working, but Doubts Persist 


Newark, OH looks to support downtown businesses through better parking policies 


State of the States

New York State Parking Association

The NYSPA is hosting a Customer Service Training provided by Kim Jackson, CAPP, during Thursday Oct. 11, from 10:30 am to 3:00 pm in Albany, NY.  These times have been selected so that organizations within a three hour driving radius may send a large number of frontline staff without the cost associated with overnight lodging and meals (as a bountiful lunch is included).  This will occur concurrently with the annual conference that runs from Oct. 10 to Oct. 12. Learn more and register.


New England Parking Council

The NEPC annual conference will take place March 27 - 28, 2013 in Hartford, Conn., at the Hilton Hartford. The NEPC is currently accepting presentation proposals for the conference. The training/education sessions will consist of two 60-minute tracks, parking and transportation, that will run simultaneously. These presentations should illustrate previous case studies, best practices, interactive presentations, lecture and group discussions, etc. Learn more and submit a proposal.


 Remember 9/11