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| Providing You Tools To Make More Money! | December 2011 |
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Hi (Contact First Name),
Hope you had a Merry Christmas and are looking forward to a Happy New Year! I guess I am the ultimate optimist. I am always looking forward to new things to try. I always think that the new employee is going to be the best one yet. I am looking forward to a great New Year also. Looking back, what a year this has been. There is no doubt that there is a lot of pain in our industry. Less traffic. More tire kickers. Higher costs. By most accounts that I have heard high end machine sales have been slow since November. I have heard stories of people trimming down their expenses and running a more efficient operation to remain in the black. Then I have also heard stories of people who are doing very well growing their business with record years. You may ask, what is the difference? There is never just one difference. The worst number you can have in your business is "ONE". There are a multiple number of things that people are doing now to remain in business and make more money. But what are they? Here is the problem. People that are working hard in their business don't have the time to just chat on what they are doing. They are too busy working on their business. They are not sitting around waiting for something to happen. They are learning new things and implementing them in their business. Are you going to just let the chips fall where they may or are you going to "man up" and fight to earn those customers? Are you going to invest in your future? Where are you going to learn new things? What have you invested in the success of your business? What have you tried to bring in more customers into your store lately? There are only two places in our industry where you can go to learn things that will help you grow your business. The VDTA/SUTA Convention and the last Ultimate Profit Explosion Boot Camp. No one knows it all and you are no exception. There is a saying and I'm not sure exactly how it goes or who said it but it goes something like this: "I learned the most after I thought I knew it all." If you are at all serious about succeeding in your business, you need to go to both. It should not be an option. The things that you can learn at these venues will make you more money that you could ever make in a few days working at your store. You can't afford not to attend both. Click here to go to the VDTA website for details on the VDTA/SUTA. The "Bring Your Wife for FREE" offer ends this Saturday! I truly believe that two heads are better than one so for the first time and for a limited time, I am offering you to bring your spouse or significant other for FREE. You won't have to go home and explain what you are so excited about after attending the Boot Camp. This special ends January 1, 2012, Click Here NOW to sign up or click here for more information on the Ultimate Profit Explosion Boot Camp. Vegas is a great place to visit. Extend your time for a couple of days and visit some of the great sites around town and the state, Last time we went we visited the Hoover Dam. It was amazing and just a short drive away! You control your own destiny. What are you doing to take control? Don't let the BBS or the Internet control you. Learn ways to win in your business! Till the next time ..... Always Be Selling,
Howard J. Anderson Long View Retail Consulting PS: If you have any comments, suggestions, articles, news or topics of interest that you would like to discuss I would love to hear from you. Please email me at howard@longviewretail.com . I look forward to hearing your feedback.
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Tip of the Month
Getting the Most out of Print Advertising The response by our customers and cost of print advertising in recent years has made it a much less desirable option than direct mail or Internet marketing. Using print can still be a highly effective way to generate new leads. Always try to work with the newspaper to get a better deal. Create a remnant ad that can run anytime. That way when they have a space that they need to fill, you will have a shot at it. How do you get the best value for your money out of print advertising? Here are a few tips:
- Make sure your headline will grab the customer's attention. Spend a lot of time coming up with many headlines to use and they choose the most compelling one. They won't read the rest of the ad if you don't first grab them with a great headline.
- Customers are all about them and how your product will benefit them, so be sure to include the key benefit of your offering in the headline of your ad.
- Have a reason for a sale or special offering ie: over stock, special purchase.
- Help your prospective clients connect the dots, by pointing out the specific applications of your goods or services so people can relate to them immediately.
- Focus on communicating key points in such a way that they can be picked up easily when someone skims your ad. Everyone is pressed for time these days, so use bullet points, headings and illustrations to get your point across in the most economical way.
- Use testimonials in your print ads, but make them credible by including the name and city of the person you are quoting.
- Give your sales prospects a reason to act on your ad: offer a free sample, trial or consultation.
- If you are looking to generate commercial accounts steer clear of image ads and focus instead on delivering your message and sharing the benefits that your products or services have to offer. Businesses want to save time or money.
- Always include a way to track your ad like a coupon or special offer that you don't offer elsewhere.
- Create urgency by including a deadline in the ad.
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Exploring New Orleans in 2012 During the VDTA/SDTA Convention!
There's never a dull moment in New Orleans! Here is what awaits you at the 2012 VDTA/SDTA Trade Show & Convention, Feb. 26-29.
The Entertainment -- It's a place the whole family will enjoy! You can ride a paddlewheeler on the Mighty Mississippi, take a swamp tour, board a streetcar or take a buggy ride through history. Visit the world-class Audubon Zoo, Aquarium of the Americas, IMAX Theater and new Insectarium, all under the auspices of the Audubon Nature Institute. Explore the Louisiana Children's Museum, relive history at the National World War II Museum, immerse yourself in the visual arts at The Ogden Museum of Southern Art. An urban adventure awaits you at City Park, featuring the New Orleans Museum of Art, the Besthoff Sculpture Garden, Storyland featuring an historic carousel, lagoons perfect for fishing, and opportunities for bicycling and picnics. Celebrate at a festival, dance to the music, climb an oak tree, sink your teeth into a beignet covered with powdered sugar, or treat yourself to a refreshing snowball. There's plenty to do in New Orleans for the entire family! The Food - Whatever your tastes, New Orleans' dining scene will satisfy, dazzling your taste buds from early morning 'till late at night. Sample the city's eclectic menu with legendary dishes including red beans and rice, gumbo, jambalaya, pralines, beignets, king cakes and snowballs, po-boys, lucky dogs and muffelattas. Cajun, Creole, French, Italian, African, Caribbean, foods from every ethnicity served in popular neighborhood diners, tiny corner eateries and classic restaurants - it's all in New Orleans to please any palate.
The French Quarters - The French Quarter's atmosphere and old-world charm is legendary, yet hard to describe. It's block after block of classic hotels, fine dining, music venues, charming boutiques, antique shops and art galleries. Described by many as a living museum in itself, it's home to the St. Louis Cathedral, Jackson Square, the historic Pontalba Apartments, residences rich in architectural detail and hidden courtyards. It is where the Mississippi River meets the city's sidewalks, and where you can relax and observe mighty ships and charming paddlewheelers navigate the waterfront. It's the clanking of coffee cups, the aroma of delicious cuisine, the sounds of a banjo or the whistling of the calliope, the tinkling of wind chimes and balconies with overflowing greenery nourished by the city's lush climate.
New Orleans is like no other city. Plan today to attend the most important event for your business in 2012 - the VDTA SDTA Trade Show & Convention. It all starts Feb. 26 at the Morial Convention Center. This issue of the magazine features seminar previews, workshop information, keynote presentation details, stage demos, dealer training session plans, and show special listing, charity fun night plans and much more. This show is the one place where you can grow your business and plan for a more successful future in the floor care, sewing and quilting industries.
Visit www.vdta.com for details or call 800-367-5651 to pre-register.
Another great reason for going is that I am teaching 2 seminars again this year. I am always amazed and humbled how packed my classes are. For the last few years it has been beyond standing room only. Make sure you block off time to come to my classes and come early. I will be looking for you.
My guarantee to you is that if you attend my seminar you will take home AT LEAST one great idea that will pay for you to come to the show. I am just putting the final touches on a book that I am writing. The book is done, I'm just struggling with the title and choosing a printer. If I am able to get it printed by February, I will give all attendees a FREE copy of the book as a special bonus.
Monday, Feb. 27 from 10:15 am to 11:15 am There's Gold in Those Old Customers! Instructor: Howard Anderson, Long View Retail Consulting Learn how you can turn a one time customer into a customer for life. Many think of a Central Vacuum installation as the end of a relationship with the customer. After all, it will last for 7-15 years, right? Wrong! Howard will show you how to make more money after the sale than you did with the original sale and keep that money coming in year after year. It's like having an annuity. After 32 years in the Central Vacuum business Howard has unlocked the code for profit and will share that with you. This class is a must for people who are in the Central Vacuum Business and struggling to make ends meet or anyone who just want to make more money. This is all new information that Howard has never shared. Tuesday, Feb. 28 from 11 am to 12 pm (Noon)
The One Thing You Need to Know for 2012 Instructor: Howard Anderson, Long View Retail Consulting There is a lot of pain in our industry. People going out of business. Some retiring and having no buyers for a business they spent years to build. What's new that you can do to get out of pain and into enjoying your business? This seminar will discuss the latest ways to build a lasting business for the future. We have a great industry. There are huge winners in this business. What are they doing to compete and win that could help you? Do you want to make more profit? Just one thing from this information packed class could change your business forever. Howard's classes are famous for having great content, thought provoking ideas and standing room only! This is a must seminar. Don't be late. |
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Are You Just Managing Your Staff, or Are You Developing Them?
Motivating staff to develop and achieve more should be key to any store owner or manager, but for various reasons, some are quite content to restrict their activities to making sure they show up and trying to have them follow the rules without giving a second thought to monitoring or coaching them on to better things. While in some cases this approach might work fine for achieving great short term results, it can leave you vulnerable when things change or when new products come out. Plus, this lack of learning and advancement can cause employees to become dissatisfied with their jobs and, ultimately, disengaged.
Another major problem for owners who fail to develop their staff is that when you want to get away for vacation or to learn more ways to grow your business, you will feel like you can't. Store owners must learn the skills to identify and cultivate employees to perform tasks better that they can. Getting the very best out of every individual within your company benefits everyone, including the owner who makes the time and effort to coach and mentor his or her employees. Make sure, for your own sake if not for anyone else's, that you encourage and motivate your staff to achieve better things. We are using a system on our sales floor that tracks hours worked, machine sales, Point of Sale Sales, Extended Service Agreements, and the number of items sold to each person. We post them on a weekly basis for everyone to see. The entire staff knows on a weekly basis how they stack up to the others. It is amazing how every category that we track has improved. We can see where people need help and then train them in that area. (I will be sharing this at the Boot Camp) |
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On the Lighter Side
 Call it ecclesiastical horse sense Joe went to the racetrack one afternoon. As he was consulting the racing form, he saw a priest step onto the track and bless one of the horses on the forehead. The horse was a long shot, but Joe thought, "With a priest's blessing, this horse has got to win." He ran to the window to place his bet, and, sure enough, the horse came in first.
A few races later, the priest again stepped onto the track and blessed another horse's forehead. This horse was also a long shot, but Joe was feeling lucky, so he placed a larger bet on that horse. Again, it won.
One hour later, right before the last race of the day, the priest stepped onto the track again and blessed a horse on the forehead, eyes, ears, and hooves. Like the others, this horse was also a long shot. Joe decided to go for broke, and he went to the window to wager everything he'd won so far on this last horse. The horse came in last.
Dejected, Joe left the track. But out in the parking lot he spotted the priest. "Hey, Father," he shouted. "What happened? You blessed two horses, and they won. Then at the last race you blessed a horse, I bet everything, and the horse lost."
The priest sighed. "Some people just can't tell the difference between a simple blessing and the Last Rites.". |
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The Renegade Millionaire Way
by Dan S. Kennedy Being About Something More Than Chicken Each year, the Chick-Fil-A restaurant chain, famous for its tongue-in-cheek ads featuring cows urging folks to "eat more chicken", has a Cow Appreciation Day. Customers who come in dressed up as cows eat and drink for free. Anybody wearing anything with a cow pattern - hat, cap, shirt - gets a sandwich free. Last year, 400,000 people came in dressed up as cows. The guy who started this chain was a bona-fide Renegade Millionaire. Even though many of their shops are in malls, they're all closed on Sundays nationwide, because he believes in rest and time with family on the Sabbath. If a mall won't let them close, they don't go in the mall at all. Hasn't hurt them. In 2011, at mid-year, they were up system-wide by about 12% in same store sales vs. prior year, the chain is growing, the company profitable. I believe it's the founder's son running the show now. I saw him on Fox-Financial, cheerfully and goofily dressed up as a cow, pitching Cow Appreciation Day. A lot of people let ego, often undeserved ego, stand in the way of achievement. They envy others their wealth, but aren't willing to totally put themselves out there to get it for themselves. On the other hand, a lot of people operate without underlying principles and a strong navigational system, so they are easily blown off course. The folks running this particular company have clear, firm values. One is that customers have fun. That's something missing from too many businesses: nobody's having any fun. The experience of being a customer is, at best, ordinary; at worst, terrible. I like to ask business owners what their business is about. What they're doing. Small-thinking shopkeepers always answer in terms of core deliverables. We clean carpets, we cut hair, we sell insurance. Slightly more sophisticated students of marketing tend to give boilerplate marketing message answers: we help people protect their financial futures. Executives at big dumb companies usually quote the vaguest of mission statements. But there's little juice in any of that. At one point, Trump set out to change the skyline of New York City. Well, that's something. When you tell people that's what we're all about here, you can capture their imagination. That has juice. I set out in 1975 to introduce more people to 'success education' than any other person or company ever had, and I believe I've done that, although I'm not quitting just yet. That has juice. And it's navigational; you can ask about everything you might do, is it fulfilling that purpose? It's good to be about something significant and inspirational. Then, when somebody asks you what you do, and you tell them, they get that you're about something interesting and will want to know more about it, may be interested in helping you, or being a part of it somehow, if only as a customer. One of the essential ingredients of the Magnetic Marketing® that I've taught is creating something that is magnetic. Most businesspeople are thinking too much about how to sell their stuff - not enough about to make it and themselves magnetically attractive, so the selling of stuff occurs naturally. DAN S. KENNEDY is a serial, multi-millionaire entrepreneur; highly paid and sought after marketing and business strategist; advisor to countless first-generation, from-scratch multi-millionaire and 7-figure income entrepreneurs and professionals; and, in his personal practice, one of the very highest paid direct-response copywriters in America. As a speaker, he has delivered over 2,000 compensated presentations, appearing repeatedly on programs with the likes of Donald Trump, Gene Simmons (KISS), Debbi Fields (Mrs. Fields Cookies), and many other celebrity-entrepreneurs, for former U.S. Presidents and other world leaders, and other leading business speakers like Zig Ziglar, Brian Tracy and Tom Hopkins, often addressing audiences of 1,000 to 10,000 and up. His popular books have been favorably recognized by Forbes, Business Week, Inc. and Entrepreneur Magazine. His NO B.S. MARKETING LETTER, one of the business newsletters published for Members of Glazer-Kennedy Insider's Circle, is the largest paid subscription newsletter in its genre in the world.
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