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W+D Partner Programm 

W+D Partner Program
In our Customer Service Partner Program we provide an extensive modular range of services that are the same all over the world. As a result, suitable service concepts can be developed for customers in line with their individual wishes. This has clear benefits for both sides: service costs remain easy to calculate and plan. 

The Partner Program includes:

SERVICE PARTS + SUPPORT 
  • Expert Online Diagnosis 
  • Service Parts Online
 
AVAILABILITY + PERFORMANCE 
  • Expert Online Inspection
  • Preventive Maintenance
  • Machine Inspection
  • Training

TECHNOLOGY + EXPERTISE
  • Service News + T.I.P. 
  • Customizing solutions

For further information please contact our W+D service team.

E-Mail:
Tel.: +49 2631 840
Fax: +49 2631 84577 
 


1st Level Support
Production technology
Tel.: +49 2631 84450
Fax: +49 2631 84577
1st.level.support@w-d.de

 
Electronic
Tel.: +49 2631 84180
Fax: +49 2631 84299
1st.level.support@w-d.de
 
General

Support Hotline

+49 1754320432



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Winkler+Dünnebier AG
56562 Neuwied
Germany

Executive Board: Jochen Engelke (CEO), Stefan Kirschke
Supervisory Board: Martin Weickenmeier (Chairman)
Registered Office: Neuwied
Commercial Registry: Municipal court Montabaur HRB 13626

Leister hot air heating system replaced by infrared seal gum drying
          
Do you want to dramatically reduce your energy consumption? If so, we suggest you replace the Leister hot air heating system with an infrared seal gum drying system. Doing so can reduce the energy consumption of the drying system on your machine by up to 40%! Leister units can be replaced on machines with a horizontal drying run, such as the W+D 102, 202, 246 and 249. The modification is based on the existing infrastructure where the new infrared drying cassettes are mounted to the available mounting brackets for the Leister heaters. The advantages are that the drying cassettes can be thrown off as usual and the existing control board can be used which results in a fast startup. In addition the lamps can be changed easily because the cassettes can be removed.

Infrared Dryer
Infrared drying system on a W+D 202

The time required for installation and commissioning is approximately 2 working days, by a W+D electrician, depending on the machine type. The upgrade package contains the infrared drying cassettes as well as the switch cabinet with control units.

For more information or to request a quotation, please contact our W+D service team. Here you will find further advantages of our T.I.P. program.

E-Mail:
Tel.: +49 2631 840
Fax: +49 2631 84577
 
W+D Machine Audit Program 
          
Winkler+Dünnebier machines not only have high productivity but they also have a long lifetime. After more than 20 years in operation, most machines are still producing and are an inherent part of production planning. To assure these older machines continue to produce, we recommend our 'Machine Audit Program', which is part of our large W+D partner program.

Our service technicians in close cooperation with the customer, visit the customer's plant and identifies worn parts on their W+D machines. The service technician examines and evaluates all wear and damage to the machine(s) on the basis of a check list. At the end of the examination, the customer receives a report on the condition of the machine(s) as well as a recommendation for the action needed to safeguard availability. The service technician also demonstrates options for retrofitting and optimizing the machines.

W+D Machine Audit

The following is an example of the 'Machine Audit' which has been performed several times on the W+D 102 and W+D 527 machines.

The first step is to examine the machine while running production to establish an informal benchmark. The technician will then discuss with the customer the machine availability, qualitative characteristics, and criteria of performance such as speed. After the discussion, the technician will then examine the machine according to a prepared checklist. Photographs of certain components may be taken for documentation purposes. With the first analysis of the checklist prepared by the technician, we will evaluate the necessary repairs and explain why parts need to be replaced. In addition, possibilities and feasibilities to bring the machine to a 'new' or 'rebuild' standard will also be pointed out. This step may take as long as two days. 
 
Depending on the findings of the audit and the availability of the spare parts, our technician could install wear parts and spare parts directly or on the following day. Additional time will be spent making whatever adjustments to the machine, that are deemed necessary. After finishing the audit, the checklist will be taken back to W+D where it will be analyzed over again and returned to the customer with any recommendations for further actions, such as recommended spare parts to be replaced, etc. The final decisions as to what, if anything, the customer wishes to do will be up to the customer, and we will respond accordingly.

An example of the audit checklist you will find here.

For further information or in case you want a machine audit in your plant, please contact us.

E-Mail:
Tel.: +49 2631 840
Fax: +49 2631 84577 
 
W+D Service
W+D Customer Service - Customer-focused  Professional  Flexible