W+D has a long history of quality service support for our customers. In these difficult times for the envelope industry, it is even more important for W+D to provide close assistance to our customers in order to help maximize profitability through improved productivity and product quality. To accomplish this task for our customers, we have focused on the development of machine retrofits and upgrades through the introduction of our TIP program. In addition, we continue to recognize the importance of day-to-day support with spare parts and technical support. As we move forward with our customers, it is necessary to make sure that we work closely with their appropriate personnel in providing information, quotations, and similar support.
To support this effort at W+D, we are pleased to announce the appointment of two regional service managers - Mr. Marc Niessen and Mr. Markus Schröder - who will be available to assist our customers in their plants in investigating upgrade solutions for existing machines and to assist in any other service or parts related issues that may arise.
Both individuals have many years of technical experience with W+D and are very familiar with envelope production. In addition, these men are very familiar with machine technology and the challenges faced by envelope manufacturers around the world.
The regional service managers are available to study your equipment and determine whether upgrades are available and appropriate for your machines. They can also assist with training programs and provide a communication link with the factory for you.
They will coordinate their efforts with our Area Sales Managers and with the other team members in our customer centre. This will help you with the advice and practical support you may require with regard to new machines as well as spare parts.
We are sure you will find the regional service managers to be very helpful. The addition of these individuals is another sign of our commitment to the envelope industry. We hope you will take advantage of all they have to offer.
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The machines and equipment of Winkler+Dünnebier are known for their reliability and long life. W+D supports its machines for a minimum of 10 years through the sale of original spare parts, technical service and upgrades. 
