Longtime Scarborough resident Grace Mungal didn't have the best opinion about The Scarborough Hospital when she came to the General campus for surgery in late February. However, her experience with everyone from doctors, to nurses to housekeeping staff left her "very pleasantly surprised" with the organization which has cared for a variety of her family members over the years.

"I must admit I went in for my surgery with a bit of a negative attitude, based on the care some of my elderly family members received between 2003 and 2008," explains Grace.

Grace's own journey at TSH began when a mass was found during a routine ultrasound. She was ultimately referred to TSH Surgeon Dr. Steve Jackson who informed her she had the option to remove the mass or not.

"Dr. Jackson was amazing," said Grace. "He took the time to answer all my questions and explain everything to me. He really made me feel very comfortable."

When Grace made the decision to remove the mass, her high praise continued for the staff present the day of her surgery. "The anaesthesiologists were just super and everyone kept asking me if I was too hot or too cold. You were never made to feel as if they just wanted to get you in and out."

Following her surgery, Grace also had great things to say about the nursing and housekeeping staff.

"The nurses were very competent, pleasant, always identified themselves by name and took the time to talk to you. It was my birthday when I was in the hospital and they really made it very fun and took my attention away from any pain.

"The housekeeping was also constantly maintained. The floors were washed two to three times per day!"

Having not been to TSH since the opening of the West Wing in 2009, Grace was also impressed with the "inviting new expansion."

"The management at TSH have a vision to make this facility safe for patients and it really has improved. I'm thankful for my community hospital."

Many people think IV (intravenous) insertion is a routine practice for any nurse. But to specialize in IV nursing you must be also be a teacher, advocate and confidante. And you must be able to empathize with your patients about one of the most feared procedures they will encounter during their stay. 

At The Scarborough Hospital, we have a dedicated IV Team: one of just three such teams at GTA hospitals, and the only IV Team with a dedicated PICC (Peripherally Inserted Central Catheter) Team.

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We live in a time when information is often available at our fingertips, and when waiting even a few minutes for an answer can seem like an eternity. And while this is certainly true of the Internet, it has also become a reality for physicians and patients awaiting important test results.

To help our physicians diagnose our clinic patients as quickly as possible, our Outpatient Laboratory is making some changes that are designed to provide better service and reduce wait times for patients.

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