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How to Shave 2 Minutes Off Each Customer Service Call from The PhaseWare Files blog
An article from Customer Think mentioned
that in companies studied by Ventana Research, nearly one-half of the
agents were required to access 3 or more applications just to resolve a
customer interaction. Can you imagine the training nightmare? click here to continue... |
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Customer Service: Combining Software with Personal Touches from The PhaseWare Files blog
Raise your hand if you are a business owner and don't crunch numbers. It's okay, don't be shy.
Anyone? Bueller?
That's what I thought.
All of us eat, sleep, and breathe data. In business data drives our
decisions. We analyze it over and over in hopes of furthering our
understanding of what our customers do and don't want, as well as how we
can make our product and services better. click here to continue...
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2 Key Principles of Help Desk Reorganization
from The Successful CXO: Committed to Customer Service blog
Reorganizing
or streamlining the customer support or help desk requires a great deal
of advanced planning. Keeping these two principles in mind will give
you a framework upon which to hang your management and resource map. click here to continue...
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