Ever wonder what happens when someone calls our hotline?  
 
All hotline calls are answered by a staff or volunteer advocate who is ready to listen without judgement.  Hotline calls are always confidential, and callers can even choose to remain anonymous.
 
We get several common types of calls.  Most common are callers who need information about community resources (help with rent or food or where to go for counseling) or about their safety options (what is a safehouse like, how does the Protective Order process look).  We also receive calls from women in abusive relationships who are evaluating their options.  We help those women create a plan for their safety and support them as they make decisions about leaving or staying, accessing our support groups and/or other programs, and choosing whether or not to use the criminal justice system.  Women who want to stay at our safehouse gain admittance through the hotline as well. 

 

Sometimes we get calls from friends or family members who want to talk to someone that they suspect is being abused, but don't know how.  We role play conversations with those callers, teach them about options and community resources, and encourage them to pass along our hotline number.  Finally, we get lots of calls from women who just need to talk and have someone validate their feelings without judging them or pressuring them to leave.  We're happy to do that any time.

 
If you have any questions about domestic violence, our services, or would simply like to speak to an advocate, you can call our hotline 24-hours a day at (404) 688-9436.