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InterMotive's Plug & Play News 
July 2009
PC Bachground
In This Issue
Maximizing What You Have..
Internet Product Training
Warranty & Service
Message from InterMotive's President
Quick Links
Join Our Mailing List!
Article By Marc Ellison
 By Marc Ellison, VP Marketing & Sales

Marc Ellison

Maximizing What You Already Have
 
In today's economic environment it is necessary to evaluate every dollar that you spend and the benefits you receive from those purchases.  Sometimes there are benefits "right under your nose" that you may not be taking advantage of.  Here are a couple of examples of our products that may be doing more for you than you realize or could do more for you if you knew that the options existed.
 
 
InterMotive Training
By Dick Collier
Internet product training
 
Web Trainer
We are beginning to make some headway on providing product training  over the Internet. Please keep an eye on our product training page for further updates. I anticipate having our first product training segments up and available within the next few weeks.
 
The segments will begin with our Merlin Muliplex Power Control Center. Each training segment will be about 2-3 minutes in length and cover a specific topic from a basic overview to specific troubleshooting.
 
From the Service Department
By Debbie Cabrera, Warranty Administrator

DebbieWarranty Returns and Purchases
 
 The InterMotive warranty replacement policy has been updated over the course of the last few months. In the past, we have shipped out "advance replacement" units for those having issues in the field. While this expedites getting a new part to the end user, we've found that the majority of parts returned to us as "defective" were in fact working as designed. There may have been loose connections, poor grounds, etc. that may have been corrected after the new part has been installed or even a misunderstanding of a specific function.  This can lead to a longer time that the vehicle is out of service while waiting for a unit to arrive that is not needed.   
 
 
Message From InterMotive's President
 
Getting on with it
 
Let's face it... the "Stimulus Package" (aka: the American Recovery and Reinvestment Act of 2009) has not yet made a significant impact in the bus or work truck markets.  While many industries continue to wait for this massive infusion of government money, our industry has been anything but idle.  The American automotive industry has been struggling with bankruptcies/reorganizations and the supplier base is in full scramble mode.  It is a mighty interesting time in our industry and our country to say the least 
 

 
Tech Tip of the Quarter 
 Multimeter
 Tools for Testing Electrical Circuits

Choosing the right test equipment for testing electrical circuits on today's vehicles has become a much more complex decision than it was twenty, or even ten years ago. Too often technicians make the decision of which tool to use based on whatever tool they are most comfortable using, or even the tool that was easiest to get to in their toolbox. When we are talking about testing basic electrical circuits (wiring and connections) on modern vehicles, the decision of which tool to use should be based upon the characteristics of the circuit being tested. 
 
InterMotive's email newsletter was created to provide our customers with an additional resourse for information on both our products as well as our company. Please let me know if there is more we can do to assist you.
 
Sincerely,
 
Dick Collier
InterMotive, Inc.
Ford Cut-away