"Thank you for wanting my business. Thank you for returning calls quickly. Thank you for being so nice. Thank you for treating me like my business matters to you."Jenn August

      Do you send Thank You Notes?  Thank you notes can make a big difference in the future of your business. Clients and customers like to know that you appreciate their business, and that you care about their feelings. This will make them more likely to come back again... and again.

       The best notes are handwritten, and sent by snail mail.  With the increasing use of the internet, personal mail, the kind without windows in the envelope, will make your communication stand out.

       When we were kids, we hated to write thank you notes for birthday or Christmas presents.  It was just another chore because we didn't understand how important they were; or how good the recipient felt when they opened their mail. Think back, didn't you get a small thrill when you got a note in the mail addressed directly to you? 

         Using email can be appropriate for short business notes if you are starved for time.  They are fast easy to send, and you know that they are being delivered.  Email, however has become very impersonal and should not be used for personal messages.

        Keep all of this in mind when communicating with your customers and clients.  They will appreciate that you have taken the time to thank them, personally, for their business and an offer of further assistance when they need it.