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Chief Financial Officer Harry Black
Guest Columnist 
November 11, 2008
 
I came to Richmond in November of 2005 to serve as the City's Chief Financial Officer because of my passion for public service and the prospect of being part of a reform-minded Mayor and his Administration. It has been quite an experience full of challenges, adversity, as well as personal and professional fulfillment.
 
I have grown as a result of the experience and I thank Mayor Wilder for providing this opportunity to me. It has been an honor and privilege to serve. Mr. Mayor, I have learned so much from working with you and just by simply studying you. I will be leaving City service for the private sector on November 21st, but plan to continue to reside in Richmond and ultimately get involved in some capacity from a community perspective. 
 
BlackMy family and I have enjoyed our time in Richmond and view it as being an ideal place to raise a family. I have grown quite fond of the people of Richmond. They have been supportive and by and large tend to always be positive and upbeat. I have found this to be refreshing.
 
Last week, the citizens of Richmond elected a new Mayor to lead the City for the next four years. In these uncertain economic times, it is vital that business and government maintain a solid and stable financial status to weather the storm. 
 
Without proper financial management, a City does not have the money to solve drainage problems, pave streets, build schools, or fight crime. That is why the Mayor created the position of Chief Financial Officer to better manage the City's financial condition. 
 
I, like the Mayor, believe that one of our City government's most important responsibilities is to safeguard the public treasury. However, that did not seem to be the case when I arrived almost three years ago.
 
The more a government can mirror the "best practices" of both the private and public sectors, the more efficient it will be run. Many of the challenges I faced when I arrived here would be considered unacceptable in most places, while other tasks that would be considered routine were simply not addressed at all.
 
For example, the City has maintained a balanced budget (with a small but positive year-end balance) despite decreasing tax rates. We also confronted and have resolved, rather than ignored, prior commitments that were not in the City's best interest, such as 6th Street Marketplace and the Marriott Parking subsidy (costing the City $520,000 per year).

We implemented a $150 million Commercial Paper line of credit for just-in-time financing as the first phase of the $300 million "City of the Future" plan, lowered liabilities for post- employment retirement benefits from $194.4 million to $76 million, and led three bond refinancing efforts and rating upgrades that saved the City a cumulative $32.5 million.
 
We reorganized the behemoth Department of Public Works, dividing it into three service areas to bring management oversight closer to the actual services being provided.
 
The City's Grant Process has been completely overhauled. Today there is meaningful grant oversight and coordination that has increased grant-related revenues to the City coffers and created a system aligned with the City's strategic priorities; it also maintains the City's good standing among grant-making entities.
 
We created and implemented "Richmond Works," the City's performance management program (based on the Mayor's principles of "Access, Action and Accountability").
 
We engaged in successful and meaningful economic development with the Philip Morris Biotechnology Research facility ($350 million of investment), the MeadWestvaco corporate relocation ($100 million in investment), and CenterStage for the performing arts ($25 million in investment).
 
The City's procurement process has also been improved, with a more centralized approach to purchasing with one standard requisition form for all purchases (there used to be six different ones!) and more stringent rules for "sole source" procurements.
 
We established the Richmond Supply Schedule (RSS) to further reform procurement practices of the past. We reversed the focus to larger procurements that accounted for two thirds of all procurement expenses rather than small contracts that amounted to far less, yet consumed a majority of staff time.
 
Contracts are now awarded to multiple suppliers who can provide hundreds of products and services to meet recurring needs of local government, such as basic office supplies. By using streamlined procedures, we have cut the lead time for procuring many products and services.

Furthermore, the enhanced program supports the City's utilization of small and emerging businesses, particularly those firms that are located in one of Richmond's three enterprise zones.  
 
However, in addition to some of the larger reforms, we also tackled the little things.
 
Before 2005, Richmond used six different Human Resources forms for processing routine City business such as new hires, salary changes, or promotions. Today, that has been simplified to one universal form.
 
We created the "Leave without Pay Policy" that saved thousands of dollars by altering payments to City employees who were paid if they contested disciplinary action or were terminated for wrongdoing. Today, payments are suspended pending the final outcome of such situations. 
 
MayorandCFO211The Finance Department increased its tax collection rate from 94.9% in 2005 to 97% in 2008. We also increased our Delinquent Real Estate Tax Collections through outsourcing to an outside attorney for collection.
 
The Finance Department also successfully implemented the elimination of vehicle decals that had been studied without action since 2002, and we were the first locality in our region to do so. 
 
These are just some of the accomplishments I am proud to have helped implement for the City.
 
Now, about the future. Although Richmond will likely fare better than most of its peer municipalities, it will not be fully inoculated from the effects of the severe downturn in the economy. Although still a moving target, we are seeing revenue in every category trending down. State cuts have been announced and more will likely follow. The national economic crisis, which has not yet bottomed out, will continue to further exacerbate the situation well into late 2009 and perhaps the first half of 2010. 
 
The City has reduced its real estate tax rate by 15 cents during the past four years. This will prove to be a double-edged sword. Although it is a welcome relief for property owners, it has removed approximately $30 million of annual recurring revenue off the table that is needed for many long-ignored improvements such as schools, stormwater management and other aging infrastructure needs such as a new jail, not to mention economic development.
 
Whereas the City enjoyed double-digit surpluses in the past, in the coming years it will be fortunate if it is able to realize positive year-end balances of more than $1 million. This, coupled with the critical condition of the national economy and declining revenues, means that the next Mayoral Administration will have to spend a great deal of its time being inventive and disciplined with respect to financial matters.
 
City Government will have to shrink, as a means of freeing up revenue to support many needed investments. To do this, it may be necessary to reduce General Fund spending by at least 5 to 6 percent over the next two to three years and require a zero-based budget approach. That means the Administration and Council will have to engage in a top-to-bottom prioritization process which will be easier said than done, but this will likely be necessary in order to provide City programs and services in the future.
 
I feel confident that the City's financial infrastructure is in far better shape than it was four years ago and that will be highly important as the City rides out the current financial storm. I am proud to have helped enable this reform and set Richmond on a course for greater things. Thank you, Mayor Wilder, for the opportunity and experience.
 
Thank you, Richmond, for the opportunity to serve!!
 
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VISIONS VIDEO
 
Harry

CFO Harry Black talks about his tenure as the City's first Chief Financial Officer, the challenges of the job, and numerous improvements
to the City's financial administration since 2005.
 
  Click here to view the video
.
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RICHMOND FINANCE IMPROVEMENTS
 
 Awarded the highest standard in government accounting and financial reporting as presented by the Government Finance Officers Association (GFOA) of the U.S. and Canada
 
Instituted the use of "Language Line" in the Finance Department at a substantial cost savings to the City to improve service to foreign language speaking citizens
 
Received positive reaffirmation of the City's strong credit ratings, allowing the City to issue favorably priced debt during FY 2008
 
Repaid on time City-wide annual debt service payments of $110.1 M of General Obligation and Utility Revenue Bonds and Notes
 
Competitively bid and negotiated a City-wide banking contract; pricing on the new contract over the course of the next five years will be lower than during the previous existing contract period
 
Marriott Hotel Sale and Parking Subsidy: recovered  $1.6 M portion of the City's 1985 development costs put into the Marriott Hotel property; renegotiated to reduce and phase out the City's obligation to subsidize parking at the hotel
 
Assisted with the conceptualization and implementation of the Administration's Ordinance Tracking System that is used to track all city ordinances from submission to disposition
 
Pay-banded Departmental procurement personnel to help professionalize the workforce; facilitated recruitment and retention of qualified personnel; and helped to reduce personnel turn-over

Developed a comprehensive, cost-effective 2-year Training Plan for procurement staff and conducted training classes
 
Reduced the number of sole source and emergency contracts

Recommended the establishment of the Dept. of General Services as a stand-alone City Department
 
The Customer Service Call Center, 311, reduced average speed of answer from 210 seconds in 2007 to 22 seconds in 2008 (90% decrease)

Completed Facilities Management assessment identifying $134 million in needs over the next ten years, with City of the Future funds earmarked to support $70M of the projects, and $64M total CIP funds has been programmed for the first five years
 
Helped increase the number of minority firms selected by the City as prime contractors. City awarded 26 prime contracts to minority firms, up from 8 and 22 respectively during previous fiscal years
 
Developed and implemented programs that contributed to the increase of minority firms selected by the City as subcontractors to 91
 
Successfully designed, developed and launched the CAO status report of City work projects
 
Provided leadership in the successful design, development and launch of the RichmondWorks performance management program
  
Served as City Administration's lead, working with County representatives to develop strategies and options for baseball
 
Served in lead role with respect to facilitating deal development and final execution of Development Agreement between the City and Armada Hoffler for the building of a new downtown headquarters for the Williams Mullin Law Firm (will generate approximately $720,000 in new taxes, annually)
 
Served in lead role to develop and execute a development agreement with Dominion Realty Partners for the renovation of the Hotel John Marshall, which represents a potential $750,000 in new taxes annually
 
 Served as City Administration's lead in working with the Performing Arts Foundation and RPAC to formulate a comprehensive Center Stage operating agreement, and helped secure Council approval
 
Successfully led the recruitment of a Director of General Services
 
Spearheaded efforts to expand City Governments parking management capacity and improve parking management efforts
 
 
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